Guest reviews Fairmont Tremblant

by happytravel07

Fairmont Tremblant - Excellent

When we were planning our holiday we decided to stay at the Fairmont. This was a very wise decision. It was our first time in Mont Tremblant and we couldn't choose a better place. We stayed six nights. From the moment we arrived it felt like a special hotel, with a warm, courteous and friendly greeting. A quick check-in and off to our room and we were enjoying the fabulous view. The room was lovely, maintained to a very high standard by very professional staff. It was the same at the pool, at reception, at the cafe, the concierges and the valets. All a credit to the hotel. The atmosphere in the hotel was lovely, with just the right balance between friendly and professional. If you're not sure where to book- this is the hotel I'd recommend. Thank you for a great vacation!

by DragonladyBC Toronto, Canada

Badly needs Updating!

We stayed at this hotel due to it’s location but also because of the high standards that are consistent with Fairmont properties. We have stayed in Fairmont hotels around the world and never been disappointed; however our King room at Fairmont Tremblant was old and dingy- with the old bathtub and fixtures in a small bathroom and carpets that need replacing. At a price of $600-800 for 2 nights (2 for 1 special promo) this hotel is overpriced- no breakfast or anything included either. The staff were friendly and efficient and the outdoor pools were a benefit. We will stay elsewhere next time.

by AndrewB0550

Will Never Return....

Booked this hotel for a summer getaway with the Family during Covid. Arrived on August 2nd. Booked through the Buy one night get one free promo, which is a total hoax. Paid $600 night for the room, to get the 2nd night free. 2 days before my arrival they are offering rooms at $300 night, so the promo is a total lie. When we arrive, I walk over to the Concierge to see about booking the pool. She is with anothher customer, I am next in line. The other person leaves, and then she walks right by me and family, doesnt say a word, and goes into the back ofice - leaves us standing there for 10 minutes - unbelievably rude . We then go to the room - no view whatsoever - looking at the parking lot for $600 night. I call downstairs and ask for a room with a nicer view - person at front desk is rude and tells me that this is what I booked, and there are no other rooms. Sorry, but I didnt book or was advised I was getting an accesible room - almost destroyed my back on the low towel holder on the bathroom door. You should always advise your customers in advance if there are only accessible rooms available. On top of it, half the hotel is empty. Then I ask to speak to a manager. She calls me back 10 minutes later - I think her name was mary-ann or kathy-ann - unfortunately i cant remember. She tells me she will see about moving us if she can, and will call us back either way. A day later, never received the call. We then go for a walk as a family to the pedestrian village. I ask for an umbrella as it is raining, and what do you know - they are all out of umbrellas. Several at the front door lobby, but sorry, those are for the valet guys who all have raingear. For dinner that evening, we decide to go the AX bar. After sitting at a table for over 10 minutes with my wife and daughter, I have to go to the bar to ask for service. They were too busy chatting up the folks sitting at the bar to notice us. My many stays over the years for business to montreal to the queen elizabeth, my stay at the Fairmont Mayaoka in mexico, and my stays at the royal york were all great. Unfortuntely Fairmont needs to spend more time at this property, as it is definitely not up to Fairmont standards. Leaving tomorrow and will never return or recommend.

by lyb1 Concord, Canada

Terrible stay

Most of the staff and I say MOST not all very nice. But just one or two can ruin your whole stay here. For the amount of money you pay for this hotel per night is ridiculous for the shape this hotel is in. I was lucky to get the two for one special every night and even at that it was not worth it. First of all the rooms are in bad shape. They are old and out dated and need tons of work. I was shocked that a fairmont property would look the way it does. This fairmont is definitely not up to the fairmont standards I expect. Travelling through COVID I feel was a big mistake for ME. It is not enjoyable at all. At this hotel they will only allow you to go to the pool for two hours a day and you have to book those times when you get here. The lady at the front desk messed up our reservations so when we arrived at the pool we had missed our reservation at it was at an earlier time slot than what she told us. They would do nothing about it non fact the supervisor at the pool was extremely rude to us and would not do anything. Neither would the front desk. We came here to relax and be by a pool so when we got here and we were told we could only go two hours a day and then to have not been able to go for one day ruined everything for us. Also there are no restaurants here or none that were open. I don’t understand why. Everywhere else was open. If you needed service for your room we had to wait 30 min just for someone to answer the phone. So most of the time we got no service. We specifically asked that no one should enter our room to clean it but that didn’t listen to that either as our room was cleaned on the second to last day of our trip. I would never come back to this hotel unless they give it a huge renovation. It is very old and tired. And apparently do not follow instructions either. Sorry fairmont you do not get my vote this time !!!!!

by SteveS1232013 Ohio

Ideal location for family ski trip

We chose the Fairmont due to its location and proximity to the trails and lifts. Every staff member, from the front desk staff and barista to the ski valets and car valets, was friendly and accommodating, and ensured that our needs were met. Our room was comfortable, and the pools and hot tubs were impressive. We would highly recommend the Fairmont.