What to expect
- Sleep Quality
Last 5 reviews
Lots to improve on!
Mixed feelings about this place so I`ll have to put it into context. I was born and raised into a communist country. I have experiences and lived the system and its restrictions. Coming to Cuba, brought a lot of memories with a certain level of nostalgia. First of all, I wasn`t the one that has chosen this location. We came with a couple of friends to celebrate somebody`s 50th birthday. Having read the reviews, I came hoping for the best. Check-in - We arrived pretty late and the reception was quiet. You`ll get a glass of champagne at check in. Since our arrival was so late in the night, we didn`t got a tour of the place or any details. I`ve questioned the upgrade to the Diamond club and unfortunately they couldn’t provide details. We have been told to come back to the reception the next morning. We did but unfortunately it looks like we came too early (at 9AM) as we have been told to try later. We gave up and they couldn`t articulate very well the benefits; rooms are all the same (club or no club), you only get access to the Italian restaurant where you can have a la cart breakfast + you get 20% discount on anything that you buy from the resort + you have a dedicated beach area (irrelevant as the entire beach is beautiful!)– that’s all I could gather from different people. In a nut shell – not worth it! Rooms - In a need of urgent renovation! We came into the room late in the night and we had to go back to the reception. The rooms haven`t been upgraded probably for years! I couldn`t touch the bath! And the shower was in an unacceptable condition! I`ll attach the pictures that will speak for themselves. We went straight back to the reception and asked to be moved. Nothing could be done at that time and we were asked to come back in the morning. The morning became lunch and then finally, at around 4PM we got another room which only had better views and was slightly better. - If you have some standards in terms of the hygiene, then come here with the correct expectations! Rooms are old, furniture broken, bathrooms a disaster. - Each block has a concierge person assigned. They are helpful. Go and find them if you have specific requests – We used them to organise a trip to Varadero which was beautiful. Use them also to book some good restaurants outside the hotel (you`ll need some proper food…) Beach - Beautiful and clean. You get drinks on the beach but you can also go to the bar and grab whatever you need. Top tip: they don`t offer any bottled water! So if you have a sensitive stomach (like I do) you`ll have to walk to the reception and ask them to give you some. - ONLY AT THE RECEPTION YOU`LL GET THE BOTTLE WATER otherwise the restaurants will offer tap – you have to specifically ask them for bottled one but they don`t have it all the time Food - I`m sorry but I have to say it. Its awful. There is no excuse for not upgrading the restaurant grill, plates, cutleries etc. the ventilation is pretty bad as well so the odours are unbearable. Several times I personally saw a couple of bugs walking on the pizza For one week I got 2 decent meals: one dinner at the Italian (it was good!) and one dinner at the Cuban one. Part of that, forget about the buffet! Had bananas for breakfast every morning for 7 days. - There is an excuse for not having the right products, but no excuse for food hygiene! None! Zero! And by the way, you can cook decent food with only few vegetables. - They serve champagne at breakfast which is a bad contrast when you look at the way they present their food. Check-out - Nothing unusual. Normal check out process. If you have a late flight, you can get a courtesy room (to change and get a shower). Note: you`ll have to book this in advance with reception and you`ll only have it for a 30 minutes slot. Overall this was an interesting destination with lots of things to discover. The beach is absolutely gorgeous! Probably one of the best that I have ever been! Havana is a must (note it will take you around 2h 30` to get there from the hotel), Varadero is a nice little town (get a tour organised by the butler) and worth a visit – book lunch/dinner in both Havana and Varadero – they have a few nice restaurants. Would I go back to this hotel? No. There is no excuse for not keeping a place clean! Communism or not, they are charging a lot so they should concentrate on cleaning, updating the bathrooms and changing the restaurants equipment. I don`t understand the restaurants booking system either. Come on guys, this is 2019! I don`t want to come to a 5* hotel and spend an hour to queue to a door in order to book myself for a dinner at one of the restaurants?+ the majority will be booked unless you decide its ok to have dinner really late. Deposit for the beach towels? Never happened at a 5* resort. Still can`t believe some of the reviews that I saw here!
Just back from a 2 week stay for our honeymoon and we couldn't have faulted this resort. Everything was perfect and the staff couldn't have done enough for us. Food was 100% especially the restaurants so make sure you book in advance. Buffet was of a high standard and so much choice for breakfast lunch and dinner. Pool and beach areas were very good and we were never stuck for a sun lounger no matter how busy. Room was clean and spacious with no complaints. Take advantage of free scuba lessons and dive. Also free pedlo, cateraman and kayaking on the beach. We will definitely return to this resort.
The best hotel I have visited, its workers are very professional, their views are beautiful the paradise! and the quality is unmatched, the best of the best I recommend, the super pass! Excellent.❤️❤️
Nice resort, amazing beach but, areas to improve on
Good points: Beach: It is beautiful! You can go kayaking and on a pedalo for free (although we were not informed of this and unfortunately missed out). Activities: Lots. Volleyball, mini golf, table tennis, snooker, salsa classes, aqua gym and bingo. You can also go to the gym or play tennis. The gym is decent enough and is nicely air-conditioned! Drinks: Their alocholic beverages are good-especially the piña coladas and all of the fresh juices! Staff: Always saying Hi to you and helping you with anything.Veronika stood out to us as being very accommodating. Things to improve on: Tipping: Being British, I am not used to tipping all the time! You feel obliged to tip every member of staff you interact with in the hotel. Even the animation team carry around zip bags. Also, when getting a bed on the beach, you were always followed by a member of staff who insists on putting your towel on the bed (for a tip). It is annoying. Beach towels: Informed by the towel lady at the poolside that we need to deposit our towels and get our card back on the last day.However, we get told by the cleaner as we are about to clean our room that we had to leave towels in our hotel room. Miscommunication between staff and I also think the charge of 25 CUC for misplacing your towel is excessive. Internet: Scratch cards are annoying to use. You only get an hour at a time and have to keep on buying more cards. A lot of the time, the number are easy to scratch off too, and so it becomes invalid. Food: Quite basic and quite repetitive in the buffet. But there is something for all tastes. The best meal for me was in the Italian restaurant (a la Carte). The other a la Carte restaurants serve very small portions and the food is very average. Overall, we were satisfied and would recommend this resort on to others but,management need to improve on the areas above to live up to its 'luxury status'.
The pearl of Varadero
We were there June 8-15 and we fell in love with the resort. The rooms were clean and luxurious, the food was the best you could find in Varadero. The staff was super friendly and helpful. The beach is fantastic! What I enjoyed probably the most, however, were the Zumba and aqua classes. The animation team members were amazing - so energetic and always in a good mood. The guest instructor teaching Zumba, Kalina was so encouraging, always smiling and making us feel like divas... That felt awesome! We will definitely go back to Royalton Hicacos.
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