Guest reviews Burj Al Arab Jumeirah

by Sylviavtg Assendelft, The Netherlands

A 7 Star worthy Hotel. If you want to be treated as the Royals, stay at the Burj Al Arab

Now I know why there is a 7 Star qualification, great service, most beautiful location and fantastic staff. Treatment beyond this World! This was our first stay in Burj Al Arab. We stayed here for our 25 Anniversary and really a celebrity or Royal couldn’t have been treated better. We where welcomed by the best Guest Service Manager ever , Melanie van Oevelen, there is just one word she does not know and that is the word: NO , everything was possible 24 hours she was there to help us and to advise and instructing the great Butlers, Omar Joseph and Eve (special thanks to their outstanding service and hospitality) It was so nice you packed our luggage. Thank you! Our stay was memorable, there were flower, flowers and more flowers, delicious deserts for the anniversary and much more. The hotel is like a fairytale, the Suite is for Royals and the Pool and Beach facilities are really the most beautiful I have ever seen. A must do and seen this property.

by majidkad

Classic blinds with future

Have been a guest for over 10 years, never came shorter of a fantastic stay. For business or family. The staff courtesy is unmatched. They will always make sure you leave with gods memories..... this is a must if you can afford it

by A3079DJmarks

Fantastic hotel, friendly and helpful staff

This hotel is everything I expected it to be. There were a couple of items worth mentioning that weren’t up to expectation, namely, the service around the pool was slow at times and a lot of the hotel’s restaurants were closed and variety was limited which meant going out of the hotel grounds for meals. This didn’t spoil our stay here but for us this was a bucket list item and we wanted to make the most of it. Definitely recommend the Burj Al Arab!

by surajkabra1 Dubai, United Arab Emirates

The Burj Al Arab

What an amazing experience this was! It is hard to describe in words. We were warmly welcomed with refreshing, frozen towels and we were taken to our room in no time! The service was very quick. The room was so clean and everything was so good! Housekeeping would be done everytime needed. They would be available anytime we needed help. The food was delicious! Indeed, a very, very memorable stay.

by U4197ONjohnf

Nothing prepares...even the documentaries

Celebrating a key birthday, we recently stayed. A few thanks and within these the review of our stay. Vincenzo. You made us not only welcome, but comfortable and at ease from the moment we arrived. Nothing I had seen or watched about the hotel did justice to the moment you are brought to your room and shown around. Thank you Maria. I might just have spent a couple of hours exploring and figuring it out. To those reading, the room under the staircase, Harry Potter’s room if you like, was something I excitedly discovered myself. The rest. Remarkable. Sanjay, the fine chap looking after us on our floor, thank you. Pavlos. There is so much I could write to you in thanks. You made us feel at home and always took time with us. Your advice and support while we enjoyed the pools, ocean views and food will always stay with us. These four wonderful people are a part of a much larger group of people who were helpful at every turn. One just came to mind. The wonderful fellow at the Skyview Bar whose knowledge of whiskey…in particular a Port Ellen 8th release…I’m apologise, your name escapes me…really enjoyed our conversation. My dearest was celebrating her birthday, a milestone one, and we both appreciate how everyone made her feel, coming together in an unforgettable stay. Thank you. Having read some of the reviews posted here, I can’t help but feel that some guests do not understand what the Burj Al Arab 7 Star branding means. It doesn’t mean Elizabeth Taylor’s entrance into Rome from the film Cleopatra. It means exceptional service, in a timeless and effortless manner. It means you feel at home in a sublime and unique environment. It a little piece of heaven on earth. Eden. Our sincere thanks to everyone we met at the hotel for your hospitality.