Guest reviews Jumeirah Al Naseem

by SHwick

Amazing !

This was our first stay at Al Naseem - From the moment we arrived we were treated like royalty Our Ocean Suite was superb - checked in at the club lounge at 10am which was appreciated after a night flight . The Burj views were breath taking It was my husband’s birthday during our stay and we were given balloons and a cake and a card with some kind words in our suite Big shout out to Stanly at the adults pool who took care of us above and beyond normal expectations - for us he stood out We have been loyal clients of One and Only for years but our new favourite is Madinat - this brand provides exceptional service and we shall return in the near future with our children Thankyou to all of the team at Al Naseem !!

by MissByrne Melbourne, Australia

Impeccable

Perfect location on Jumeriah beach right next to Burj Al Arab. This is a stunning large hotel with beautiful pool situated within the madinat jumeriah massive complex. Service in Dubai is impeccable, the rooms are stunningly new and clean. Food amazing, endless options and superb high quality. Highly recommend!

by rubyuklondon London, United Kingdom

Lovely Hotel. Superb service!

We stayed at the Al Naseem for 5 days. The rooms are nice and spacious and well designed. Housekeeping was brilliant and every day they would leave little gifts for the kids. The stay was perfect. The facilities are fantastic, I liked the fact that the hotel was less busier than what I usually find when visiting dubai yet we had all the facilities available. The pool was huge and finding a sun lounger was really easy and always available . The staff were very attentive and were always at hand. They gave us complimentary water, ice cream which was a lovely touch. The buggy service is efficient and friendly. We never had to wait long. The access to water park is a great bonus in addition to the numerous restaurants in the vicinity. Above all the service was exemplary. Every member greeted you with a smile / greeting whether your at the lift or just walking to your room. Jumeirah hotels never disappoint and it’s the small touches that make a really big difference. The kids club was great too. It’s a nicer quieter hotel with lots of facilities and great service. Highly recommend !!

by omaraP4822CD Ajman, United Arab Emirates

Worst experience in Jumeirah Al Naseem

I have booked 2 rooms on 13 August 2019 at Jumeirah al Naseem for family during Eid holiday (2 adult 4 children ) During check in process they asked me Emirates ID , I presented all then I realized that one of my son ID we forget it at home, However we have clear color soft copy. I was shocked we he refused to accept the copy and he didn't allow me to check in unless present the hard copy of my son ID, I told him that the original copy at our home in Abudhabi about 200Km away from hotel and he said go to home to bring it. This is really ridiculous and I didn't see in my life during travelling all around world such unprofessional people, can you imagine he want us to drive back home to bring ID for staying one night at this hotel. They didn't also try to solve the issue by any reasonable solution and finally I didn't check in and they spoil our family Eid holiday. in the evening they sent me email offering me to come back next with with complimentary upgrade, however I refuse this offer and I am not such person who waiting such offer. This is the last time I will book in this hotel, while writing this review I've seen this is not the first incident in this hotel. I advise you to think carefully when you book in this hotel as they are not professional In Dubai we can find many other options to enjoy your holiday.

by fighrer20009 Abu Dhabi, United Arab Emirates

Bad Attitude

Yesterday as I arrived to the Hotel entrance my wife found out that she forgot her wallet which got all the ID's ,so when I told the lady at the reception that we are missing an ID she said we should have physical ID to be presented at the reception So I told that it's not possible at the moment as we drove all the way from Alain city for an anniversary and I got in my phone an PDF ID& passport copy than Mr duty manager showed up and he said it's not possible and when I asked what I should do he said exactly that words (you can go back to alain and bring it ) I got shocked and I told him as Dubai police regulations you can accept an official PDF ID and he refused so he gave me a solution to come another time !!! And I already told am coming to a special occasion. Honestly he was un polite and he could fix it somehow I went out of the hotel and am really unhappy about it , I really need to speak to someone from Jumeirah Management about this matter, he just insulted me and my wife without any sensible reason .