What to expect
- Sleep Quality
Last 5 reviews
We chose this hotel because unlike the new tower block hotels the pool areas are not in shadow most of the day. The team really looked after us in difficult conditions as the UAE gradually went into lockdown. Rajeel looked after us extremely well at breakfast. Erwin kept the hot coffee flowing and Sridhal made sure we had enough to eat. The rooms are large enough not to feel claustrophobic. Bathrooms are large and there are separate walk in wardrobes. Can't praise everybody enough from the suited managers to the gardeners ! Well Done. We will be back just as soon as it is safe for all of us.
Amazing Hotel and Staff
My husband and I had booked two days at this hotel before a cruise, unfortunately due to the Coronavirus our cruise was cancelled and we decided to extend our stay at the hotel to nine nights, we couldn’t have possibly chosen a better hotel we booked a club room which had amazing views overlooking the creek. The club room allowed us access to the club lounge on the 14th floor but we were only able to use the lounge for the first night as this was then closed due to COVID19 ,we then had all our meals and drinks in The Collective Restaurant the service we received from all the managers and staff was outstanding. I would like to thank Shadi for the hand cream😁Ana Maria ,Rajeev ,Sridhar and Karthi for their wonderful attentive service and Shareeth for the most wonderful pancakes and service . This hotel really is five star and for anyone considering a future booking you certainly will not be disappointed. We will certainly be back. Grand Hyatt you can be very proud of both your high standards and Staff. Thankyou
Great hotel and definitely Grand when you enter the reception. Staff are so helpful and accommodating. Family and I had a great stay. The hotel set up is just so beautiful. Would definitely stay at this hotel again.
I would recommend this hotel to anyone! Although our stay was very short due to family circumstances, we still had an amazing time. From the moment you arrive at the hotel, the staff makes sure you feel right at home and provide excellent service. although some facilities were closed during our stay due to the covid-19 the hotel did there utmost best the follow all the guidelines. The large pool is a big bonus and we would definitely recommend going for a club room! Big thumbs up for all the staff that made our stay amazing. Special thanks to Christy of The Collective by Market Café, she provided excellent service with a great smile! We will definitely stay here again!! Thank you Grand Hyatt Dubai for our short but lovely stay :)
Lovely hotel with Excellent staff
We have enjoyed our weeks stay at the Grand Hyatt during what is a difficult time for all .as you step through the door every member of staff is smiling and welcoming and this continued throughout our stay ,in every department.The Hotel was coping with changes due to the covid-19 but thanks to the courteous and helpful approach adopted by all the staff we were able to enjoy our holiday.the market cafe underwent several changes to meet updated guidance but throughout we were excellently served by all however special thanks to Christy ,Jay ,Karthik & Rajeev for serving us so attentively. We would definitely look to stay here again on our future travels.
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