Guest reviews Chelsea Hotel, Toronto

by SueAHA Toronto, Canada

Great price but lacking otherwise

If you are use to a brand name chain, this is not the experience for you. It's the price for downtown Toronto for a reason! It has a great location but the decor is dated, it is located near a fire station, it is in between 2 universities, you can hear the street traffic as well as noise from the hallway and neighbouring rooms-there were not excessively loud, but you can still hear the noise of guests coming and going. We could not sleep there was too much going on all night. The doors are old style access key card, no microwave or fridge. It felt like an older apartment building-washrooms had mold in the grout.

by ruwantha_lakshan Vancouver, Canada

Great facilities, excellent location, negative attitude of the staff

It was a prime location in Downtown Toronto. Hotel was superb, facilities were great, room and bathroom were sparkling clean and nice. Elevator was super fast. Paid breakfast was also great as there were plenty of options. Overall great. Attitude of the staff was worse considering the standard of the hotel. When checking-in and checking-out the lady was treating us very badly. Mainly, we ordered some dinner from Skip the dishes. Hotel staff member asked the rider to not to go to the room and leave it in the lobby as they will be handed-over to the room. Somehow they never did. When we called 3 times and asked about it, there answer was they are busy and refused delivering. (As it's Covid season, We didn't want to go down after having a wash) and finally we went to sleep with an empty stomach.

by frsesr9lal Winnipeg, Canada

Overall a pleasant stay

Overall this was a good visit to Toronto. The location was good that we were able to see a lot of the city (much of it on foot) due to its central location. The only disappointment was that there was no mini fridge in the room. We like to enjoy our beverages, and there was no way to chill anything, or keep our restaurant leftovers.

by fmwndb7i24 Bracebridge, Canada

Spend a bit more and stay somewhere else

Very disappointed. A lot of noise all night from other guests. Elevator situation is horrendous; Only 3 out of 6 available, working. At one point I was forced to walk down 18 flights as no one would let me on an elevator because of “social distancing”. Very upsetting. Bathtub was clogged right from the beginning. TV was glitching, maintenance did come to fix it. Very limited food options. I had to go out of the hotel to get basic food items. There were not even any vending machines. I will pay extra to stay somewhere else next time for sure.

by ge0rgedee Waterloo, Canada

How is this hotel referred to as a 4star hotel??

I don’t have a lot of time to type a long review, but if you love your comfort don’t bother trying this place. Courtyard by Marriott was a way better experience within the same price range. The rooms looked bad and I was willing to pay extra for a different hotel but it was unfortunately too late