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Last 5 reviews
It’s not normally like this in March
With Covid-19 gaining a foothold in the UK, we weren’t sure if we’d be allowed to travel, but we did. After four nights in Havana, we were pleased to get to the Royalton and relax. Havana was already suffering badly as the tourist trade was drying up, but the Royalton seemed alive and well. We soon discovered it too had been affected as they only had around 25% of their 800 capacity. A few hours after we left 7 days later it closed down completely. What we experienced was hardly the norm. What we can say is that we would recommend the Diamond Club for the access to the better beach and the butler service. The Diamond lounge is two small rooms - primarily the place to find a butler, not to hang out for any length of time. Towards the end, we found the “exclusive premium spirits” were also available in other bars, if you asked – that may not usually be the case. The first night’s evening entertainment of “Songs from the musicals” was excellent. Unfortunately over the next few nights, the audience dropped to single figures and the shows stopped. Our room was clean and spacious, looking out over the garden to the wooded area and the sea. If we ever went back, I’d want the same room – 2911. The food was wonderful; we loved the sea swimming. Unfortunately, our snorkelling excursion was cancelled – lack of numbers I guess. Also closed were the array of booths that normally served snacks all day. What it’s like in the normal peak season on March was hard to imagine. I’m sure we’d have enjoyed it. We’d stopped taking in the detail of the effect Covid-19 was having back home. We knew we’d be going back into lockdown. The departure plans kept changing. The reduced number of staff kept the great level of service going. We finally left grateful to know there was a plane coming to the airport to take us home and wondering what the Royalton Hicacos was really like in March.
We were hesitant to visit Cuba, however after our stay at the Royalton we cannot imagine visiting anywhere else in the Caribbean. We have been on many all-inclusives vacations (Mexico, Jamaica, Costa Rica) and nothing compares to the hospitality in Cuba. The Royalton exceeded are expectations, no complaints about the food, the drinks were very good, and the coffee amazing! Angel our butler went above and beyond to make our trip very special. Big shout out to him and Annie at the front desk. We will definitely be returning!!
meeting up with old friends
This was our second visit --as last year we promised the staff we would return 'next year'-- and we were not disappointed. It was like getting together with old friends and so easy to meet and make new ones. The staff was amazing and went above and beyond to fulfil any requests despite obvious shortages due to circumstances out of their control. The weather was sunny and hot every day and the beach was fantastic. Well worth taking a day trip out to Cayo Blanco, too. I even tried snorkelling for the first time. It was such an awesome experience. Save us a spot again next year, Luis Miguel!
11 nights at the RHV Resort and Spa in early March. Staff throughout really welcoming, friendly and pleasant, in particular the guys and girls in the bar whether for our morning coffee, noon and night for the odd cocktail or three! Restaurants, we tried them all over the stay, although once the virus situation kicked in later in our stay, they were being closed as the residents returned home. Italian and Pearl we the better ones overall of the bunch we thought. Main restaurant the usual all inc buffet type but plenty of choices. Room spacious, quiet, clean, well presented but traditional. Lovely pool area, clean and easy access to sun loungers etc., Liked the layout of the pool, walkways and hotel. Beach good, sea beautiful although a bit windy and rough the first few days of the stay. Life guards on hand, did think the water sports would have been open more and more than a 15 minute sail available! Weather great, nice temperature, with breeze making it not too hot. TUI rep very helpful, we took a day trip to Havana which was a fantastic day out. Tour guide was well informed, friendly and we enjoyed the sights. Overall a relaxing break. Note; would say if you land at Havana it's a good 2 hrs plus by taxi to Varadero!
Love the Royalton Hicacos!
This was our second visit to this resort. Check in was relaxed and hassle free. Staff made us feel like family. We especially enjoyed the girls at the swim up bar and those in the main bar. Rooms need some updating but everything else was wonderful. We will definitely go back!
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