What to expect
- Sleep Quality
Last 5 reviews
Amazing afternoon tea
The service and food are excellent ! 👌 the staff are very polite and accomodating specially the one who took care of as mohit🥰 This is indeed a good experience for me and my friend .surely we will comeback
"Phenomenal experience of a lifetime"
Arrived on 8th day of September. I enjoyed every second during my stay at Shangri- La Dubai. When I arrived, I was immediately spoiled with the service. Everything was great most of the people were outstanding. Have to mention Miss Shiela from the Front Office who approached me, always smiling and eager to help promptly and even offered me that she will let herself to give me a quick tour at 42nd floor. She even surprised me with some amenities that really warmed my heart and added that special touch during my stay, she was so kind, very informative and checks on me from time to time just to make sure I am okay, she even manage to keep in touch with me even on her off days. I was in 3814 every little thing is detailed and flawless. To Chef Adnan who personally assisted me on dinner buffet and surprisingly met him at 42nd floor the next day and discussing to me his over all working experience in Shangri-La which I can see he loves most and he even offered if he can take some for me with nice view of Burj Khalifa. Breakfast buffet experience is super and food is fabulous. The hotel was perfectly maintained and clean, the pool temperature is controlled to my liking. My Experience over all was so good. I can't wait to comeback in again. Francis Bryan
Amazing staff service
The entire staff, and especially, Moeen Khan, concierge, made our stay amazing. Ayub in the Horizon Lounge was also amazing and made my family at home during our trip. Excellent hotel with amazing staff!
Incredible experience in Dubai
It was my first time coming to Dubai and I chose this hotel because of the reviews and location. The hotel is very easy to find in the strategic area where you will see nice view of Burj Khalifa. They have beautiful lounge and nice hospitality of the staff. The room is very clean and tidy, the bed was very comfortable after my long flight. I had great time in their popular pool bar iKandy, they served amazing cocktails. One thing that I want to highlight is my breakfast experience. I came little bit late in the morning, it was a bit crowded but I got very warm welcome from the hostess named is Maribeth and Nazhifa. They managed to gave me a seat next to the window where I can see street view of Financial Center building. I walk down to the buffet counter and there was lot of food selections, the food was served fresh and tasty. The hostess Maribeth came and ask about my stay and breakfasts experience. Waiter Rizkaya also very polite and helpful, she served some special smoothies to complete my breakfast. The check out went very smooth with the help of bellboy and I am looking forward to have next trip in Dubai where I can stay in this hotel again. Thank you for the hospitality, Shangrila hotel. :))
I have to give a special thanks to all the stuff of shangrila from Madina in the lobby Olga from the receiption and a very special thanks to Melissa from the restaurant thank you for entertaining me and my family with your 5star service.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.