Guest reviews Nayara Hotel Spa & Gardens, Arenal

by Rachel186342 Norwich, United Kingdom

Superlative servce

This is a superb hotel and, with all the good things that we could say about it, the service was outstanding. Every single person was friendly, remembered our names, you could have a laugh/joke with as well as looking after our every need. There were several instances where they went out of their way to help (eg, one of the receptionists offered to get a friend to mend my shoe). The resort itself is very attractive with several good dining options (you can use the facilities of the next door Springs resort). Would not hesitate to recommend this hotel.

by valerie253 Neuchatel, Switzerland

Amazing place

I would rate more than 5 if possible. This place is very unique, it has been the highlight of our 3 week road trip in Costa Rica. From the arrival to departure it has been more than perfect. We stayed in a casita deluxe (2 adults and 2 kids 3&5) and it has been amazing. From the friendly and very helpful staff to the breakfast, activities, etc... it has always been beyond our expectations. We knew this place was great but still we were amazed how great it was, as in reality it was even more perfect ! The pool was perfect, we most of the time had the pool for ourselves, surroundings are super well kept. Our room was beautiful with a large terrace and a Jacuzzi :-) with the view on the jungle. Wildlife is everywhere and staff is always helping to spot sloths or other animal. The food was delicious, breakfast was a huge buffet where we could find everything possible, large choice for the kids as well. We had a car and the valet parking service was very efficient, they were even providing water for our days out. The terms further up in the Tented Camp are magical :-) We spent 5 nights at Nayara but we would easily have stayed longer ! they are so many activities you can do around Arenal area, you cannot get bored. Finally I cannot recommend this place enough, if staying in the area, Nayara is definitely the place to stay. Thank you so much for all the good memories, hope to be back some day.

by Paradise31068807811

Excellent

There's not much point in repeating all the superlatives that other people have mentioned but yes, Nayara is excellent by any resort standard including the Four Seasons. To summarize: Service: I can't imagine how difficult it is to have hundreds of people working everyday and have them all be extremely helpful and genuine but they do it here. The staff to guest ratio is VERY high and the guest density is comfortably low. This creates the serenity and quiet vibe at this resort and that alone makes it special. Your never competing with another guest for anything. Multiple concierges waiting at any time for instance. Every person cheerful and happy to help. In fact this is the single thing that separates this resort from others. Even at capacity you feel like there are only a few guest sharing the property. Perfect.

by CanadaMember Victoria, Canada

Beautiful Resort

My wife and I stayed fro 4 nights at the Nayara Gardens in February. While it is expensive, it is worth the cost. This resort is beautiful, with great service. We loved our room, in particular the outdoor rain showed and the view towards Mt Arenal. The resort arranged a private birding tour for us one morning. Our guide, Edson, was amazing in spotting birds ( we saw over 55 species) and other wild animals. We saw some toucans bathing in a hollow of a tree - a highlight for us! Highly recommended.

by sarah-eh22

So much to enjoy!

I stayed here for 2 nights with my husband and it was not long enough to enjoy everything offered by this amazing resort. I could have spent all day on our balcony or in the coffee shop. The hot springs were also very enjoyable, with different temperature pools to experience. The staff also really made the trip. Steven at the front desk went out of his way to call our travel service while we were on an all-day excursion to confirm our pickup time for the following day. We were greeted at the hot springs with a friendly intro to the pools and ice water. Everyone in the lobby and restaurants provided excellent service as well. The breakfast buffet offered some great options including options for dietary restrictions. The coffee was french pressed and delicious! We ate at the same facility for dinner one evening and enjoyed all the food (specifically the caprese salad, quinoa bowl, and my husband enjoyed the fish of the day). The live music added a perfect vibe to the evening.