What to expect
- Sleep Quality
Last 5 reviews
Spacious relaxing beautiful villa
My villa was located in the lagoon and very beautiful surroundings plus spacious my butler Pricilla and another Lady not sure name was very helpful and informative all the buggy and abra drivers were excellent recognised me during my 5 days stay . Had a great time
Still MAGICAL… Where you will make some of your most cherished memories !
It is not often I feel the need to dedicate specific time to review a resort. After every visit to “Dar Al Masayaf” this is exactly what I have to do as this beautiful haven deserves nothing less! What makes this place so special to my family and I that we call it our home? The answer is the people! The world is full of beautiful resorts but only a few will leave you feeling emotional...Here is one of these places that leaves my family and I emotional because in the time we spend here it is the amazing colleagues that touch our hearts and give us the feeling of being amongst family and friends. My family and I have been a part of this resort for over a decade and it has always been special to us. Since the pandemic this is our third visit and even in these extremely testing times “Dar Al Masayaf” has not failed to remain the beautiful and special destination it always has been. The world has changed and everyone of us has had to adapt to a new “normal”. I can honestly say that “Dar Al Masayaf” will still leave you feeling refreshed and looked after in a way that you will simply smile everyday and embrace the beautiful atmosphere that “Dar Al Masayaf” still delivers even in the most testing of times. How do they do this? I will say it again...The colleagues are at the heart and soul of this place and they are the ones that from the moment we arrive bring a smile to our hearts and we realise we are finally home. As soon as my children and I entered the grand entrance and made our way to the newly decorated, bright and airy “Arboretum” restaurant for breakfast, we were greeted by Joseph and the beautiful smiles of Mary and Lory. Being welcomed by these familiar smiles immediately took away any apprehension and the feeling of being home was immediately felt. The breakfast at Arboretum is just fantastic. The choice of cuisine is another level and the variety on display means every palate will be satisfied. Chef Amrit and Chef Leslie took great care of us and always made sure we were happy and they did this with such love and care. They have the most amazing desire and passion to satisfy the different needs of everyone and this comes across in the way that they create the most magnificent variety at breakfast. Chef Alal whom we met for the first time in September and December last year is a gem. He remembered our favourites and was always at hand to make sure I started the day with my favourite healthy options. Chef Irshad whom we have known from the very beginning was as always busy creating his egg creations and it was lovely to see him back. We had the pleasure of also having dinner at “Arboretum”. It was a lovely experience. At dinner Chef Mazen, Chef Ziad and the team were just great and went out of their way to give us beautiful options at dinner. Claudio, Lucky, Joseph, Ryan, Rohit, Cham, Julius, Mukesh, Waleed and Sandeep were always around making sure everything was running smoothly and were frequently checking on every table to make sure everyone was happy. Chef Eric Turgeon and his team reflect warmth, unity, motivation and passion. The entire team will set you up for the most beautiful day ahead and this is truly amazing! Chef Eric Turgeon, Chef Amrit, Chef Leslie, Chef Alal, Irshad, Claudio, Lory, Mary, Lucky, Michelle, Cham, Joseph, Ryan, Rohit, Julius, Mukesh, Waleed, Sandeep, Tajim, Yousaf and so many more, are just so special to us. Together as a team the atmosphere and happiness you create is remarkable. You all bring so much happiness to so many first thing day in day out. If you took a bird’s eye view of “Arboretum” all you would see is smiles, laughter and enjoyment. After breakfast we would normally head to the “Al Qasr” or “Al Naseem pool”. Here again the organisation, cleanliness and service is just special. The team will always be looking to see if they can do anything to make your stay even more pleasant. Small touches like always making sure you have water and periodically asking if there is anything they can do for you. We were always totally relaxed and at peace. The entire team is just superb. Special mention to Mukesh, Sanu, Henry, Zer, Mohammed and Lloyd Zuniega for always welcoming us with a smile. Mr. Sergey must be given absolute credit for the way the entire team are all so happy, united and passionate about their roles. From the lifeguards along the beach and at the pool, the pool team, the pool restaurant and bar team, the water sports team... They are all committed to delivering an exceptional experience for everyone that visits. I was travelling with my three children and my two younger children aged nine and five loved the “Sinbad Kids Club”. Jenny and Marina were just fantastic. Always smiling and happy to help. They created a beautiful place for the children to be out of the sun and still have so much fun yet come out refreshed. Our villa butler was Ashis and he was just phenomenal. Ashis was always there ready to help. We would see Ashis first thing in the morning as we left the villa for breakfast and then at various points throughout the day and he would always be smiling and ready to help with anything we needed. Ashis was also one of the most efficient I have ever met. From checking in to checking out, restaurant reservations and any queries during the stay he would always have everything sorted out in the most efficient way so that guests would not experience any inconvenience. At “happy hour” or “happy time” as my daughter renamed it, we would always be looking forward to sitting in the villa “Majlis” and spending time with Ashis. It makes it such a pleasure to have someone like Ashis around everyday...It just makes the whole stay that extra special. The rooms at “Dar Al Masayaf” are lovely. Spacious, cosy and beautiful traditional decor. They are kept this way during your entire stay by the superbly efficient Housekeeping team. Special mention to Prashant C.K. and Lawrence who not only kept our environment amazingly clean and tidy but were always were at hand to make sure everything was just perfect. Last but not least a few words for Marycris. Where do I start with this special lady? Marycris made sure that everything in relation to our stay ran like clockwork. From arriving at Dar Al Masayaf to when we unfortunately had to say goodbye...Marycris just had us at peace. She visited the villa frequently and brought such smiles and laughter to myself and my children. She is just a wonderful lady full of positivity and made our stay such a happy and fun time. I said at the beginning of the review that it was the people that made this place so special that we call it our home. I hope I have conveyed a picture as to why this is the case and the reason why “Dar Al Masayaf” and the “Madinat Jumeirah” is so special to us and why it is most definitely our home. Together all the teams of colleagues that make this beautiful resort so special have delivered outstandingly what I like to refer to as the “Jumeirah Experience”!
Best experience at Jumeirah, Excellent reception. Friendly and accommodating
Unforgettable experience, Excellent reception and memorable enviroment. Will recommend Jumeirah, if you looking for a exceptional place to stay and a memorable things to look back on . Jumeirah is the best
10th stay not so good
Service levels have dropped, butler interaction poor, encouraged to use ebutler service as no butler in villas. Buggy service hit and miss, wait time on occasions over 30 mins. Had ants in bed. No response to email concerns raised whilst on vacation. Not we have come to expect from Dar ask Mysyaf.
As always a delight to re visit this stunning place a special shout out to Rasheet who has been looking after us on the beach and going above and beyond excellent service. I lost my charger and every day he delivers to me a portable battery pack to charge my phone, he is constantly checking both my husband and I are ok. What a 🌟 thank you so much. I would also like to give a big shout out to Sudath in DAM villa 2 he has made us feel like family thank you so much.
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