Guest reviews Chelsea Hotel, Toronto

by Dextra2019

Worst Rooms of Any Hotel

Room was small extremely dated, all furniture, and window coverings appeared to have not been updated since the 70's; everything was either brown yellow. Dresser and lamp wood bases had chunks of wood missing. Bathroom was tiny, baseboards were peeling away from the wall. Paint on ceiling was chipping; bathtub was clogged. No USB ports, no mini-fridge, bed were double beds not queen. (paid $163 for one night) Hotel parking was underground with a clearance height of 5'5". Hot Tub was luke-warm and jets did not work. On a positive note, the Hotel Lobby was the nicest I've ever seen and the staff was very friendly.

by Manbir Jalandhar, India

Good location

The hotel is well located, many things nearby specially Eaton center. Good value for money hotel. Big hotel so little confusing on the first day. Long queue for check-in. Rooms are not too big but even smaller washrooms. overall not too bad

by TanyaDion Kingston, Canada

Usual diaappointing

Have to stay here for work sometimes. Great location but service still sucks. Standing at the 1865 desk....I am never asked for my number which isn't always attached to my reservation but asked if I am a member. Now... I would used that desk if i weren't... But sometimes use the desk at the regular check in as it's much faster many times. Deluxe room...doesn't have water which is disappointing. Guess it i want better service will have to stay at Marriott...any Marriott.

by 2RedSquirrels Windsor, Canada

Always there

There are many things to find not appealing about the Chelsea. It is big and can be confusing. The elevators are the slowest in the known universe and the old lady is definitely not ready for a close up. But the rates are reasonable for Toronto, usually you can get a room and the hotel is in the downtown. We have stayed here many times and the rooms have always been clean and the beds comfortable. This hotel offers good value for a decent room in a good location.

by agodfather Hamilton, Canada

all we needed for a night

check in was very easy, friendly staff, parking on site, hotel was clean, room was okay, a little tired and the bed squeaked but room was clean. Location was great. great hotel for a quick night in Toronto.