What to expect
- Sleep Quality
Last 5 reviews
Our stay was Excellent
We visited this hotel in the middle of March (right at the beginning of the covid-19 outbreak in Canada). Upon arrival we were surprised with an unexpected room upgrade, maybe because they weren't as booked as normal but this was greatly appreciated. The staff were extremely helpful throughout our stay. Even after the hotel had to reduce their staff and close all amenities due to the coronavirus outbreak, we were contacted on our room phone everyday to check we were OK and had everything we needed. They offered fantastic room service and were constantly cleaning all surfaces and doors throughout the hotel lobby and reception. They also waivered the calls we had to make on our room phone to order food from other locations. They made us feel extremely safe and welcome with all the madness going on. Although the trip wasn't exactly what we had planned, we couldn't have asked for any more and would love to revisit this hotel soon.
Amazing Overnight Stay
Fairmont Royal York will hold a special place in our hearts because this is where my fiancé proposed. Once the reservation was made my fiancé called them to let them know about the proposal. They helped to make the day incredibly memorable. The room itself was gorgeous with modern amenities, a large sitting room, a wet bar and a well appointed bathroom with a huge walk in shower. They had sparkling water (we don't drink), chocolate covered strawberries and a personal note from the manager delivered to our room and when we left to enjoy the pool and hot tub we returned to the room beautifully decorated with rose pedals all over the room. It was truly something that we'll remember forever and have decided that we will come back each year to celebrate. Anyone considering Fairmont Royal York for a special occasion or just a weekend getaway won't be disappointed!!
Recently I had the distinct opportunity to stay at the Royal York. The service was above and beyond my expectations. Staff members were cordial and helpful. Service was exemplary, right from check in through to Porter Service out. The room was absolute perfection, and offered support in my every need as a disabled person. What a wonderful surprise for a challenged traveler such as myself. Thank you for your high standards, Friends at the Royal York. I will surely look forward to coming again!
From the moment we stepped in the door, we received top notch service. Every person that we met greeted us, asked if they could help us in any way and were extremely polite. What a beautiful spot. Everything was spotless, elegant and comfortable.
Out of this world service
I and my wife, Dana, once again stayed here at the Fairmont Royal York Hotel for the night and once again, the service was out of this world excellent!! Kavin served us again at the Royal service desk and again, he was spectacular!! He treated us like family again and made our arrival amazing. Later in the day yesterday, March 15th, 2020, I had messaged Kavin through the Royal service messaging number, letting him know that we were here to celebrate our belated Valentine's Day and I wanted to surprise Dana with some chocolate covered strawberries, when Elizabeth replied and was so amazingly accommodating, that she even sent us up a personalized written letter by hee with the strawberries, welcoming us to the hotel, since she didn't know we have stayed here a bunch of times. The gesture was so warming and so thoughtful, that it out a smile on both our faces. They both should get rewarded for this. And again, we'll definitely be back. Shawn
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