Guest reviews Beaches Turks & Caicos Resort Villages & Spa

by dgreenlaw

DO NOT BOOK with Beaches/Sandals – They are worse than a Timeshare!

Had a nightmare experience with them. Booked a nice room in their Turks & Caicos property. It looked so nice on the many advertisements on TV and online. We like all inclusive vacations so thought we’d give it a try. They were very easy to book with—they gladly take your money, but then were a nightmare to deal with afterwards. With Covid, we expected travel disruptions. Government of Turks & Caicos suspended travel until the day before we were to arrive. I contacted Beaches many, many times before the trip and was assured every time, don’t worry, we will be open, the country is going to open as planned, your reservation is fine. THEY LIED!!!! Eight days before I was to arrive, I got a text from Beaches asking me to call them (they’d never texted me before). I called and they informed me that THEY had decided NOT to open the resort, so I would have to reschedule my trip or pick another Beaches location. I told them I didn’t want another location. They said I’d have to reschedule. I said, ok, let’s go next week. They said they weren’t going to be open and couldn’t tell me when they would be open. They told me I’d have to change my reservation to another location. I said no, I’d take a refund “in the form of the original payment” (as I’ve learned to do). They refused. I asked to speak to a manager, and they said no manager was available. I asked to speak to anyone with authority to address this and they told me they would have someone call me within 48 business hours. They never returned my call. They have gone silent. I have been on the phone for over 12 hours over many, many calls, and can’t get this addressed. I’ve sent letters, emails, and never get a response. I tried to stop payment via my credit card and Beaches lied to my card company indicating that I had cancelled. This is a terribly unethical company, that only thinks about taking your money, running adds to lure you in, and doesn’t care about the customer. I don’t know what to do next. They have taken several thousand dollars of my money and they weren’t able to provide the booking I made. There are so many good, reputable companies out there, I would NEVER BOOK WITH BEACHES/SANDALS. I have secured full refunds from 4 Hotels and many airlines associated with Covid-related travel cancellations. Beaches is the only one who won’t refund due to THEIR cancellation and frankly won’t return a call, an email, a letter or anything. WHY WOULD ANYONE EVERY DO BUSINESS WITH SUCH A DISHONEST COMPANY AS THIS! DO NOT BOOK – Beaches & Sandals IS A SCAM!

by nyctraveljunkies New York City, New York

Fun & relaxing family vacation - something for everyone!

This was our second stay to Beaches Turks and Caicos. We stayed in the Italian village, poolside walkout room both times. Sometimes family vacations feel like a lot of work between the effort to get there and then feeding everyone and keeping everyone happy with activities during the trip. If you want an easy, relaxing vacation that will make everyone happy, this is it. Why we’ll keep coming back: - The beach is beautiful - picture perfect turquoise water at the right temperature - and is 1-5 minute walk from your hotel room or the pool. It’s perfect when you have kids that want to do both throughout the day. - Sesame Street shows each night. Our toddler was completely captivated by the nightly shows and meeting her favorite characters afterward - Easy to give older kids independence throughout the day. They can hang out in the pool or at the water slide park or in arcade, they can go to the pizza parlor or the ice cream shop, etc. - Family meals are easy because there is something for everyone given the number of restaurants, buffet and take out options. - Kids club is included and they take kids of all ages. Most resort kids clubs have a minimum age of 3-5. We only used the kids club for a few hours but it was a great solution for our 21 month old so we could do SNUBA. The kids club has a full day of activities with lots of Sesame Street character visits. - Playground on site! If you have a toddler, you know how valuable this is! - Room is comfortable and lots of options at various price points. - Large swimming pools with shallow areas for young kids. - Full size crib provided in your room not just a pack & play. - Neptunes (adults) and Kimonos (hibachi cuisine) are the best restaurants. - We all enjoyed the evening chocolate buffet. Room for improvement: - The Italian pool gets very crowded and it’s tough to get chairs, even if you wake up at 7am. - The quality of the cuisine and wait times for food could be improved. The quality is about what you expect for an all-inclusive, but they could learn a lot from how Grand Velas does all-inclusive food. The wait times were excessive at times for receiving food after ordering. Granted, it was a holiday weekend, but the hotel should staff accordingly during breakfast hours, etc. - Getting specific information on the resort in advance can be difficult. It took multiple calls and a lot of searching reviews to get the information I needed on the kids club drop off process. **Camp Sesame Kids Club: We had an 8:45am SNUBA appointment. We signed up our daughter the day before for Camp Sesame kids club. We were able to request an early drop off (8am) so we could make our diving appointment. They will provide you a brochure with the day’s activities and what to bring depending on your child’s age.

by carongoodall West Kelowna, Canada

Accommodating and friendly customer service

I've had so much experience talking with customer service. I haven't had my trip to beaches yet, but i'm a long time standing Sandals customer and not once have i had any negative aspects of a trip. I call customer servie A LOT, as i'm indecisive about which resort to go to, and not once have i ever felt like a burden. They are so friendly and "no problem we are here to help you choose the right vacation", attitude. I did not travel in september as indicated, however, i wanted to give my two cents on my wonderful experiences as a long standing customer.

by lightningstrikes01 Tolono, Illinois

Transferring sandals reservation to Beaches was really EASY!

My husband and I had a Sandals Grenada vacation scheduled for December of this year, but we are unable to travel outside of the country this year due to our jobs and COVID. We also had to cancel our family vacation this year, so we decided to splurge and transfer our Grenada vacation to Beaches Turks and Caicos. I spoke with a lovely person named Jada who worked with me for over an hour to make sure everything was just right. She was patient and kind and everything was "no problem." It saddens me to hear that others have had such a difficult time, and I truly hope that Beaches will do the right thing by hundreds of people who have lost money. My experience, however, was flawless. I will be sure to post a review of the actual resort upon our return in June :)

by BrianD2034

STAY AWAY, REFUSED TO CREDIT CHARGES AFTER RESORT CLOSED

Not much else to say. They closed the resort, they cancelled our trip, and they refused to credit our charges. Their policies clearly state that if we cancel the trip there is no refund, but WE DID NOT CANCEL. They cancelled. Their customer service was so rude, they literally don't care and said there is nothing we can do. Stay away from ALL beaches. Do not trust this company with your money, your time, your family.