What to expect
- Sleep Quality
Last 5 reviews
Absolutely loved this resort. Just everything about it. I stayed in the palm tree court villas and just was sublime. The view, cleanliness, the staff (lovely). Stones throw from the beach and pool. Tons of activities - my wife and I went for the JA shooting club and had the best time. Would be difficult to order takeaways though as not many things around. Would love to go back again.
The room is not as the pictures, we were not informed that JA the beach was closed we had to find out when we reached and then directed to the palm tree court. Staff are unhelpful, limited options when it comes to booking so we don’t have the chance of changing. The service is bad and takes a very long time. I would not recommend to stay here. Such a disappointment for a 5 star property in Dubai.
Best All Inclusive hotel in UAE
This is our 2nd time in this property. Getting an Ultra All Inclusive Package in a beachfront suite for a 3-night stay is the best decision to celebrate my husband’s birthday. The Ultra AI includes dine around to all restaurants in the resort, including those restaurants in 2 other JA hotels and even those outside the hotels (Sports Cafe in the golf course area). It includes breakfast, lunch, dinner, unlimited snacks, unlimited alcoholic and non-alcoholic drinks. They also refill our mini fridge with drinks every day. They say that when a hotel offers an All Inclusive package, the quality of the food is sacrificed. But not here in JA. You can view some of the food we were served to get an overview. Sports Cafe serves pork, btw. We had dinner in the Italian restaurant, Sette. Another dinner in White Orchid, the Asian restaurant. Birthday dinner in Ellora, Indian restaurant. Breakfast in La Fontanna restaurant. Many snacks done in Captain’s Bar and Restaurant. And our favorite of course, breakfast, lunch and snacks in Sports Cafe. As this is unlimited, you can dine in as many times with as many orders as you want. The property has high standard in cleanliness. There are hand sanitizer in every table in all restaurants, aside from those installed in common areas around the resort. The place was serene, you will forget you are in Dubai. It’s all trees, greens and sound of the ocean waves. And there are peacocks everywhere! The resort was not crowded as they cater mostly to tourists. So if you want a laid back place to stay, not worrying about social distancing and stuffs, this is worth to visit.
Just came from there🙂
One of the best resorts I stayed in in Dubai and maybe in the whole middle east. We had 3 adjacent junior suites which were well furnished and well taken care of. Can accommodate 2 adults and 2 kids on a sofa bed. Best Villas are in the one hundred group. Pools are big enough for the number of guests especially in this Covid19 time. Breakfast is quite good though serving seemed confusing for the staff. Restaurants have good food for a reasonable value except the Italian "Sette" one. I would definitely go back there👍
A very mixed bag of experiences and interactions
You don't turn 65 very often, do you? So, to celebrate properly, my wife found an Entertainer voucher with a fairly decent discount for a one night stay. However, it required three telephone calls with the reservations personnel to confirm our booking. An omen to be sure… Arriving mid-week at the reception desk in the spacious foyer of the hotel, perhaps unsurprisingly, we were told we had arrived on the wrong day! Apparently, the reservation was accepted but for the following day - here we put our hands up and cry 'mea culpa' as we didn't check the confirmation email. What was surprising was the very defensive attitude of the receptionist/hostess - this was a mid-week booking and despite the huffing and puffing about our incorrect booking, we knew she could easily book us in. This defensive approach should be entirely absent in such an important people-facing role as this was. However, this was not the only time JA staff displayed a defensive attitude. Eventually, we found our way to a lovely spacious room overlooking palm trees and waterways – from our balcony, we caught a glimpse of the blue waters of the Gulf just off to our right so we decided to go for a swim. Walking down the bricked pathway from our room towards the beach, both my wife and myself almost slipped on the very smooth path, worn flat by the constant to and fro of the electric-powered delivery buggies. Be warned – lean forward walking down any steep path in the resort. The incomplete motorway pylons of the abandoned Palm Jebel Ali provided an unwelcomed backdrop for our swim in the warm sea, made choppy by a strong onshore breeze that provided excitement for the many windsurfers taking advantage of the optimal conditions. Washing off the salt-water after emerging from the sea, we found a quiet and secluded pool (one of three at the resort) near the main restaurant area. Overall, it was a lovely afternoon, quite cool despite the late summer heat. Arriving back in our room, we decided to have our evening meal on the balcony enjoying the relative coolness of the evening. We accessed the Room Service menu via the television and ordered beef tenderloin and chicken biryani. I had a Zoom session to conduct before dinner and the WiFi proved robust enough to permit video conferencing. The service and the meals were absolutely first-rate. The steak was beautifully cooked, accompanied by suitable vegetables. Equally, the chicken biryani was outstanding, well-flavoured, and accompanied with poppadums. The room was well-equipped with a coffee-maker, kettle, and plenty of tea sachets and coffee pods. The next morning (we had booked our breakfast table for 10am on the previous day) we enjoyed a leisurely and deliciously cooked breakfast down in the main restaurant area. We had to wear our facemasks to the breakfast area but we removed them once we were seated. The food at JA Palm Tree Resort is outstanding – go there just for this reason alone!! Before checking out at 12 noon, my wife contacted the reservations department as she had found that Booking.com had a deal that would have saved us Dh200 – she asked the staff why we had not been informed of the best available deal at the time of booking. Again, the reservations person that morning adopted a defensive stance, citing ridiculous reasons for the anomaly. The check-out receptionist assured us that someone from the hotel management would call us that day – it actually took several days to receive a call that really offered nothing except for a request for us on our next visit to call the mobile number of the caller to advise them of our imminent arrival – this, we were told, would assure us of a problem-free visit. Seasoned travellers though we are, we did learn from this experience: Before booking a hotel, you need to check four locations below to ensure you get the best deal as clearly the hotel do not perform this task: I. The hotel website to see if they have any offers II. Booking.com III. The Entertainer (if you have it) IV. Groupon Finally, check the confirmation email VERY carefully. Follow-up to the hotel management - there are two issues. Please address the very slippery pathways leading down from the rooms towards the beach. They require scuffing to erase the smoothness caused by the buggies. Secondly, please provide additional customer service training to your frontline staff - remember in the world of hospitality, "the customer is always right." Would we return to this hotel? Probably not, given the lackluster response to our booking issue. But we will miss the wonderful food and the friendly staff with the exception of the people mentioned above.
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