What to expect
- Sleep Quality
Last 5 reviews
Excellent COVID getaway!
My husband and I had an excellent stay at the Frontenac, we had never visited Quebec City before and it was such a great, central spot to explore the old town. Service was excellent from start to finish, they greet you warmly as you enter the hotel and take your temperature. Masks are mandatory indoors and its clear everyone takes that very seriously. Christine checked us in and she was so helpful and knowledgeable. I'm sure she checked in 100 people in that day but she was still so happy to greet us and get us set up. The rooms were very clean, the bed was comfortable and our view was out of this world! Rodolfo (who also works the front desk) had great recommendations for our visit to the Island of Orleans. All of our experiences eating at Le Sam and Bar 1608 were excellent as well. It was so nice to be able to getaway and feel safe everywhere we went. It was such a wonderful visit and I have no doubt we'll be back again!
Weekend at the Chateau
Lovely hotel, great location, however staying Fairmont Gold was disappointing having been served a cold breakfast 2 days in a row and very average canapés in the afternoon. So busy Sunday morning we couldn’t sit down so returned an hour later. Our Room was right in front of the elevators and hearing the squeal of the elevator and guests entering/exiting woke us up a couple of times.
Given that our Mediterranean Cruise in October was cancelled due to COVID, my wife and I thought a 3 night , 2 day stay at the Chateau Frontenac just might give us a nice option. Everything has been great. We chose the Gold Option to treat ourselves a little. Laura our Concierge helped us by arranging a better room. We had thought we had booked a Riverview Room , but was actually a Gold Signature King. While out exploring she called to say she had changed us to a Riverview Room. Fantastic. This was something we had not demanded or expected and really solidifies a reason to return for this type of Service Excellence. We discovered that choosing the Gold Option provided us with many convenient and enjoyable things. Included Continental Style breakfast with some hot foods on request. Your own lounge to come to throughout the day for foods or beverages. In fact yesterday we came back just planning on a glass of wine, but were offered and canapés, appetizers, which became our dinner. A highlight was going to 2 wines tastings by the Resident Sommelier/ Beverage Manager (sorry I forgot his name). He gave us a unique way to experience wines. So informative. The Hotel also provides a daily 2 hour walking tour of the Old Town. A must do.The Hotel is ideally located and easy to access sights and establishments especially in the Old Town. Having visited here in High School and NOT remembering a thing, this was a wonderful visit. The weather was a bit cool but sunny, so no complaints. We visited several restaurants and boy,very friendly and when we tried to use our limited French, it was appreciated. Definitely visiting Quebec City and will be staying at the Chateau Frontenac again.
With COVID having written off any plans to travel outside of Canada this summer we decided instead to visit one of our favourite Canadian cities...Quebec City. Any visit to Québec City isn’t complete without a stay at the jewel that is Le Chateau Frontenac. Having stayed here numerous times over the past two decades we remember well our previous stays fondly but with Covid restrictions we were a bit worried how the hotel and staff would pull things off. From booking to arranging dinner reservations through the concierge to our arrival and contactless checkin we were very pleasantly surprised. All the staff was very welcoming, they explained fully the procedures to be followed(temperature checks at least once a day, hand sanitizing stations well distributed around the hotels public areas to ensure ample opportunities to disinfect after arrival in the lobby and any interaction with gift shops and bar/dining areas. Seating for dining was well spaced out with plexiglass barriers in abundance. Wait staff were always masked and were able to strike a good balance between level of service without lingering unnecessarily. Everyone was pleasant and greeted us. From the lobby right up to cleaning staff. We had some purchases that needed refrigeration during our stay and Pierre was quick to offer the uses of the refrigerator/freezer in the lobby behind the concise desk to ensure our items did not spoil. Many thanks to all the staff, you have always excelled in our previous stays and you really proved what a first class organization you truly are. Highly recommend staying at Le Chateau Frontenac when in Quebec City. You will not regret it! Excellente et merci!
Such an icon in Quebec City! It is in an amazing location with the ferry right there and you can stroll comfortably around and browse shops and restaurants nearby. The food is incredible and we had such amazing servers like Michael and Annick. The rooms are nice and I had the river view which was awesome!
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