What to expect
- Sleep Quality
Last 5 reviews
“Afternoon tea” : Bad service in a nice location/facilities
I went to Shangrila for an afternoon tea. When arrived at the cafe, I waited long before someone came to me. When I ordered a afternoon tea set, I was told that I need to book 24 hours in advance. So I asked for the menu, I was told that I’d better not order a la carte as I would have to wait at least 20 min! And recommended to go the the noodle counter. I insisted to see the menu which was a sheet of paper written only in Chinese, with poor choices... Disappointed I booked aftertoon tea for the next day... what a disappointment, I join a picture of how the tea was served (no choice of tea proposed...) and you can have an idea of the rest... 24 hours to have some pitiful cakes, some meagre sandwiches and some fruits (watermelon, honeydew melon, dragon fruit) Shame on you! Personnel were very nice and trying, obviously a problem of training and management.... Such a beautiful place with such a poor operation...
We had a family reunion there last September and it was the best experience ever! This hotel is not only with its excellent view and also their service is above and beyond. Staff, especially the lobby manager Sasa Luo . She has been incredibly friendly and helpful! She helped us with exactly what we are looking for and she has made our staying much more pleasant! And even more thanks to our cute bartender from Indonesia has gone out his way for our drinks and he really made us feel welcomed and definitely going back to his bar again! We are so delighted and appreciated.
We stayed in Shang ri la for two nights. Pros- large rooms , clean and comfortable. Cons - location is poor, food is below average , a lot of staff does not speak english . We had three meals andall of them were either tasteless , some items on menu unavailable . Would have been better if stayed at another hotel in city centre
Outstanding hotel in every way
And outstanding hotel with exceptional service. Nam Nam (duty manager) showed us to our room and nothing was too much trouble. He showed us how everything worked and went above and beyond. Our children, aged 13 and 8, loved the pool, games room and cooking, where the member of staff running the event also went above and beyond (even played just dance with my youngest!). Simply the best hotel I’ve stayed in (and I’ve stayed in a lot of hotels!) and so pleased we are coming back in four days time.
Excellent choice for a stay over whilst in Guilin
When traveling to Guilin and the surrounding area, the Shangri la has to be at the top off your list for a short stay over. The hotel honors the typical Shangri la service and kindness. We were picked up from the airport and had cool towel, refreshments, and fruit on our way to the hotel. We were greeted by kind and competent hotel staff. The room held a very nice surprise for our 8-year-old, a tent was set up in our room and a large bed was made for him to sleep in. He immediately loved it. Lunch and breakfast were solid quality but driven by the Corona situation it lacked international cuisine. We left the next day and moved closer to our Yangshuo destination (a 2 hours drive) but for sure will go back once in Guilin.
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