What to expect
- Sleep Quality
Last 5 reviews
The staff are so welcoming and always friendly, the gym is always super clean and sanitized. The staff on the counter who are Irma, Pam, Merry and D.K are amazing. The pool has an great view of the Burj Khalifa and the pool is chilled which is fantastic during these hot days to cool off.
Great Customer Service
The staff were very friendly and extremely handy with children. I was very impressed with the courtesy calls and checkups. Very relaxing atmosphere with a worthwhile ambiance and clean at all times. Their food was also fresh and well presented
Great hospitality from the great staff at gym n pool
I started coming to the gym n the pool at Shangrila Dubai after the COVID. Great hospitality from the great staff, I became a member of the health club. All the staff there are very approachable, professional n hard working. They welcome me every single time with their beautiful smile, n as a person who works in the service industry as well, I learn a lot from them. I see them getting lots of calls at the reception everyday, but they are very professional, patient n answer ur enquiries politely. To the guests who do not want to comply with the rules, who refuse to take temperature or do not want to leave on time, they are very professional and they do their job properly. The cleaning personnels, they always keep n maintain the places clean at all times, at gym, pool, toilets, changing room, literally everywhere. They are extremely nice, when the machines that u wanna use are occupied by other guests, they even approach u let u know when it’s available without u asking them, that made me so surprised n impressed. I’d like to take this opportunity to thank Merry, Olga, Khin, Rama, Irma n all the other staff working there for your great hospitality everyday. Without your warm welcome, I would not have become a member or I would not have come back, n am sure other guests think the same. Once again, thank u so much.
Gym & Pool !!
I love the gym and pool facility at this popular Dubai hotel. What even makes it special is the awesome staff here. Every time you walk in, you are welcomed back with a genuine smile by its reception staff. Erma, Pam, Merry, Olga, Mohammed and Abdullah at the reception are great. During these difficult times, it is essential to ensure the highest levels of sanitization is maintained, hence a special thank you to Khin, Rama and Parvati for doing so. The equipment at the gym is well maintained. The service at the pool is prompt. I look forward to coming back here each day. Keep it up guys.
Amazing gym and pool staff
Very relaxed atmosphere, amazing view from pool, very polite staff, especially Irma, Rama, Khin and Mary from the spa. Its always clean and non stop disinfecting. Definitely recommending to my friends. Im coming back soon
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