Guest reviews Jumeirah Al Naseem

by Meryam T

The palmery

I had a great time at breakfast in the restaurant the palmery the service is very good. I would like to thank Emad for his warm welcome, he remember me directly and prepared for me this cappuccino also take care of my family . And ask us every 5 minute if we need something. Thank you so much

by 62samara

Happy to stay in jumirah naseem

The hotel is amazaing ,Actually the best thing in the hotel is mr.Emad in palmery Resturant breakfast and dinner,he is so helpful and friendly.he made us such a delicious eggs , and waffeles at the end of the breakfast,I recommended this hotel

by Charliemnr

Great for a lux family getaway

As far as lux family hotels go, this one was great. There is so much comfort and facilities for the whole family to enjoy, with the exception of a few of the restaurants that don't take children. Here are the highlights: - pool facilities for adults and kids. Super clean, comfortable beds, lots of space. We were there peak time so sometimes finding a bed was tough (especially on the beach which doesn't make sense since there is SO much space for more beds). - food options for kids, most of the time ate for free (and good meals as opposed to standard pizza/pasta offering). And the breakfast buffet is amazing, as well as the options for dinner, all walkable or with a buggy ride. The only downside is the pool restaurant doesnt have enoigh seating but I think alot of people are happy to eat at the beds or indoors. - people at the kids club were really kind and it's a very nice, air conditioned, area - and that's on top of the rooms being spacious and lovely. Very comfortable especially for toddlers (big comfortable cot, nappy bin etc). Here's what I didn't like: reception staff!! I don't know what kind of training some of these managers have received, but their attitude and level of service was totally shameful. Even if you weren't paying £1k/night, youd feel ripped off by some of the entitlement and arrogance of the staff there. As always, of course, there are some lovely helpful people. But I cannot tell you how rude, unhelpful and inattentive we found them generally. No doubt the staff deal with alot of awful clientele (the kind who turn breakfast into some absurd dior-sponsored fashion show). So I understand they deal with difficult people and in turn become hardened? But at least be nice to those of us who are nice!!!! And that's why it's a 4 star out of 5 from us.

by Explore277092

Amal service at lobby bar

Excellent service from Amal at lobby bar. The food and staff are high level. Great for business meetings. I will definetelly return to the hotel lobby bar. I recommend Amal, a very professional staff member.

by 366ayaj Dubai, United Arab Emirates

Sunset drinks at Kalsa

Lovely view and relaxing setting. Great service thanks to Sunnil! He remembered our drink preference from our last visit and is very friendly and hospitable. Although it’s now very hot in Dubai between 6-8 pm it’s lovely and breezy.