What to expect
- Sleep Quality
Last 5 reviews
A Canadian Classic
This was my first experience staying at a Fairmont hotel and I am a new fan! First impressions say everything. I was warmly greeted by the doorman who took care of my luggage and directed me into the hotel. WOW! The hotel is decorated in an art deco style and I felt like I was in a 1920s movie. These days hotels can be generic, sterile, and unimaginative. The Royal York is unique, warm and elegant. Check-in was efficient, and struck the right balance of professionalism and friendliness. The room was spacious, beautiful and immaculately clean. Again, this was not your average hotel room. The decor was unique in an art deco style. I felt like I was in a NYC Park Avenue apartment. I appreciated the tea pot and beautiful tea cups. The bed was comfortable and linens were luxurious. The bathroom was amazing with a separate w.c. and large shower. The tub was the largest I’ve ever enjoyed in a hotel. It’s hard for a hotel to surprise you with amenities, but the Royal York did that with their “SkinJay” aromatherapy system for the shower. They provide you with different pod essences that attach to the shower and you can enjoy a unique experience depending on your mood (relax, revive, etc). I ordered room service twice and it was delicious and arrived quickly. The staff taking the order always said, "It's X o'clock now, your meal will arrive by X o'clock". Every contact with staff was flawless and they always expressed their appreciation for my patronage during these difficult times. I will definitely return to The Royal York. Congratulation to staff and management for a unique, wonderful and memorable experience.
Checked in for a night at the RYH to celebrate a milestone with my loved one. The lobby is elegantly decorated, it’s a shame the times we’re living because I didn’t see one soul in sight (besides the lobby screening security). Checked in with Jason in the Gold Lounge who was beyond amazing. He was friendly and courteous, and took a personal interest on the purpose of our visit. He made us feel very special. Thank you Jason! The room was absolutely stunning, and the bed OMG was one of the most comfortable ever. In combination with the pillows and duvet, as soon as you crawl into the bed it’s lights out from there. Thank you to the room service team all orders were delicious, presented beautifully, and delivered quickly. Overall the evening was beyond my expectations and definitely will return.
A Toronto Icon
My boyfriend, my cat and I were lucky enough to visit the Fairmont Royal York for NYE. I live in Montreal but I was in town to visit my partner who’s based in Toronto. We decided to do a staycation at our favourite hotel for the Holidays. We booked the Gold King Suite on the Gold Floor (upgraded floors of the hotel). We, once again, felt like home and were more than impressed with the service and attention we received, especially during the situation of the pandemic. The private check-in was flawless (and actually pleasant!). Shout out to Jason from the Gold Floor for his friendly interactions, on-top-of-things attitude and constant attention to detail. 🏆 The Gold King Suite felt like a luxury residential appartement. We got a corner unit which features windows all around. The finishes, lighting and decor of this room makes it 100% worth the upgrade. The separate living room with a Chromecast-equipped TV made it easy for Netflix binging, and the furnitures and linens were up to the standard to the most luxurious International hotels. We especially loved the marble covered double-sink bathroom and the small yet glamorous bar. The suite offered a dramatic view on the CN Tower, a nice touch to watch the NYE CN Tower light show. The in-room dining was quick and delightful. The menu was updated since out last Summer staycation. We found the selection more approachable and exciting. We especially the Roasted Sprouts, we ordered them three times. 😂 The Club Sandwich was surprisingly memorable. Although the current situation doesn’t allows for the famous Gold Lounge lavish buffet, we appreciated the revisited complementary Chef’s Plate served at our door at ~5:30pm, a conservative yet fun appetizer plate perfect for the apéro. Wine and spirit were available to purchase (additionally to the standard in-room mini bar). Thank you for another fabulous stay, especially during those tough times. Fairmont Royal York will be forever our home away from home. We just wish we would live there.
Remember when Royal York was considered Luxury?
Well, it certainly isn’t now. Just a few weeks has shown the decline in this once-great hotel. Look how much money they’re saving! The services and in-room dining have taken a dive. Get a hamburger for the same price as a steak anywhere else. At least the service has suffered (that isn’t a typo)
Covid Christmas Staycation
My sister and I stayed at the Fairmont Royal York for Christmas this year because we couldn’t fly home due to Covid restrictions. The main entrance at the front of the building has quite a few stairs so we followed the sign saying to go around to the side entrance for an accessible way to get in. However once we reached the side entrance, there was a sign saying this entrance was closed. So we had to go back round to the front and ask a member of staff to come open the accessible entrance for us. Once inside, it is a very accessible building with ramps up to the reception desk. All the amenities and restaurants/bars were closed, but room service was still available. They had a delicious three course Christmas menu which we both ordered. The only problem was with the dessert which came with ice cream, and since all the dishes come at the same time, the ice cream was completely melted by the time I got to it. Overall the stay was fabulous and I would definitely stay there again or recommend to anyone visiting Toronto and looking to stay downtown. It is just across the road from Union Station and within walking distance from all the downtown attractions. I also liked that you could connect your own Netflix/Prime Video/Disney Plus account to the in-room TV.
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