Guest reviews Marriott Hotel City Centre
What to expect
- Sleep Quality
Last 5 reviews
Good hotel but it could be better
We loved the hotel. The food was great, the room was incredible, the location is perfect and the staff were very friendly. Our main issue was with the crib provided for our 2 month old. The crib is from a well-known brand that comes with an infant insert, but the hotel was unable to find the insert so we had to choose between our son sleeping in the crib with a loose non-fitted sheet (not recommended) or in the bed. The manager mentioned that the cribs they have are 10 years old and none of them have the insert. We have stayed in other, lower category Marriott properties in Shanghai that all had it, so it was a bit disappointing. We also received no recognition of our elite (Platinum) status at the check-in.
Very good - 4.5 star
This Marriott has an exceptionally good location within Shanghai. Right in the middle of the action with easy access to metro and taxis, shopping, and the Bund. Breakfast was good with a handful of options but not exceptional. Staff were courteous and helpful with requests (extra water, advice on transport times, etc). English was relatively well-spoken and understood by customer-facing staff. Like other Marriotts', rooms were typical of a 4.5 star hotel, largely business-oriented with a nice bathroom, sizable study desk, and perfectly comfortable bed. There are many good hotels in Shanghai, with location and price really being my deciding factors. I would recommend this hotel based on its location for anybody who wishes to be right by People's Square & Nanjing Rd.
Great hotel in amazing location
I was here for two days for work. The service was nice and fast. Lots of food and shopping places next to hotel. Overall I would say this is a good hotel if you looking for good location and a little bit of luxury. Breakfast at the hotel also have lots of options.
Golden Week - Couple of nights Away
Pleasant room. OK views of Shanghai. Easy access to city centre, metro and taxis. Breakfast was good. Swimming pool was a hit with the children. Hot tub was very hot. Executive lounge was nice Staff helpful. Good value for money Check in queue was long over 20 minutes wait to check in. Will I go again yes.
Titanium member no suite upgrade until specifically requested at check-in
Location very convenient and wonderful night view if your room faces the river Poor elite member benefit execution, unlike many other Marriott hotel that automatically upgrade Titanium member to suite when available, this hotel needs you to clearly ask then they will say to "make a note" for you. Interestingly, after you complained at front desk, they would tell you "already made a note for you so next time won't have any issue", however when you came next time, nothing changed
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