Guest reviews Jumeirah Al Naseem

by linzilocket Blackburn, United Kingdom

Loved Every second!

We had a fantastic stay… Before we even arrived the team we’re quick and helpful via emails in particular Kristian and Max aswell as team booking restaurants etc. We were welcomed by Jacob who couldn’t have been more pleasant and professional a real credit and created a good first impression. Check in was smooth, allocated room with a fantastic view, was spacious and clean, super comfy bed and great black out curtains. Housekeeping was very good and appreciated the little touches each night. Nice to meet Kristian in person and the gentleman checking us in was brilliant and actually took us to our room nice touch. Pool areas were beautiful, club lounge was closed but alternatives offered. Afternoon tea between 3-5 in the lobby lounge didn’t work very well for us and we weren’t too keen on it, however the happy hour / canapés at the pool bar worked very well and we enjoyed a sundowner watching the sunset each evening. Ajay and the lovely young lady who wore a hat I forget her name we’re both very attentive and helpful. Beach in my opinion is the best in Dubai I loved it. New infinity pool by the beach was a great new addition and very cooling. Lifeguards all over. Restaurants were good. Thing that really made the difference were the staff from the pool attendants, buggy drivers, bar staff we’re all exceptional and really made our stay frustrated didn’t get more names. Check out was also a good experience and the lady who actually saw us out of the hotel left a lasting impression Thank you for a fantastic stay, thoroughly enjoyed it all and we will be back soon 😊

by 88Jamil88 Riyadh, Saudi Arabia

Most enjoyable stay in Dubai

If you're looking to the comfort and entertainment with excellent food experience in Dubai, Jumeirah Al Naseem is your destination. Very friendly and helpful staff. Good listeners and respect your feedback. Amazing Landscape that enriches your journey.

by MartinLuDK Copenhagen, Denmark

Stay indifferent

After a 4 day stay at Al Naseem I must confess to be extremely dissappointed. The resort is World class ! No doubt. However their ability to handle problems of their own making is so bad that it seriously impacted our stay. The room was plagued by construction noise for 3 hours every afternoon, that made it impossible to relax or sleep on the room. We complained about this on the first day of our stay. The technician assured us that no construction was going on. We complained again on day 3, each time (3) promised immediate action. Fourth time i complained directly to the on duty manager. He told us that construction was indeed going on in our part of the building and that all floors below us was emptied, quote: " we didn't think the noise would reach the 5th floor" - A mere visit to the hallway would have made it clear that it did. He promised to immediately find a solution, and move us to another room. Last day (4) - no response from Al nassem. I called again, as the noise started again at 2 pm. This is so out of character from what Jumeirah stands for ! Maybe 'stay different' should be changed to 'stay indifferent' ....

by ashv251 Walsall, United Kingdom

Al Naseem thanks for memorable stay!!

was warmly welcomed on the entrance and led to reception where a very efficient and professional Jemimah, welcomed me and since I was celebrating my belated special 60th birthday she upgraded me to the most beautiful suite and made my stay memorable, I couldn't ask for more, the suite had amazing views and facilities above all the bed was very comfortable, the pools, beach views superb just cannot await to come again, special thank you Jemimah and thank you Al Naseem!!

by karole0911

Amazing First time

It was a very amazing experienced staying in Al Naseem on my daughter 15th birthday.. From the lobby,,.. to the room, all were so accommodating and set up was so romantic, thanks to ms loraine, And in the afternoon, we were assisted to roam around the area by the most informative buggy service tour by mr RJ and a very relaxing abra trip by mr Angelo.. For dinner we went to RockFish, food was so yummy and service was fine but the staffs there were not so knowledgeable. Last but not defenitely the least, best service and most accommodating service ever was from the Gym. Mr John was so accommodating and knows very well his work. He is so friendly.. His excellent service is remarkable. We will surely look forward to stay longer next time soon.. Thank you so much! Regards, Snow