What to expect
- Sleep Quality
Last 5 reviews
Will not stay again
Our room type reserved was not available. Playpen for infant was extremely dirty. Bathtub very outdated, chipped and had long hairs in it. Room does not come with microwave or fridge. Staff is friendly and location is great.
The hotel is very clean all covid precautions are being met Great food at the on the go market The staff are friendly and helpful and easy to have a conversation with The beds and pillows are extremely comfortable had a great night's sleep
Terrible. Dirty. Cold
Garbage left from previous occupant. Walls were paper thin and the temp was freezing. Not to mention moldy bathroom. This place felt like an old apartment building that was barely cleaned to turn it into a hotel.
Booked a stay at the Chelsea hotel, travelled all the way to Toronto and was very disappointed when I was greeted by the staff I explained to the staff that I had forgotten my drivers license at home in Ottawa however they refused to make an exception and check me in with an Ontario Health card and My Amex. This was a very irritating and embarrassing experience as I’d travelled all the way to Toronto with my girlfriend for the night and was forced to stand in the lobby on hold on the phone trying to get a refund for over half an hour. Staff was very rude and I even spoke to the manager who was very rude as well (A.J) I ended up heading to the Westin Harbour Castle where they accommodated me and checked me in without my drivers license.
I'm looking forward to returning!
All my expectations and needs were well satisfied! The room was clean and very comfortable. Loved the bed and pillows for sleeping. The TV and WiFi were appreciated for relaxing and keeping in touch. My husband raved about his meals and the desserts. All staff that we came in contact with greeted us with a smile and were very helpful and professional. The location of The Chelsea worked very well for the appointments we had. I look forward to returning when all amenities are available.
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