What to expect
- Sleep Quality
Last 5 reviews
Exceptional service, perfect location
It was our first time to stay at Shangrila chain, but the experience was nothing less than exceptional. Hotel itself has a small zoo with ostrich and birds. From the room, the famous karst landscape is visible with river in foreground. Great food, hotel amenities and shows in the evening. Its easy to call Didi to travel anywhere within 5 minutes.
Best hotel in Guilin
Certainly Shangri-La Hotel lives to its name. Excellent service; clean room and fresh bedsheets daily; inviting & welcoming home experience for tourists and guests; Good Yummy breakfast & hotel meals etc. 👏👏
Stunning hotel, beautiful staff. A MUST stay place!
My father and I stayed here for 3 nights and had a truly fantastic experience. We had arranged to stay at another hotel, however, upon our late night arrival, we were informed the hotel had overbooked their rooms and did no longer had a room for us. My father has stayed at the Shangri-La Hotel in Guangzhou for many years and so we knew they would welcome us despite the last minute booking... We were right! The staff were so welcoming and helped us with our bags the moment we got out of the taxi. We were escorted to the Horizon Lounge to check in. All the women working in the Horizon Lounge were wonderful. They always had a smile on their face and they were genuinely friendly. Rain Zhao helped us check in and was so friendly. She worked the evening shifts and so we got to know her during our stay. She was training a new staff member and it was so lovely to see her be so kind and patient with the new employee. On our last night she came to our room and gave us a hand drawn card which was a really kind gesture. All the staff at the Shangri-La were fabulous. The room was beautiful and spacious and the food in the Horizon Lounge was wonderful. We went to the buffet breakfast downstairs once and it wasn't as fresh and plentiful as the Guangzhou Shangri-La breakfast but there were still an ample number of options. Thank-you and we hope to stay again!
About my great experience in shangrila guilin
It was so amazing place that I've ever been, Not just the beauty of guilin but, also the great experience in the restaurant, great food i really like the Indian food that served by chef Zafar. Hes alsso so accommodating and nice to talk with.
Good family-friendly hotel with a few hiccups
Stayed for 4 nights over Christmas. Good: - If you get a river-facing room, the view of Li river and karst mountains is quite nice - Staff are friendly and helpful - The range of kids activities is amazing from a great playroom (with trampolines, ball pits and more), a game room (with a range of video game consoles, arcade machines, whack-a-mole, foosball and more), rock climbing, bumper boats in the outdoor pool, animal feeding at the mini zoo, train rides and more! [Note: these usually cost more unless they are part of your package] - the hotel set up a tent for our two kids, which they loved and slept in through our stay - the kids get their own little themed goodie bag with toiletries etc - breakfast and lunch buffets have a decent variety of options with local and international selections Not so good - hotel seems a bit run down in general - the rush during breakfast buffet seemed to overwhelm the staff and capacity with seating running out and food not being replenished fast enough [and we went during the off season - cannot imagine how chaotic it might be during summer peak] - bathroom could have been cleaner with a little mould in the shower stall - the shower head holder was loose and it didn’t hold it in position very well
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