What to expect
- Sleep Quality
Last 5 reviews
Its very quiet environment, i love the atmosphere, its more like for couples but also families with 1 kid maybe, the price is so reasonable for such a villa, they provide us with lots lots of goodies and snacks and safety kits like sanitizer masks gloves. I loved the stay and recommend it
Did not meet my expectations
I feel like they just hurried into reopening the villas. The food was the worst. The service was not the best as I had to make many calls before someone picked up. the villa pool was not cleaned during our stay. And don't get me started on mosquitos and the AC.
Worst hotel I stayed in.
I would like to raise one thing that annoyed me the most , after checking in to the room and we where getting ready to swim in the private pool , one of the staff just came inside our villa without knocking or anything! And he just stod there and he was looking at us so i told him to close the door and to go out! Which was really not acceptable as we where changing our clothes! So I called the butler and requested to speak with a manager after that i went to the reception to speak with a manager or the butler on this issue , the butler answer was well the staff knocked the door and went in , well this was not true as we didn’t hear any knocking, and if he really knocked the door or ranged the bell as he said and no one answered it means he will walk in to the room ? And if he really ranged the bell at least he should’ve wait for us to go and open the door not walking in on us while changing and standing there and looking!! Second the food experience in a hotel to be honest was terrible. ordered dinner in the room it took more than one hour for the food to get delivered and when it was delivered they gave me an empty hot box ! No food was in the box so I called room service again or the butler as they say and told him you delivered me an empty box without any food. it took them again 10 to 15 mints to get me my food which was not that satisfying to be honest. Breakfast was a whole another story requested for my breakfast to be delivered at 11:00 AM to the villa , so they ringed the bell at 10:58 to be exact and then when I went to open the door to get the food no one was there like it just took me 2 mints to get some clothes on and go to the door , so no one was there called the butler again and told him your guy just rang the bell and didn’t wait and left , so they told me to wait and to keep my room door open so they can come and deliver the food it took them again like 20 mints to deliver the food, food was stone cold and the funny thing there was no cutlery so we didn’t eat and check out of the this terrible hotel ! One more annoying thing is that tub plug didn’t work so we couldn’t use the tub. Tub was useless.
Closure of hotel
Saw on Google yesterday that The Jumeirah Beach will be closed for the rest of this year and probably next. When I contacted them they said our booking in September had already been cancelled. No explanation given and no alternative suggested. We have been to this hotel many times and are disappointed with this attitude.
Miss H Ghate
Our driver was very polite and took very good care of us. The check in process wasn’t as efficient as we’d hoped, however we were provided with refreshments during the time and we were offered breakfast while they fixed things on their side. As our room was ready not long having finished breakfast they allowed us to get in earlier which was much appreciated. The room was lovely, clean and well kept. We really liked the decor and bathroom not forgetting the lovely Elemis toiletries. The serving staff both at breakfast and at the beach were kind and polite. Some honestly went the extra mile, for instance noticing your drink may need filling up and coming to the table ready to fill it up for you. There was a great variety at breakfast each day and we also had the afternoon tea facilities offered to us which were always so delightful as a small nibble throughout the day if you fancied. The facilities seemed well above average and the enterance to wild wadi was very smooth and efficient. Our room was sometimes checked twice a day for us and each day there was a little additional gift, be it a face wash tester, an eye mask and so on which was a fabulous little treat. Looking forward to going back, I definitely love the interior as it’s a bit more modern in comparison to Al Qasr and Al Naseem, but that depends on preference.
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