Guest reviews Ritz-Carlton Toronto

by ViAdventures Vancouver, Canada

Kudos to Housekeeping

After an amazing visit at the Montreal Ritz we decided to continue with brand in Toronto but found this property did not compare in its room features or service. Our visit started off negatively as we found the reception staff very unfriendly and unwelcoming. Throughout our stay we found the lobby staff to be quite snobby. Our stay did turn around thanks to its exceptional housekeeping team. Our room was always immaculate and the attention was given to the smallest details. Our housekeeping attendant Jaiya was absolutely wonderful and greeted us warmly in the hallway if she saw us. The location is very central and the room itself is spacious and comfortable. However I wouldn’t stay here again as alternative luxury hotels can offer this along with more friendly guest services.

by Dain K Washington DC, District of Columbia

Best Place to Stay in Toronto!

The Ritz Toronto is a great place to stay in the perfect location. Upon arrival, we valet parked the car and check in was quick and easy. We had a lakeview room, which was great as we saw both the CN Tower and the water. Rooms were recently renovated with very nice finishes. The bathroom was spacious and nicely done as well. Service at the hotel was fantastic! We travelled with our two young ones and they brought up milk and warm cookies, stuff animals and drawing books for them. Didn't even ask for it, but they graciously offered. Indoor pool was nice and spent a couple hours there one afternoon. The area isn't that big, but that was ok for us. Location is great as it is a few minutes walk to the CN Tower and other tourist attractions. We even walked down to St. Lawrence Market and the distillery district which wasn't that bad of a walk as well. Overall, great hotel with amazing staff. I would definitely recommend this hotel!

by traveller17861

Wanna be pretension of luxury by insecere exploiters

The new restaurant is terrible and the hosts and waiters such and are patronizing. Don't ever go unless you're a wannabe rich, in which case do go. A wannabe place, not the real mcoy and I will never go back.

by JLMStouffville Whitchurch-Stouffville, Canada

Luxurious attention to detail

My husband and I celebrated our anniversary COVID style, by staying in the city! What a delight our stay was at the Ritz Carlton. From check-in to check-out, the staff and service was impeccable. Thank you COVID for forcing us to pivot, our time at the Ritz was relaxing, luxurious and enjoyable.

by M8323QPjoef Brighton And Hove, United Kingdom

Incredible Luxury Property with an outstanding staff

My Wife and I have just returned from a four night stay at the Ritz-Carlton in Toronto. Suffice to say we had exceedingly high expectations given the brand, but were still pleasantly surprised. A beautiful property, filled with well appointed rooms and amenities. I don’t think I’ve encountered a more welcoming and professional team, and everyone from the front desk to house-keeping bent over backwards to make our stay a truly remarkable experience. Special thanks to Priscilla on the Front Desk, Zachary in Epoch, John on the door and Marcela, Monica and Eileen for a fantastic house-keeping experience.