Guest reviews Jumeirah Al Naseem

by ulan834 Almaty, Kazakhstan

Jumeirah Al Naseem as a holiday destination for the whole family

We chose this place because of its proximity to the sea, good food and developed infrastructure. In addition, the ability to use restaurants, facilities and entertainment objects from other hotels of the Jumeirah group is just a lot of fun, you do not walk around all day in one hotel, but you can travel to other hotels Jumeirah Beach, Al Naseem, Al Masyaf, Al Kasr (closed at that moment) P/S: Buggy trips from point to pint are awsome =)

by 462nellis Slovakia

our stay at al naseem during covid 19

we enjoyed the rooms even though we requested another one. the staff was overall friendly and kind. we had just a bit of a dissapointment when went to rockfish and the hostess said there was no table for us even though half of the restaurant was empty... but then the restaurant manager gave us a seat and we ate a good dinner. the weather was also very nice.but the breakfast staff had tendencies to forget what half of our order was since we were a big group of 6 but some of the food was great.

by halao129

Kalsa

Had such a wonderful time at kalsa ! Im born and brough up in dubai and this was my first time ive had such good hospitality! Sunil took care of us very well and was so kind to take care of our every small need and want The atmosphere was so good and relaxing ! Highly recommend this place if you guys go here ask for sunil

by BARADIHI

Best staycation in UAE

We checked in at Jumeirah Al Naseem on 16 November 2020. From the moment we entered the staff were friendly and welcoming. We wanted to start our day at the beach. We got a wonderful tanning beds overlooking Burj Al Arab lunch was served quick and fresh .. the staff surprised us with balloons and a birthday cake for Aya we are celebrating her 6 th birthday today.. thank you Jumeirah Al Naseem for you gesture you made our day even more special.

by issayevr

Disgusting

One of the worst 5-star hotel experiences. Bathroom upon check in had mold and toilet seat was covered in urine. Bathroom towels smelled horrendous as if they are not washed. We arrived at 4:30AM and had our PCR test scheduled for 10:30 because I had a business meeting to attend. When we came to the test lab, we were told to wait 20-minutes because they were busy treating walk ins and were not aware that there could be scheduled visits. We only entered the test room at 11:20 after they were done with all the people coming in. Our COVID tests were not delivered in the promised time, even though we have notified the lobby staff and medics 5 times that we have to leave at a certain time. Lobby staff did not know where what was located within the hotel premises. The cherry on the cake was the “accidental” room charge of 5800 dirhams. When we have asked what the charge is for the answer was “haha accident”. No apology or explanation on why 1,580.00$ somehow appears on the bill. NEVER AGAIN...