Guest reviews Fairmont Le Manoir Richelieu

by Bailey6195 Quebec City, Canada

Wonderful Place, However...

Stayed 2 nights, mostly all the staff were very pleasant, nice views, grounds are beautiful, relaxing. Rooms are a little dated, I would suggest a room with a view of the St-Lawrence seaway. Our supper in the main dining room was a little disappointing, for the first course the price on the menu for the entree was like $23 which 3 of us ordered, then the waiter told us there would be a surcharge of $7.00 each for it (an entree)... why not put price of the day or no price? The main courses were just ok, one of the wine glasses had lipstick residue on it, waiter promptly changed it. Brunch was very good. At lunch we were served very cute mini ketchup and mayo jars with a past due date right on the cover of all of the mayo jars, we asked for new ones and waiter came back with snack bar tiny envelopes of mayo, then my friend flipped the folded crease and it was even more past date!!! We decided on another location for our supper on Saturday night and we were not disappointed, we had an amazing meal. The most disappointing was when I arrived at the spa for my relaxation massage at 3:00pm, I was told they did not have a reservation in my name! Sad when you are anticipating this luxury. I had booked online, called back to give them my credit card info and was told everything was good. Seeing my disappointment they offered me an exfoliation at a later time. When I came back the receptionist said she found my file, filed away instead of booked. These may be details but for a five star luxury resort, I am mentioning them so they may be looked into and corrected. I sent an email directly to their site mentioning these mishaps and never even got the courtesy of a response. My hats off to Jinny at the Spa she is great and the singer/ guitarist who did a great job of entertaining us on both nights. We still had a nice time. I still would recommend it, only hoping your experience will be better.

by ronunrau

Opulence on the St Lawrence

Our room was large and comfortable, with a nice writing desk and mini-fridge. The pool was large and refreshing, especially after a stint in the steam sauna. The grounds are large and close to the river, although it snowed while we there so we couldn't go for a walk. That was OK, because the restaurants are awesome and have a great view. There was an underground path to the casino next door, which was lots of fun. We can't wait to go back during the summer so we can explore some more!

by Tracy H Boston, Massachusetts

Amazing vacation at a beautiful resort

We had an amazing 4-night stay here after being in Quebec. Loved speaking French everywhere and all of the amenities (heated pools, snowshoeing trails, ice skating, ice fishing, spa, etc) and enjoyed the food. Incredible views and multiple places to enjoy a fire both inside and out. Recommend the manor tour (thanks Rémy!) and that you ask for an overview of all recreational options, as no one provides one without asking, which made us laugh quite a few times! Really enjoyed ice fishing with Xavier. We loved meeting the 4 beautiful Percheron horses in the stables, but were quite disappointed to see how they’ve been cared for. They’re kept in these stalls that they can barely turn around in and their pen barely allows them to do three Gallup’s. They only leave the stall or tiny pen to work pulling the carriages. The horses all have marks on their skin from the bridles not being padded and look like they haven’t been brushed or washed in weeks. We loved the experience here but were quite disappointed that a five star resort would keep their horses like this, especially when the resort has so much land and seems to be profitable. The other aspect we disliked was the lack of quick/inexpensive food options. Basically if you didn’t want to eat a huge $25+ meal, you had to leave the hotel or not eat. (We did discover the casino restaurant to be more reasonably priced). Loved the gala we paid extra to attend on NYE! We can’t wait to come back here, maybe in the summertime next time. I do hope to see the horses looking much happier and better cared for next time we visit.

by Mary P Boston, Massachusetts

Best Hotel Ever

We’re from Boston and I grew up in Michigan, and had never even heard of this hotel. How is that even possible????? It’s the best hotel we’ve ever stayed in, and we’ve stayed in many of the great historic hotels in the U.S.—The Hotel Del Coronado, The Drake, The Mission Inn, The Mt. Washington, the Grand Hotel on Mackinac Island. And this hotel has the best of all of them and more. I am stunned that Americans don’t know what a fabulous destination this is (I know, we’re provincial idiots, it’s true). But seriously—this is by far the best hotel ever. A cozy lobby with lots of comfortable furniture, a fireplace, three water view dining rooms with delicious food, two ice rinks, snowmobiling, indoor and outdoor year round pools, and THE most beautiful elevated view of the St. Lawrence. We came here from Quebec City and this view blows the Frontenac’s view away. Also, as is true in Quebec generally, all the staff are so kind and courteous about speaking English if you don’t speak French, which is honestly just so nice and something I really, really appreciate, since Americans are almost never taught more than a cursory class in one language, if that. What a wonderful place this is!

by kates70 Toronto, Ontario

Stunning grounds

Stayed in September of 2018. The rooms are in need of a bit of an update, but overall it was a lovely weekend. Upscale dining at Le Charlevoix restaurant was memorable for sure. The golf course attendant was extremely kind to allow us access to a golf cart for about 30 mins to take photos.