Guest reviews Beaches Turks & Caicos Resort Villages & Spa

by Brianne R

Trip #9 didn’t disappoint!

A much needed escape that was beyond wonderful! Beaches made us feel safe with their many covid protocols in place. There were 15 of us this trip and we all returned home to NJ feeling refreshed and healthy! A very special thank you to Daniel Dennis, Cookie, Crixx Bajo, Romaine Small, Sheldon Wilson, Erik Hubner, Cleveland, Bishop, Andrew, Theon, Travis, Cliff, Tedane & Byron and many more for all the memories! You guys always go above+beyond to ensure our vacation is unforgettable! Cookie+Crixx- Thank you for the endless laughs, the entertainment at the hibachi tables, for treating the kids like your own and for all the awesome eats! We 💙💚💛 you guys more than you know! Daniel Dennis+Sheldon Wilson- Thank you for always ensuring we are happy with everything from the moment we arrive until the dreadful taxi ride back to the airport. You both are wonderful and go above+beyond! Romaine Small- Thank you for miraculously making it back to Turks in time to capture more memories for us! I’m not sure if you were fearful of me if you didn’t as you’ve shot our family yearly the last 8 of the 9 years at BTC.... 😂 But either way, I can’t thank you enough as being a fellow photographer, I’m very picky! 😉 Nigel Robinson- Thanks my friend for sending the hot ham+cheese croissants to wherever we went for breakfast! As you know, it’s the kids favorite and we couldn’t find them this trip. You made it happen and the kids looked forward to kicking their day off with their specially made croissants! Chef Colin+Chris- Thank you for the best luncheon! You outdid yourself and we all were very appreciative! To all bartenders, but the following have a special place in our 💙.... Cleveland, Andrew, Bishop, Travis, Theon, Byron, Simone, Cliff, Jomo and Tedane..... you all are the bomb! You guys not only deal with all the kids endless drinks, but you always ensure us parents are never thirsty! We love getting to know you all every year that we come! The kids love all the special touches you put on their drinks and love just getting to know you all! Thanks Beaches for all the added memories! Ten days I thought would be enough.... but every year gets better when I think that it’s not possible! Until January 2022...... we will hold onto all the memories and start out countdown to trip #10!

by AksNYC Manhattan

Christmas Week - upgraded - disappointing beach situation

We visited during Christmas week. We had booked into a room in the Caribbean Village - we were upgraded to a room in the Italian Village with a balcony overlooking the pool and out to the ocean. Very nice room - with a separate bunk beds area! Our first time to this Beaches but we've been to Negril a few years ago - probably the reason for the upgrade. The resort had just opened and most of the guests seemed to be in Italian Village. Caribbean had a few - French looked completely empty. Key West looked very empty too. The not so good (the reason I docked two stars): - The Beach - almost every day we were there, the red flag was up. That meant no snorkeling, no glass-bottom boats, no hobie cats, nothing. We managed to ride hobie cats once in 6 days during a brief window when the flag changed amber. We could see the Somerset (two resorts) down was operating their hobie cats while our resort wasn't. And non-resort vendors had everything running - parasailing, bana boats, etc. We ended the 6-da trip without going snorkeling or taking the little ones on a glass bottomed boat ride. Very very disappointing - the prices are for this inclusive experience and not being able to do that was a bummer. They are not incentivized because guests have already paid - while off-resort vendors are incentivized because that's how they earn! - The Bombay Club was shut. The official reason was low occupancy. Again, given the prices you're paying - you want to enjoy nice dining and nice variety. Not having a different option like the Bombay Club was a bummer. - The hot tub situation was strange. The hot tub at Caribbean was nice and warm. The Italian one was warm one day, and wasn't the other days. Very strange. We were here during a period when there was rain off and on so warm hot tubs would be appreciated! - Sit down dinners took very very long. On average, it was 40 minutes from when you sat down to when you had an appetizer in front of you. 10 mins for a drink order, 10 mins for drinks, another 10 mins for the food order and then ages for appetizers and the main course. After an active day in the pools / beaches, with kids - need quicker service. - Not very smart concentrating everyone in Italian Village in a pandemic. The Italian Village pool and hot tub was way too crowded given the total number of guests at the resort. Yes - you can go to the other pools - but this is a big place and it is a hike with kids! - Basically no food/drink service on the beach The good: - We generally managed to find decent beach chairs and pool chairs within 5 minutes. - Dinner restaurant meals were generally excellent. - Room was great and well serviced daily It was nice to be able to get board games for rainy afternoons/evenings. The board game place shuts at 5pm so better check one out before they close and you can play at night. - Tennis equipment wasn't great but the courts were nice Arrival Info: We weren't told this in advance but you're meant to find the general taxi person at the airport who will get you a taxi to the hotel, and the hotel pays the taxi driver. There is no hotel counter at the airport or dedicated hotel rep at the taxi line.

by 461lynettep

So-so experience

I had multiple conversations with reps prior to booking. It was presented to me a a 'luxury' experience and 'well worth' the expensive price tag. Unfortunately that was not my experience. The room was NOT what was described to me (in terms of view). The room was missing things that I have gotten in 'non luxury' rooms. And trying to get things that were missing was difficult. The room was not ready when we got there even though the resort only reopened a few days before. There were often no towels in the pool area and asking staff for them was more of a hassle as they simply directed you to other pool areas (even when they had towels IN THEIR HANDS). The service at the restaurants were slow. (it literally took 15 minutes to get a tea bag). They advertised that there were an abundance of water sports in the beautiful water...but not one day were we able to do that. The water was too rough. And although the resort cannot control the weather, according to many locals I spoke to - this is common in December. So this should be disclosed when booking for this very expensive trip. When things were canceled (like a glass bottom boat tour for our teenagers) - there was nothing offered as a replacement. Very few activities for young teens. The 'game room' and water park and such things closed much earlier than other resorts we have attended. The one thing I like to do is the spa. Really disappointing. I could not get them on the phone to book. So I walked to check in area for help. They said they had spa menu...then did not...then they could not get through to them...then they offered to drive me over. Waited for golf cart for 15 minutes. Just decided to walk it. I finally get there and find out that spa is booked for next 3 days (and then I was leaving). Definitely not a luxury experience. We had some of the most fun doing things we had to book outside the resort (like water sports and island tours) since there was not enough to do at resort. Not really happy to have to pay alot of extra money when you are paying for 'all inclusive luxury experience'. Positives - yes - I have some. The grounds were BEAUTIFUL. We enjoyed the pool. And walking the different villas. We did like the food at 3 of the restaurants very much. The ocean was beautiful even though we could not really use it. The resort was clean.

by Emma-Relax786053 Cecil, Wisconsin

All inclusive DREAM

WOW. You can absolutely not go wrong with Beaches!! The food was incredible, the facilities immaculate, and the vacation unforgettable. Highlights: -Sesame Street Daycare made us so comfortable while watching our little one! He had a hard time leaving the caretakers everyday, and was so well cared for while there. - it’s hard to pick a favorite restaurant since they were all amazing, but Soy, Barefoot, and the brick oven pizza place were AWESOME. - the Pirate water park was SO MUCH FUN, especially to share with our son! Even for adults, the lazy river was a nice and relaxing activity. - the room was SO comfy and the staff incredibly accommodating. Notes: check out the spa and island route tours. Absolutely no complaints!

by isanyusernameleft Indianapolis, Indiana

Great place, but very expensive

Went with my partner's work group and had a mostly great time. We go to one or two all-inclusives a year, and this one different in several ways, both good and bad. The good outweighs the bad, but for the price you pay, Idk if we'd spend much that on our own. Everything is included, water sports, all the fine dining restaurants, bottle service, tips, travel to and from airport, etc. The downside is that there is no room service unless you have "butler service" (in my case we had room service due to a sick guest, and it was satisfactory, but not much of a selection). I'm not sure you could try or do everything included with your stay, unless you bulldozed through a list of activities. There are some 21 or 23 restaurants on the resort. (The sushi place was incredible. Get the unagi.) The room was very comfortable, but slightly outdated, and the TV was worthless. I'm glad I filled up the ipad with movies. The alarm charging station was the original apple charge port for example, and water leaked from the faucets, and the shower always dripped. They provided enough towels that we never had to ask for more. We could have stayed an entire week and not needed more towels. They did not restock alcohol in the fridge but provided plenty of water which was much appreciated. No tipping is allowed. At. All. This made me a little uneasy but I'm sure it's to prevent non-tippers from getting no service. My partner and I are very generous tippers in general but especially on vacation because we have worked in service and it can be very challenging. What we got to enjoy of the pools and beach were spectacular. Each village has it's own big pool. Ours had a swim up bar. They do so much for you here and we aren't used to that level of service. For example, you rarely touch your luggage once you get there. There is a departure lounge and they help make sure you make your flight, etc. Sharon, one of the managers, knew of our sick guest and made every arrangement to ensure our stay was pleasant. She sent gatorade to our room for our sicky and even brought us some pastries and tea. In an over-abundance of caution, they tested our sicky for covid and made us stay in our room for the final day of our trip so we missed the catamaran and island trip. We almost had to change our flight, but the test was negative, we got the results just in time and we were able to make our scheduled flight. If money is no concern to you, definitely go here, and go often. If I had FU money, I'd be here monthly.