What to expect
- Sleep Quality
Last 5 reviews
We came here for our 10th Anniversary and first trip away from kids in a decade. We have been to all inclusive resorts but never Costa Rica. The Country is amazing and so are the people. The resort is beautiful, well run, and the staff are the most friendly and sincere we have ever experienced. Normally we leave and say we would stay or not stay at a brand again, this is the first one we would actually come back to the specific hotel. There are large inclines to walk up but they aren’t that bad and allow the natural look of the hotel. Totally worth it. The Food is absolutely amazing. Best we ever had at a resort. Staff is the most friendly and accommodating of any resort. It’s not a wild time drink until 4am place, it is perfect for romantic getaway or relaxing week. Bars and shows are there, but the dining and relaxation are much higher than comparable resorts. Can not recommend any higher than 5 stars on here or we would.
Wonderful place, great staff!
Very nice resort! The facilities and various accommodations are designed to fit with the surrounding natural environment (as opposed to the Planet Hollywood resort across the bay). The staff is very friendly and incredibly helpful. (Shout-out to Jeimy for exceptional service over an afternoon!) We visited during the first half of December and got exceptional value for the package price. Highly recommend.
Great Second Visit
Secrets Papagayo is a beautiful destination. The resort was as good the second time as it was the first. Good food, good quality drinks. Excellent service. Enough beach activities and minimal noisy motorised stuff..... No more jet skis please! There was a quiet beach/pool area and a more boisterous one for those who wanted more action. The gym had been upgraded since our last visit and met my needs fully. Bar drinks were excellent but the inclusive wines at dinner remain a disappointment. Better wines are available but way over priced. Staff were first class throughout and special mention to Vinicio who looked after us in the Preferred Club bar every evening.
Probably one of the worst hotels I have ever stayed in.
Unlimited Luxury NO. Dirty, ugly grounds. Arrival I sat down and asked to sign disclaimers eg I was responsible for the alcohol I drank, I undertook that I would not use drugs whilst at the resort. To be honest if it hadn’t been over a three hour drive back to where I had come from I would have asked to leave at that point. I was ‘transported ‘ to my room. So when you are in your room there is constant traffic back and fore constantly.When I was shown the room it was ok . Bed, comfortable overlooked shabby main pool and beach but I needed the toilet- which without being too graphic was dirty. I couldn’t call anyone to inspect it because I needed to use it but I did take a photo. There was a layer of dust on all surfaces.On three occasions was that I had no hot water!!! On the first occasion I waited an hour, reported it again. Maintenance arrived I now had hot water but apparently I didn’t know how to operate the shower- I’d operated it perfectly well the previous evening and on the third occasion I reported it and stated I would definitely need hot water in the morning I was then told I would definitely have hot water ‘ because there wouldn’t be so many people showering ‘ - anyone spot the discrepancy here ? On two occasions my safe wouldn’t open. I always use the same code . I couldn’t wait to leave. My stay at this hotel almost ruined my Costa Rica experience but as the rest of the country is amazing perhaps not - just don’t stay in this 1* all exclusive establishment.
Secrets Papagayo one week all inclusive vacation
Wonderful resort. Impeccable atmosphere, hospitality, service, food and cleanliness. Closely located to numerous attractions such as snorkeling, zip lining, jungle tours and other local towns for shopping and enjoying the country's traditions.
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