Guest reviews Ritz-Carlton Toronto

by Yoli1999

Best hotel ever!

The staff, the service, the food, and everything else was AWESOME! I plan on only staying at the Ritz's going forward. Make sure you do the club lounge level it's totally worth the money! The staff make you feel like family and even tho it's a high class establishment you don't have to be rich to enjoy it or feel comfortable.

by RobP585 Toronto, Canada

A suite in our time of need!

We had a water main break on our street and had to find somewhere to stay when they had to shut down the water to our house. Called my Bonvoy ambassador and was connected to the Ritz. They reserved a corner suite with connecting rooms for the kids. 2 hours later the family was having room service and relaxing. Rooms were really nice. The kids couldn’t believe the remote controlled toilet seat in our room. To be honest we were surprised as well :) Staff were all super nice and made it an enjoyable stay. Pool area is amazing. They have jets in the pool to give you the hot tub feel in the actual pool. We had room service for all the meals and the food is really good. It’s not cheap but at least it’s good. Kids chicken fingers was 22 before tax, delivery and tip. So not cheap. All in all a good stay. Only negative was having to wait about 45 minutes to get our car. Recommend it!

by 317vineetb

Awesome

The Ritz is the the Ritz, fantastic service , meticulous care. Just a great overall experience. Fantastic location. They provided us with complimentary breakfast for 2 days which was a total surprise.

by thegymlad St. Catharines, Canada

If I could give them 6 stars I would

I just checked out of the hotel today. Everything about this property was superb. I called ahead of time to inform them that we’ll be spending my anniversary with them. They told me they’d give me some strawberries and 🍫 as amenities. Ok, I arrived at the desk, letting them know it’s our anniversary. The front desk girl wished us happy anniversary but never said a word about those amenities, sneaky sneaky. It came to my mind that they had probably forgotten about it which was still okay. I never had very high expectations with the hotels from Marriott anyway. I spotted the chocolate covered strawberries immediately as I entered the room. There’s also a happy anniversary card signed by one of the managers. That’s a nice gesture! The bed was extremely comfortable. I’d trade my bed for it if I could. The breakfast and the gym were excellenté. 10/10 recommended.

by besca001 Harrisonburg, Virginia

Afternoon Tea Experience at Ritz-Carlton, Toronto

I have had the chance to stay at the Ritz-Carlton, Toronto four years ago and unfortunately missed the opportunity to do afternoon tea in this location. When we recently returned, I decided to make it happen to celebrate my partner's 43rd birthday. Upon arriving at the hotel, we were not sure where to go for our afternoon tea experience. I decided to ask one of the waiters in a bar area, upon entering the hotel in the left hand side, and found out that it is in this location that they have it. A few small tables in what it may appear like a sports bar, afternoon tea is done within this hotel. Our server was more than attentive throughout the entire time, even though he was also busy taking care of other orders from the restaurant's bar. The sandwiches, scones, and desserts are worth experiencing and come at a reasonable price. For each person, it came to 36 CAD without champagne. I would say that it was worth having the experience at this Ritz-Carlton, but would like to make a few suggestion for future guests. If it is possible, there should be a way to easily identify or promote this experience within this place, so guests can properly idenfity the location. In the near future, it would be great if a different ambiance could be considered for afternoon/high tea, since it might be too informal having it in a bar area with tvs around it. Other than such facts, the quality of service, items, and experience exist and it is worth considering it.