What to expect
- Sleep Quality
Last 5 reviews
Horrendous doesn’t cover it!
Don’t book this hotel, don’t book with TUI, and most of all, don’t travel to Cuba from the UK. I had visited this hotel 5 years ago, and the standards have dropped dramatically since then. It is dated and dirty, and the food is not nice. When we arrived in Cuba, my partner and 7 others on our flight tested positive for COVID. They were all negative on departure and all had no symptoms. They were sent to quarantine for 7 days. They got out after 3, by pushing for another test and all tested negative... This appears to be a money making scam by the Cuban government, using our insurance to make money on ‘medical bills’. It’s outrageous, and if you choose to travel to Cuba once the lockdown is over, you risk being caught up in this too. When my partner was taken to quarantine, I was told I was moving to another room and had to isolate for 5 days, then test negative again (as I had on arrival). The room I was moved to was not clean. I had security at the front of my room, and outside my door so I couldn’t leave (not that I would have). I had to wait hours for food and drink, with no menus to be able to know what I could order. The food was bad. Empty plates and rubbish was then left outside my room for hours, days. I asked for clean towels for days before these arrived. The list goes on. A manager called Laticia was ‘looking after me’ but I constantly struggled to get in touch with her. When I heard that my partner had tested negative and was coming back after 3 days, I spoke to the manager Laticia who told me I did not need to test again, as my partner was clearly never positive, and I could leave my room once he arrived back at the hotel. This was great news, as it meant we could enjoy the final 3 days of our holiday and try to get over the stress we had experienced. However, the next day Laticia told me that this information was incorrect, and the doctor at the hotel would not allow me to leave without another test. She denied giving the information she had the previous day. She also told me that we had missed the last journey of the day taking tests to the laboratory and sowould not get results until 2 days later. I was fuming. She had lied, denied, and I was now not going to be released from my room. She agreed that I could have my test done and these would be taken to the laboratory by the hotel car (my suggestion). Results should then come back the following day. The next day, Laticia said she was leaving at lunchtime but would be back the following evening. I would be out of my room by that point and she would come and find me. She was leaving me in the care of another manager who would keep me updated about the test results. I never saw or heard from him again. The results eventually came back 2 days later, 24 hours before the end of our holiday. Negative of course, as I’ve said before neither of us ever had Covid. The last day of our holiday was a whirlwind of trying to enjoy what we had not been able to for the week, and trying to reduce our anxiety levels. Laticia really made our stressful experience worse than it needed to be. Her incorrect information meant more time stuck in our room, on what was supposed to be a relaxing holiday after a very tough year. We never saw her again, even after she should have returned, and I honestly think she kept out of the way so that she didn’t have to deal with us. It was poor service from start to finish, and the ‘managers’ at this place are useless cowards.
Welcome to Paradise Royalton Style
My fiancé and I felt like royalty at Royalton Hicacos because that is how the staff treats you. We were greeted with smiles from the second we got out of our taxi. After a swift and easy check-in we were given a tour and explained how and what was offered at the resort. We were able to enjoy everything from breakfast in bed to a romantic sunset dinner on the beach. The chefs are fantastic. You have plenty of restaurants to chose from, each one having its own touch. Our first dinner was magical and it wouldn’t have been without Yessel and the rest of the staff at the Caribe restaurant. The resort was exceptionally clean and staff took extra steps in making sure everything was sanitized. Rodolfo made sure our experience was exceptional. He made sure I was able to get my PCR test prior to heading back home and hand delivered my results the next day. My fiancé and I enjoyed the entertainment/performances. Pavel made our experience memorable with a treat in our room most nights which added a special touch. I recommend the diamond club just for Roberto. He makes the best piña colada. Trust me he won’t disappoint. We enjoyed our vacation and hope to return again soon.
Love Cuban people
Two weeks in paradise I spend two weeks in the beautiful resort and I will go back for sure! Everything is amazing, from the staff to the rooms, the food, the beach, pools,... just everything is outstanding! The restaurants in the resort are very nice and we always have a lot of availabilities and choices, my personal favourite was the tex-mex, where the staff was always lovely and the food as well! Through here I also want to thank a few members of the staff who were outstanding: Gladys for always making us smile at the entry of the buffet, but also Hermes, Igort and Maria. The butler team (Leo& veronica) was also great and always open for any questions! Also big thanks to laeticia that was always there for us whenever we needed it. Thanks again for this great experience with lovely Cuban people!
Great staff in a wonderful resort!
We spent 11 days in this terrific resort. What makes it special and recommendable (beside the beautiful gardens and pools) is the breathtakingly friendly and caring staff, ESPECIALLY GLADYS AND MARIA from the buffet-restaurant who made us feel tremendously welcome! Thanks to both and to Royalton's whole staff!
Great Stay during Pandemie
We stayed 8 nights in this great Hotel. Very warm welcome and nice People there. Everybody does his best in this hard situation, but it was really a great recreation for us! Best thing: If we ever needed something, we just called Dieny Head of Butler Service! Good guy, we both had Birthday on our stay and the cake was delicious... If you ever go there, send greetings to Dieny and Team!
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