What to expect
- Sleep Quality
Last 5 reviews
BY FAR best place to be at for staycations
great service.. great hospitality.. the courtesy of the staff to support and help .. safety .. this will always be the best and safest place to be at . No comparison to other hotels (no names) where u dont feel safe nor the service
Perfect staycation destination
We stayed at the two-bedroom Malakiya Villa. While it was a bit pricey, the staff was extremely friendly and the property was very spacious. The private pool was great. Not a big selection of in-room dining.
Short Holiday After Lockdown
The Hotel has great potential and capacity to offer unforgettable experience but things didn't work the way we expected but we hope this would improve overtime. Location is great with many pools and great access to the seas. Service needs to improve to ensure happy guests
An unfortunate experience at an otherwise good brand
For someone who "stay-cays" often, this was not a memorable experience. Jumeirah has the best properties and best restaurants in the UAE but this trip was far from pleasant. From the long wait to get our room (2 hours), to the even longer wait for our luggage (3 hours) to be delivered, to the A/C not working in the peak of the Dubai Summer! An overall uncomfortable stay at Dar Al Masyaf. In addition I made special requests for a feather free room because of allergies plus I noticed that my online confirmation did not pick up my two kids so I messaged the hotel promptly on the day of the booking itself. Instead, I did not receive a response after chasing and then was given the higher rate applicable on the day of check-in for no fault of mine. I had e-mails to prove I had added them on the same day and followed up. I then left it as it was too late to do anything at that point. Also when they finally figured they could not fix the air conditioning no matter what they tried, they offered to move our room - at past midnight when my kids had finally fallen asleep. They had all day to suggest this but didn't. We did not move and they supplied us with a standalone fan to keep us going all night! Also the butler service was useless for most parts because either the phone was not working or she was not at her desk. Not really a fancy experience if you ask me.
worst experience with jumairah
we are reluctant to come back after what we experienced although DAM has been our staycation location for many years what we experienced was shocking and disturbing from such a prestigious chain really sad
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