What to expect
- Sleep Quality
Last 5 reviews
Wow is all I can say . From arrival to check out I can only say it is amazing . Everything about this hotel from the setting to the staff to the food is incredible. I honestly couldn’t find a fault. We were made to feel so comfortable and special from the moment we arrived . The manager Noortey was so welcoming as were the rest of the team . Thank you to everyone from the pool boys to our Butler who made our stay extra special . We are already planning our next trip there . Could not recommend this hotel more .
More than an exceptional experience at the One & Only Palm…
Stay was like a fairy tale out of One Thousand and One Nights. The intimidate setting and architecture of the resort was complimented by the well appointed suite. Pool area? Heavenly. The entire staff was not only attentive at its highest level, but gave it an additional, personal touch by addressing one by name, even when not having interacted before. When in Dubai there is nothing else, as there is only One, the One and Only Palm.
One and only Exceptional service
From the moment we first contacted this resort til the moment we checked out (and even after we checked out) we received truly 5 star treatment. We were so excited for the opportunity to travel to Dubai again as soon as it was removed off the red list in England. We had been to the one and only previously for drinks, and because of the treatment we received then, we had it on our radar for when we next went to Dubai. I had to contact the hotel to arrange a few things for a special occasion and they could not be more helpful. The hotel has a boutique elegance, large enough to have your own space but small enough so that staff remember your name and find the time to find you when you make a request for slippers for your 2 year old. Rooms: Rooms are large, fully equipped with coffee machine, kettle, tea and coffee, and ample water, regularly restocked. Toiletries are of good quality, and they even supplied toiletries for our toddler. We all know how hot Dubai can be, and the staff help to minimise the heat by providing an igloo with ice and water when at the beach, and ice cream and ice water when at the amazing swimming pool. There is enough loungers by the pool for everyone. Even beds! At some hotel/ resorts these beds would be chargeable, but not here. All included. Food: Best breakfast I have had in Dubai, and we have traveled here 5 times and and stayed in a variety of 5 star hotels/ resorts. The fresh juices, al a cart menu and buffet all with great quality produce. We had room service 2 times, and the food arrived hot and plentiful. The same excellent quality we had at breakfast. We had drinks by the pool, the service was efficient and friendly. The grounds are beautiful! Clean, and picturesque. The camera does not do it Justice. And the small touches that made it magical for our toddler. The rabbits. She was so happy, petted the rabbits and followed them all around the resorts. There are carts that can take you around the resort. This was very usual especially when travelling to the boat transfers or just travelling to the restaurant or lobby in the heat. The hotel provide complimentary boat transfer over to their sister hotel ( One and Only - mirage ), this was a nice touch and great experience on its own. The kids club- you can leave your children there from age 4 (you need to stay on the resort) however we still had the opportunity to enjoy it. We visited the club with our toddler, the staff played with her and provided lots of toys and even some toys for her to keep to play with in the room. The staff were so good with all the children we saw there no matter the age. I thoroughly recommend this resort, And thanks to all the Staff that made our trip exceptional.
A Splendid Hotel
We arrived at the One & Only the Palm for a holiday and ended up staying for over two months due to lockdowns in Britain. The hotel and the staff were brilliant and we never had a complaint. They accommodated our extensions, they served beautiful food and watched for any area where they could supplement our stay to be more pleasurable or gratifying. Dario, the manager, is not one of those managers that is always absent. To the contrary, he is always present to oversee and ready to step in and help. And that he did on our account - whether it was to give us a laptop for work purposes (we were originally only going to be there for a short holiday), to working out renewal of visas or to connect us with a network of trusted contacts. We are ever so grateful to him for his commitment and assistance. What marks this hotel apart from all the other hotels and resorts in Dubai is that it is not just the manager that is completely professional and dedicated. The entire staff is professional and long standing. They have been in Dubai and have worked in the industry and can provide the type of service that you find only in top hotels around the world. In fact, I have stayed in many other resorts and hotels in Dubai (including the Four Seasons) and none hit the standard of the One & Only The Palm. They do not have the extensive training and the staff they hire comes and goes. Not at the O&O! Take Lucky at the pool who makes it his business to know each guest's preference and is constantly attentive. If you are out of the pool and need an extra towel, he has anticipated. If your child is looking for something to do, Lucky is there with a tennis ball to start a game and get the kids to participate. Or he knows where the latest bunny, only recently born will be and pipe pipers the kids to see the new litter. Or the take the recreational centre and its wonderful staff. They will make bespoke accommodations for your preferences - boxing? Tennis? Swimming lessons? Anything you want the way you prefer it. All and all I cannot say enough about how marvellous this hotel and its staff are and I cannot wait to return. I also know that we made friends with the other guests who all also stayed for an extended period and they were all seasoned travellers to Dubai who knew that there is only, One and Only place to stay when you arrive.
We were staying in a different hotel in the palm and we are recommended to try the 101 lounge. When we arrived in the hotel, Mr. Farukh greeted us warmly. He took us to the restaurant personally and gave us a little buggy ride which my son really loved. We are seated and we had the the most breathtaking view from the restaurant. The food was incredible and the service was amazing. The staffs made us feel so welcomed and comfortable. They are so attentive and ensured we were all okay the whole evening. The experience did not end there yet. On the way back to the lobby, we are greeted by Mr. Farukh once again. He made a quick stop to show my son the cute bunny and son Kayden was really happy seeing a bunny hopping around. That was the highlight of our visit. Hopefully we will stay next time here. Thank you so much for giving us an amazing night!
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