What to expect
- Sleep Quality
Last 5 reviews
Swimming pool access
You have to make booking prior entering swimming pool. Although we called the spa to ask, they said come no booking needed (don't trust them via phone). Lady at spa reception rude (asking who did you speak to that's not possible). Thank you but I will rather choose different hotel with swimming pool.
Shangri-la it is.
It was one of the 5 stars in Dubai which you can get a greatly welcome. Food and the lodging is superb with you always following with hostess most of the time. It’s really huge you can lost in the hotel. I would definitely recommend to all ages to this. Thank you shangri La.
Wonderful stay again
We chose Shangri-La Hotel again, we stayed there first in 2018. We chose again a room with Burj Khalifa view, because it's really amazing, I was able to sit at the window for hours. We asked for breakfast. They offer wide range of food and food tastes good. This time we had the room at 34th floor. The room is well equipped. Maybe I could suggest to change in the room the coffee accessories to capsule, it's more elegant for an 5* hotel. The bed is very comfortable, the materials of the room is qualitative. The swimming pool area is cozy and has an incredible view of Burj Khalifa. For me, the temperature of swimming pool is too cold. The jacuzzi is very relaxing. The staff is very careful. We checked in on my birthday, they suprised me a little birthday cake. It was very good experience for me. This time we asked for room service more times. They serve the meal of high standard. The room was cleaned more times daily. The elevator goes very fast, we reach the 34th floor approximately 15 seconds. I can recommend this hotel everybody, it's a really 5* hotel with excellent staff, service, room and view.
Wasn't pleasant stay since February 2020,hotel reduced ~80%team,housekeeping low,no front office, checked out without single help, u was pushing trolly alone, Noone from hotel moved.and rent still same We stayed almost 5months and that's not right to reduce cost of hotel with keeping client paying same as before. Regardless of cleaning issues (whic so important now and before)
A wonderful hotel with amazing staff
This was my son Israfil’s first holiday and also we will never forget our stay here. From the first day we were greeted with a high level of hospitality and kindness by the staff. The facilities at the hotel are excellent (especially if you have a baby) and the location is perfect for exploring Dubai. My wife, son and I stayed in a Horizon Club Executive Room which had a beautiful view. It also gave us some nice perks including access to a private lounge which was very useful for breakfast. A special mention to Moustafa, Ana, Janaka, Krishna and the two main guys at the front door, but there are many others who were so kind to us. We will always look back at our stay here with fond memories. Thank you from Reaz, Rumina and Israfil!
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