Guest reviews Fairmont The Queen Elizabeth

by 717dbr Canada

Definitely not "Fairmont" service

I was extremely dissapointed in my stay. My travel partner and I were travelling to Montreal for our graduate school graduation celebration. We stayed at the Fairmont because we always stay at the Fairmont. First of all, we had to pay a big fee to upgrade our room from 250 square feet to 400 square feet, even though the hotel seemed empty). When we got to our new room it was not cleaned. There was dirt all over the floor, the surfaces in the room were not wiped down, and the door handles/sink in the bathroom were not cleaned and had toothpaste on them. We texted the front desk to let them know and all they said was "sorry, what time do you want housekeeping to come tomorrow?" Our thermostat in our room also didn't work. It would go from cold to hot and back to cold every 30 minutes. Apparently, there was no room service. We booked this hotel with the intention there would be room service as we ALWAYS splurge on room service. We called and called the room service line, and no one answered. Then, we went to the Rosely's hotel restaurant to see if we could order there and bring it up to our room. They looked at us and flat out, rudely said "NO. Room service is closed." We weren't offered anything else. We ordered a drink at the bar and paid for it AT THE BAR, and the charge is now on our receipt and we were double-charged the drink to the room. Again, we were celebrating and typically when we stay at the Fairmont if it's for a special occasion we are left a little note or chocolates, etc., in our room. We were surprised that the hotel knew we were celebrating and they did nothing to make it special. It was a bad experience at the hotel and we will not be back and we will no longer recommend it as a place to stay in Montreal. It's unfortunate because we travel to Montreal a lot for conferences.

by brianngo91 Toronto, Canada

Wonderful Stay Thanksgiving Weekend

We recently completed a 3 night stay at the Fairmont Queen Elizabeth Hotel during Thanksgiving long weekend. Upon arrival at the hotel, we were notified that valet parking was completely full and would have to self-park; understandably so as it was quite busy and a long weekend. Fortunately, we managed to find free street parking in front of the hotel that night and was able to utilize valet parking the following day. At check-in, we were upgraded to a lovely Junior Suite on the 13th floor. The room was quite cozy and comfortable, though the TV locations were a bit questionable. The pool was very well maintained and clean. There were limitations on the number of guests allowed in the pool at a time due to COVID. However, it was empty when we went around 5pm. We had excellent service throughout our stay and would highly recommend anyone visiting Montreal to spend a night here.

by waterskiguy Toronto, Canada

Good to be back

After an over 2 year absence from visiting Montreal and the Fairmont. I had not visited since the completion of the renovation. It is spectacular. Beautiful, well designed lobby, with friendly check in and services. While several facilities understandibly were closed due to covid and business levels, there was always services available. We were upgraded to a beautiful bedroom suite, fresh modern decor with plenty of space. We spent alot of time at Roselys resto- bar in the hotel. It is a beautiful ooen spavlce that transports you to the feeling of a bar in Paris. Outstanding cocktails, food and service. The charcuterie board is a must try. The Fairmont is walking distance to old Town and located above the trains and in the heart of the business and shopping district. It was great to be back in Montreal and the beautiful Fairmont.

by 328warunak

Excellent as always

Excellent as always. Courteous and flexible staff. Went the extra mile to surprise us with a cake for our anniversary. Very thoughtful. Conveniently located. Valet parking was convenient (and make sense).

by MandDplus2 Toronto, Canada

Beautiful Renovated Grand Old Hotel

We tried to get to Montreal and stay here a few times this past year. Stayed with infants kids many years ago! Made it here in August for 3 nights en route home from PEI. Got an amazing deal through our Visa Infinite card. Upgraded to a junior suite and though a sofa bed for kids, it was new one so it was actually comfortable! And bonus was a second powder room off entry. Breakfast was included for 2 and my husband an I enjoyed this time in the morning lingering with coffee and a newspaper (buy them in train station!). Lovely restaurant Rosely's and excellent food. Servers very attentive and basically tell you to order whatever you want! We didn't overeat but appreciated that we weren't nickeled and dimed like some hotels that include breakfast. Enjoyed drinks there one night too. Amazing location in the heart of Montreal. Hotel is attached to train station which we didn't use but handy and lots of food outlets. Old Montreal only 30 minutes away so an easy walk. Staff were excellent and the hotel was spotless. Love Fairmont hotels and the QE is one of the best! We will return! Thanks!