Guest reviews Sofitel Legend People's Grand Hotel, Xi'an

by XXL027

Excellent hotel staff there and best place to stay

My wife & I stayed in Sofitel Xi'An for 2 nights. The hotel provided a nice Sofitel level service and made us feel comfortable during the stay. And, what is more important, we lost our wedding rings in room by mistake and realized it after check-out. Bad feeling! We tried to contact Sofitel and look for help. The staff in hotel was so great that house keepers'd found it and submitted to hotel already! What a excellent team Sofitel have in Xi'an! Thank you Sofitel Xi'an.

by abergama Dongguan, China

Excellent breakfast

I had a buffet breakfast here last week and it was amazing! Wide variety of scrambled eggs, fried eggs, omelets, fruit in syrup, dried fruit, fresh fruit, juice, milk, chocolate coffee, yogurt, cheese, mortadella, salami, sausage and many other from French cuisine such as croissant also specialties from Chinese cuisine like noodles, vegetables, pudding and deserts. The temptation came and of course I try a bit of everything! The service was impeccable with a great team of staff to serve guests very well! My experience was the best possible! Congratulations Sofitel breakfast team. It's a great breakfast!

by Synthomer Shanghai, China

Good downtown location, comfortable accommodation

We stayed here 5 nights. Nice location downtown in a posh 4 hotel complex. We (2 adults, 1 teenager) were upgraded to a two bedroom suite - thank you! Comfortable accommodation, a little jaded, well stocked minibar, good breakfast (my Chinese partner not so impressed), disappointing dinner buffet, good Chinese restaurant opposite. Service was attentive, if sometimes a little amateur but always with good intent and some nice touches. Public areas lacked atmosphere but that is now typical post-COVID.

by Beatravel8 Shanghai Region, China

Very good stay!

I stayed for 3 nights at this hotel, and I love it! The location is great! the hotel rooms are big, clean and housekeeping was very attentive (the one on my floor also speaks a little bit of English). The breakfast was full of choices (a lot for vegetarian too) and everything very tasty! The front office staff was also very good, helpful and friendly! Concierge Leo solved all my sightseen douts in a perfect English! Very good hotel!

by Buddingtraveller83 Wuxi, China

Excellent stay oversll

Staff are very friendly and welcoming. Helpful and english is good- all try very hard. Housekeeping were great and in our suite had a washing machine so they lent us a drying rack. Offered turn down and extra towels at any time. Azur breakfast was plentiful and hot (when meant to be). To celebrate our anniversary we received a bottle of wine in the room and upgrade to the suite. Was beautiful. Only strange downside for us is the hotel bars closed early; lobby at 8:30 and the Japanese bar closed too although advertised late. After a long day we preferred to drink in the bar quiet rather than head out into a busy city. The other hotels on complex had bars but the weather was torrential so didn’t want to venture out. I’d stay again definitely if we visit Xi’an in the future.