What to expect
- Sleep Quality
Last 5 reviews
Grand Hyatt stay
The hotel was excellent.. Good for family... We had a great time in celebrating my birthday after covid.. Special thanks to in The Collective by Market Cafe Cristy for being hospitable.. Food is satisfying as well.. Keep it up! 💖🥰🌹
My review about Hotel
Best hotel in Dubai. Good and healthy food provide by the hotel 😊. I really love the food. I really enjoy the services and care taken by the hotel. i give 5 stars to the hotel. And I'm pretty sure that when I visit next time I'll book your hotel only 😊👍
Well spent break 😍
The best stay!!! Sajin in andiamo restaurant which served breakfast was excellent in so many levels 👏👏 such a amazing person and helpful. Food was good, simple breakfast but the atmosphere and once again the staff specially Sajin makes it waaaaayyyy better. We had wonderful dinner as well and was served with the best care by Jahid. Kind, helpful and professional, Jahid gave my family a wonderful night to remember because of the service he provided. Thank you so much Grand Hyatt for Theo well spent break after a very looong time 😊 we stayed in room #851 and 623. Will definitely come back again.
I have stayed in countless hotels over the years in Dubai and thought I would try the Grand Hyatt this year. So, here are the pros: Excellent doormen, quick access to taxis Fabulous cleaning staff and room service Room was clean and well maintained throughout our 7 day stay Breakfast can be very busy at times but generally efficiently managed as everyone eats at pretty much the same time Good choice of restaurants and good quality food in the main Good effort with the little sweet shop to create a christmas atmosphere and beautiful christmas decor Entrance lobby clean and well maintained Pool and gym well maintained and clean CONS Not at all impressed with the service on Club level access which I paid extra for and found mediocre Hotel is quite a distance from the main activities and hence every day we had to pay approximately £60 to get to and from activities so factor this into the holiday. We spent approcimately £700 on taxis for one week I respect that it is busy at Christmas but there was very limited loungers around the pool, although the pool boy did try his very best but this really put me off. Pool service was practically non existent and on 2 days it did exist it was very slow, so I found this extremely frustrating. In the buffet restaurant which I visited on my last night as we were travelling early the next morning, I asked for a glass of wine and was told I could not have it. I asked why, only to be told that Happy hour was over. I explained that I was not aware of Happy hour and what had that got to do with me asking for a glass of wine. After much consternation at the table I ascertained that if you go early for the buffet you can get a glass of wine but if you go late you have to buy it. I explained that I was more than prepared to buy it as I had every night I dined in the hotel and was not even aware of this offer. It was embarrassing to say the least, however the waiter did give me one free glass of house wine to compensate for the misunderstanding, not that I expected anything for free, I just wanted a decent glass of wine. I felt there could have been a much greater effort made on Christmas Eve night and Christmas morning to do something for the children. I acknowledge it is a Muslim country but most of the guests that were there with children would have appreciated something on Christmas Eve night, a little carol service, christmas drinks and some sight of Santa on Christmas morning would have been such a bonus. Instead I had to travel to another hotel in town to avail of this opportunity. Overall a good quality hotel but a few suggestions for improvement that would elevate it to a much improved level.
No hospitality nor costumer service
To whom it may concern, I am writing to you in regards to my last short visit to your hotel. I came with my partner and guest to enjoy the day in your beautiful hotel. Unfortunatly, we were treated in a bad way by your employee Miss Veronica in Ahasees spa. I was surprised to see an employee working in the hospitality sector with no skill of costumer service. She tried asking for extra fees whitout even listening to us. While asking her to check in her system, she was rude and found out she was wrong, that didn't stop her to continue with her bad behaviour. When i walked away saying that i will complain she simply aknoledge and asked to go ahead. This is very dangerous knowing that Dubai is an amazing city and people in the hospitality sector should be careful on how they represent the local tourism and the brand in they are wearing their uniform.
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