Guest reviews Jumeirah Al Naseem

by beejab Brisbane, Australia

Beautiful resort hotel with wonderful staff

Stayed at the gorgeously appointed Jumeirah Al Naseem hotel in Dubai for 3 nights as a family of 4 (mum, dad, 10 year old and 3 year old). This was in late August 2019 at the peak of the summer which meant we could avail of special offers which were on their own website. The Ocean Club Superior room we booked also included free airport transfers and all day access to the Club Lounge which had an impressive choice of food items throughout the day and also meant that we could go there for breakfast instead of waiting for a table for breakfast in the main part of the hotel (The Palmery I believe) which was very busy. The Club Lounge was a long walk from our room (if you are looking to stay in a Club room and are less able/willing to walk a distance, then you might want to request a room that is closer to the Club Lounge). The room itself was a lovely size with a large bed and resort style bathroom including complimentary bathroom amenities for both kids and adults. The room also had a sofa bed with its own tv which could be separated with sliding doors which was perfect for us as a family of 4 with children. There were multiple pools onsite, plus Wild Wadi Water park was just a short buggy ride away. The luxury and beauty of the resort outshone the lure to the beach hence we only stayed a short time on the beach itself! We also took a walk around the Souk Madinat Jumeirah (which included a chemist which was handy) and took a gondola around the waterways of the other Jumeirah hotels in the complex which was a unique experience for us and definitely recommended. The staff were outstanding, they even made our son a special tea on arrival as he was still recovering from a cold from before we arrived. We were also supplied a push chair for our 3 year old after requesting this, although it had seen better days and this is one area they could definitely improve in. The staff really impressed us when we had informed them that our son had left his Nike cap in the back of the regular taxi when we returned from a day out one evening. After coming to terms that he will never see it again, the next day low and behold the cap was found and delivered to our room. We are sure that if the staff hadn't taken it upon themselves to locate the cap, it would have never been returned. I would highly recommend Jumeirah Al Naseem if you are looking for a refreshing, luxury beach resort experience with great service!

by Gerry I London, United Kingdom

A New Year to Remember (again)

If you want to see in the New Year in style, then Jumeirah Al Naseem is the place to be, the level of service and quality across the resort is exemplary. The staff are always extremely pleasant and courteous, the selection and quality of restaurants leaves little to the imagination, if you can imagine it you can in fact have it at Al Naseem, Highly recommended for a New Year celebration or indeed for any celebration.

by Paulo G

Expensive hotel in a good resort with bad service

Our experience wasn't good. We arrived and our room wasn't ready, headed out to the pool restaurant to have lunch and had to wait over one hour for a lousy chicken burger that had to be sent back, After went to the beach and had to wait over 20mins to get a chain in the 5th row beacuse the hotel was so full. Then we finnally got our room and it was so far from the reception, we had to walk 7 mins non stop to get to the room...

by travellerTG1234

Beautiful

This hotel is so beautiful. I wouldn't stay anywhere else. I want to say a special thank you to Yusef on Reception. Very welcoming and very helpful. Oscar on Concierge, a big thank you to you and your colleagues. Generally the staff at the hotel are great, always greet you with a smile. Looking forward to returning for Christmas/New Year.

by neejp2018

Fantastic evening!

Had a great time dinning at Zeng He's, ate a delicious Truffle roasted duck and the service was excellent. In addition, the restaurant had a terrific outside view that made our experience even more pleasant. Great place to bring family or friends or on a romantic evening out.