What to expect
- Sleep Quality
Last 5 reviews
The Best hotel in Dubai 2021
The leading luxury hotel in Dubai, pure luxury, effortlessly World class standard. We stayed for 2 weeks, half board in 'Palm Manor Exec Suite' and 1 night in Palm Manor exec room. Suites are of course 2- 3 times the price of an exec room, but you get what you pay for. The Suites are incredibly spacious, 130sqm and private terrace, separate living area, bathroom walk in wardrobe bedroom and hallway. Each suite comes with their butler service, available on WhatsApp all hrs, we experience 2 butlers, Noushad and JJ both fantastic, absolutely nothing was too much trouble, from reservation bookings, local excursion advise, lost items to pharmacy runs. All the staff at O&O the palm are trained to the highest of standards, incredibly discrete and impeccably efficient! The hotel manager deserves a pat on the back for his managerial skills. The Food - The breakfast in both the hotel restaurant and room service I would consider the best breakfast I've experienced during any of my travels (I have traveled ALOT). The fresh daily juices are a great touch! Lunch and dinner menu were slightly condensed due to covid, but still more than adequate. Sleep Quality - This is VERY important to us as travellers, my husband suffers with bad back and prefers a hard mattress, housekeeping rectified the soft mattress issue immediately. Pillow menu is extensive, something for every one, we trialed each and every pillow. facilities - Private beach, very well groomed, bulter service for drinks. Beautiful pool area both day and night, to secure a double bed on the pool side you need to be there by 9am latest. Gym and spa, very well stocked, high end equipment, world class treatments. Rooms cleaned twice daily, to a very high standard. PCR tests to exit the country can be done in your room at a charge by a dr. 24 hour results. This will now be my go to stay in Dubai. Would return in a heart beat.
Superb! Amazing! faultless week in Dubai Well done One & Only Palm
Wonderful hotel superbly run with incredibly helpful staff. We travel a lot but this was our first time at a One & Only hotel and will now be choosing it worldwide. We moved to the Palm from Dubai Jumeirah and we wanted a more relaxing and peaceful part of Dubai, Roshan in reservations assisted the move and was extremely accommodating, understanding and helpful. We were delighted by the absolutely fantastic accommodation, stunning pool, gazebos on the beach and wonderful food at the restaurants for breakfast, lunch and dinner. Absolutely amazing breakfast where nothing was too much trouble - matcha pancakes were heaven. Our butlers Ian and JB could not have done more to assist booking restaurants and helping with lost property onboard the inbound aircraft. All the staff from pool and beach, check in, housekeeping and restaurant were friendly, courteous and helpful. Covid measures were taken seriously and in place. Well done One & Only Palm especially at such a difficult time you are a credit to the Group - we would love to return!
Visited for 2 weeks in the middle of December. Fabulous hotel with excellent staff all trying their very best in what are exceptional circumstances. The rooms were just perfect as we as a great beach and wonderful pool. The gym could do with new equipment as some appeared tired. Look forward to returning .
Amazing vacation at One and only the palm. Beautiful hotel Arab elegant architecture.Great Breakfast, serves personaly you can order as much as you like from the menue from exotic shake to french pastries. Got Great service from Mark at breakfast whow suprised us with all the dishes already made and prepard for us when we came ( for a group of 10 people with children it was something special).e
Gorgeous hotel, but we were extremely dissappointed in the service and quality at the pool of One & Only The Palm. What kind of a 5 star builds Marble floors near the pool? I nearly broke my neck slipping near the pool. I had to run after staff the whole day just to get some service. We were not allowed to eat at the pool which is unheard of, this meant we had to walk over to the restaurant to eat and that took time away from our pool day. Food was extremely disappointing, friend's said all their dishes tasted fishy, even the burger. Big shame cause its a beautiful hotel. Definitely not going back.
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