What to expect
- Sleep Quality
Last 5 reviews
Very dirty and worn down..
Bell service is fine, also front desk no problems..it’s when you arrive in the room. Carpet very dirty and old. Our bathroom door had a big gap and was very damage at the bottom. The rooms are really worn down. They need to do something with this property. I would not consider stating here again.
Terrible customer service
The hotel looks dated and has no charm in any of the commin areas. The woman who checked us in was beyond rude. The only good thing I can say about this place is the location, it was a 5 minute walk to the old quarter. Will never come back to this hotel.
Poor Customer Service
Unfortunately we had a misunderstanding with our reservation and the front desk employee named Annie had a horrible attitude. She was defiant and confrontational and did not help us find a solution. To make matters worse, at the end of a long day, our room had not been cleaned nor were the beds made! We stay at Marriott Hotels around the world and have never experienced this kind of attitude from a Marriott employee. Quite the contrary! As much as we have loved Quebec, we will not be staying here at the Delta Hotel by Marriott ever again.
Close to the old town......without the noise!
The hotel is located in the sector of Quebec City housed by the Provincial Government so the area is quite clean and safe. Venture down hill behind the hotel to Rue Saint-Jean a pedestrian street and you find yourself in the old city very quickly. Unfortunately for us, our stay ran in the middle of labour action by unionized staff which resulted in the restaurant being closed. We ended up going next door to the Hilton for breakfast. The room itself was a typical Delta hotel furnished room, clean and comfortable. Water, extra towels, coffee, and other amenities were available at the front desk. One minor negative feature about this hotel is that the reception is on the 3rd floor of the property (not unique), and a separate elevator is required to go to the rooms. The rooms elevator does not go to the main level so one has to transit to the other or use the escalator.
Modern Hotel with Friendly Staff
We stayed here for 3 nights. Front desk agent, Ariana, was most helpful. As the room we were assigned did not have a separate bedroom, she graciously upgraded up to an executive suite, which did. It was amazing! The suite had two floors and access to the bedroom level was by a spiral staircase! We felt like royalty! All of the hotel staff, from bellman to restaurant servers, were very efficient and friendly. Location of the hotel was within a leisurely walk or short cab ride to the bustling Old Quebec core. You must stay here.
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