What to expect
- Sleep Quality
Last 5 reviews
Perfect luxurious getaway
After many deliberations my family and I chose the One&Only for our Eid break. We struck gold! Not only is it a beautiful property, the warm, genuine, attentive customer service received at all contact points truly was the highlight of our stay along with the stunningly spacious rooms filled with luxurious amenities. Nothing was not possible for the staff and every ask was catered for always with a smile. My teen kids raved about the fitness center and the high end equipment. Thank you to the team led by Mr. Sohier including Ricardo, Roshan, Ashwin and every one of the staff at the pool, reception, gym, housekeeping, restaurants for making us feel so special and our stay so memorable. We hope to visit again.
I chose One and Only to spend my last vacation with my daughter before she left for college. I was delighted by the excellent service and wonderful hospitality. From the reception to the pool to housekeeping, everyone did their best to make us feel comfortable, especially during these unprecedented times. Thank you for giving me, my family, and my daughter a very memorable stay. Will definitely be visiting again. Special thanks to Mr. Ashwin.
“Romantic ,personal paradise “
The hotel was love from the first sight,the staff are wonderful nothing is to much trouble for them,very professional but always personable and ready with a smile so many restaurant to choose from the food is five star. Beautiful memories created I can’t wait to go back.
The hotel is truly an amazing experience, if you are looking for a quiet and relaxing holiday then this is the resort. I have stayed at other resorts in Dubai and I have found it really calm and relaxing. You can use the restaurant and all other facilities of The Palace and Residence & SPA resort. The shuttle bus service runs very frequently. The food was amazing for Breakfast and Dinner. All staff were very helpful and always attentive.
A Different Experience..... Part One
We arrived on the 16th March and the first thing most noticeable was the number of staff in the Rorisserie at breakfast......of course......we were in the Coronavirus time. Management updated everyone as much as possible and ensured that all residents could feel safe during their stay. Obviously things were unusual but everyone went out of their way to give us a good a time as possible. Many thanks to Hassan and all his staff and to Dinesh in Housekeeping. The pool guys, Lakshan and all the others, along with Sateesh, gave us splendid service round the pool. After 3 days we were transferred to The Residence which is where Part Two comes in.Hopefully when we eturn in November the world will be a more stable place.
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