Guest reviews Burj Al Arab Jumeirah

by nicodemusm420 Mombasa, Kenya

Evening Out.

We had an evening out with my team at Sal pool area and had a great evening. The team was really amazing n great standard service from a gentleman called Robert. I highly recommend the place for any one time guests in Dubai n regular guests. Will definitely be back again. Thanks again Robert for the great service.

by sarthak a Surat, India

good food less quantity after spending big sum

The food was sumptuous. unfortunately the person who served food to us was untrained and the food quantity was also very less after paying more than 11,000 2 people under 70kg have to go to another restaurant and order again.

by Kammathmanoj Thrissur, India

Stunning

The most famous , stunning , Luxurious , expensive , popular ,Iconic Hotel in the world . One among dream come true forme to Dine at the most Special Restaurant in the world AL MUNTAHA @ the 27th floor Simply to Say The Projected Restaurant , Anti Gravity Element Hotel etc etc .Wow wow what feeel to be there .What a scenery , View .The colour schemes , patterns , shades , properties and designs around I don't think you will see anywhere . If you have money then For sure One visit and possible a stay there.Must need prior booking and all .Heavy security and Checking all there .

by justm2020 Dubai, United Arab Emirates

Best Food in Dubai

What’s a restaurant! After 10 years in Dubai we finally got the best food ever! Tuna tartare, Crab pasta, seabream tomato and other fantastic dishes, fish was extremely fresh and tasty the quality was top of the top!

by AffinityGirl Tivat, Montenegro

Sal - utterly disappointing, what a waste of money, ghastly experience...

We booked Sal on the basis of reading the excellent reviews below, especially for my friends 50th birthday, but I feel like we must have gone to a different restaurant to everyone else, as our experience was appalling for this level of fine dining establishment. We used to live in Dubai for several years so are very familiar with many of the good restaurants, and I now feel terrible that this was my suggestion to my friends husband for him to book as a special birthday surprise. Firstly I must say the place is stunning, and our welcome was great, we were offered a choice of table and the initial service was excellent. The first course was superb. It all went down hill from the moment whilst eating our starters that we asked the waitress to delay our main courses being cooked. No problem she said. So you can imagine our surprise when as our starter plates are being cleared, we see a little queue of waiters in the hallway holding plates, which were then instantly brought to the table. We politely pointed out that we had asked for a delay, and were told by a male waiter we had to have the food now or it would be ruined. My friends husband pointed out that we had asked for a delay, we were full from the starters and we wanted a gap before the main courses came. The waiter said you need to eat these main courses now otherwise I can’t guarantee you will get the same quality. We were absolutely dumbstruck by this, and again politely said that we were happy for the dishes to be cooked again, he then told us we should have these main courses now, and he will see what he can do about offering us a free desert. We said no thank you we will be too full for a desert, in any case we asked for a delay, and we didn’t expect to have to argue about it at a 7;star hotel. To which he said “so you want them cooked again?”, we said yes, and he literally rolled his eyes, sighed, said OK, slapped his thigh and walked off with the food. The four of us were shell shocked, both the birthday girl and I train customer service and hospitality in the aviation industry, so we are extremely experienced on how to manage issues and turn them back into opportunities. All I can say is I will be using this as an example of how a top level establishment can get things so wrong. After this no one came near us, except the one girl pouring the wine and the water. We had worked out who the Manager was, especially when she came and cut up and served our sea bass, something she didn’t do for any other guest, at no point during this direct contact moment did she acknowledge the issue or apologise that we had had a poor service experience. After we declined desert, the girl who obviously got lumbered with dealing with us brought a pavlova to the table with a candle and Happy Birthday Karen, no other staff joined in with this birthday moment. In fact no one at any point wished my friend a Happy Birthday, despite us having informed the restaurant in advance. After paying the hefty bill (as expected in a fine dining restaurant), my friends husband asked for the Manager. It took her 15 minutes to come to the table, and whilst she was then very apologetic, it was of course way to late for this. In this level of restaurant, our hiccup with the timing of the main courses could have so easily been dealt with by an immediate apology, an immediate offer to retook the meals, an offer of a drink on the house, a visit during the meal from the Manageress.....it’s not for us to have to call her at the end, and then wait 15 minutes?? Utterly utterly appalling as the situation could have been rescued at so many stages during the evening, but was never addressed. The Manager finally invited us back for drinks at a later stage during the week, but we felt we had already given Sal enough of our hard earned cash, and going back there for drinks would probably mean eating there again, and we have zero confidence that we would have a better experience. Jumeirah I know you only opened this a couple of weeks ago, but you should have your best staff in there showing off your premium levels of service........NEVER again, I am just so embarrassed that this dire experience was due to my suggestion. We went to Maine in JBR the following night, an old favourite of ours, the evening was exceptional, fabulous food, amazing service, half the price, and such a joyful experience after the previous night, pity we didn’t go there the previous night instead.