Guest reviews Ritz-Carlton Toronto

by Sany2105

The best, as always

The Ritz Carlton is the best hotel we stayed in. The service and everything is exceptional. They have the best bathrooms and tubs. Ritz really pays attention to the smallest details. As a picky traveler, I would always stay there without hesitation.

by LiveAwesome Toronto, Canada

Absolutely 5 Stars Across the board!

Normally I wait until after my full stay to write a review but at the half way mark I just had to do it. Truly everything you would expect from the Ritz! The staff are so warm and welcoming, big shout out to Johnny at the front door and Broyanna (sp?) and Mike at the front desk. We felt not only taken care of but truly safe during our stay here. The food is amazing, the suite with a CN tower view..exquisite; but the staff..they make this place what it is. They made us and our dog feel at home from the moment we checked in and every minute after that. Thank you to all the staff at the Ritz for a truly memorable way to end 2020 and ring in 2021!!!

by Mzachariah Toronto, Canada

Perfect for a staycation during Covid!

This hotel stay was perfect in every way. I felt so well taken care of at every turn, and especially safe, during the Covid-19 pandemic. Everything was clean, everyone was wearing masks and making sure distance was kept. Ive truly never felt so special at a hotel. The bed was so comfortable, the bathtub deep and perfect for a long soak, and the view was breathtaking. Thank you to everyone that I interacted with at the hotel, and at the hotel spa. You all made my short staycation feel like a week away. I left re- charged and ready to get back to real life. If you need a staycation, this is the place!

by Wintson1

Not up to expectations

We had a brief stay and chose this hotel with high expectations for infection control practices. We had a housekeeper in our room while we were present who chose to wear a mask down around their neck - no face or nose covering. There were guests in the lobby not wearing masks and staff walking by without a word of caution. My family expected more from a hotel like this in terms of infection control and were extremely disappointed in how this hotel is respecting public health. Stay clear if you expect more. We ordered room service to avoid going out with our kids and the food quality was terrible. They didn't have all options available. They forgot items and didn't get the order straight increasing more needless contact with staff. My vehicle was also damaged by the valet service. Needless to say, this was one of our most disappointing stays. I am MOST concerned about their total lack of regard for public health.

by flightclubny New York City, New York

Great Toronto Hotel

This Ritz Carlton is one of the newer ones and is modernly elegant. The room was spacious but the Club lounge is everything. We have traveled to many hotels and my friends seem to remember this one. It’s also good walking distance from the sights. There is a business focused feel to the hotel, which is fine.