Guest reviews Chelsea Hotel, Toronto

by rosemarydosen

Not the Chelsea we remember

Great location but visibly declining room quality. Very small room, no room fridge, plugged up bathroom drain, no fan in bathroom, overall poor impression. Always lineup for check-in or check-out. Used to be top notch hotef twenty years ago.

by david n Manchester, United Kingdom

Very good overall

Great central location and reception and concierge staff were excellent. The corridors, room carpets and furniture are unremarkable and quite dated. However, the room was clean, lovely bed and great view.

by claudzzx Birmingham, United Kingdom

Amazing

Stayed here for 6 nights in December and had the most amazing first time in Toronto with my boyfriend. We was celebrating our 4th anniversary which we let the hotel know before, on arrival we did not have to wait long to check in (never really seen the check in queue that busy either as there was always 2/3 staff on at one time), on arrival we instantly felt welcomed. The receptionist wished us congratulations which was lovely and had told us they had upgraded our room (I did originally request a balcony room). We stayed on the 22nd floor. The room was lovely and spacious and like we requested the balcony shown a great view of Toronto. We also had a fruit delivery from the staff which was deeply appreciated For first time visitors in Toronto, the Chelsea did an amazing job. It’s central location helped as we was literally a few minutes walk from prime locations. We stayed room only which was no issue as the hotel has so many food places near. Starbucks, pizza places, takeaways, Toronto is a top location for different types of cuisine, anything you want is there. The staff we found was so helpful, they couldn’t have done enough for you, the Christmas decorations made it seem so much more Christmassy and even Santa was in the lobby! Rooms were cleaned daily. A few days after check in I had a email asking how our stay was going and we only had 2 issues: a lift in our room would have been convince the and the hotel does seem to have a bit of a problem with their lift system (only problem we found), where you can end up waiting about minutes for the lift to go up to come back down. A few hours later I checked my email to find the manager had emailed me apologising for both issues, and they had put a fridge in our room! It really was such a lovely thing to do and it really did go a long way. Downstairs there was a restaurant and coffee shop, we didn’t even get time to go here but the prices of food did look quite pricey to what we was spending elsewhere. There’s a shop downstairs also in case you forgot anything. We didn’t get round to going to the swimming pool or use the facilities in the hotel, but if we returned we would 100% use them. On check out we had a late flight and was welcome to leave our bags in their secure bag system The Chelsea hotel is a popular hotel for booking trips, we booked Niagara Falls trip (through get your guide) and we was picked up from outside the hotel Me and my boyfriend had the most amazing time in Toronto and I think the Chelsea hotel was the most magical, Christmassy place. It actually makes my heart hurt when I think about how much I want to go back, I fully understand how people want to move to Canada. The hotel made us want to return back to our room after a long day of exploring. I would recommend this hotel to anyone wanting to see Toronto, the hotel, staff and people of this city make it an experience you will never forget

by Graham R Ipswich, Australia

Close to amenities

This is a big hotel, close to all amenities. The room is a good size and was quite clean. There was no fridge, which would have been handy for our 2 nigh stay. In the common areas on our floor (17th), the carpet was REALLY dirty. You could see what colour it was supposed to be near the walls.

by Diamyn Sault ste. Marie, ON

One of the most Expensive, and no bang for your buck

It's unfortunate that this place has many people over a barrel and they won't even buy them breakfast before doing it. This Hotel is very close to alot of the amenities that someone would need on their visit to Toronto. Most people come here because they offer a medical rate. the Eaton's center is within walking distance, same as st. Michael's hospital, food and just about anything you would need for a visit at your fingertips. My friend had a pre-op appointment, about a week before she was going for surgery and we stayed here. At first she reserved a deluxe room, 2 beds, needs a fridge for her meds. When we got here, after driving 8 hours just to get here. We were apparently booked for 1 queen bed. No fridge in our room, according to the front desk staff the 1500 room hotel does not have a fridge for every room? we were finally put into a room with 2 beds, again no fridge, instant coffee, INSTANT COFFEE and no coffee pot, just a small kettle. If you ask me, You are being charged for everything! you pay for parking, you pay for breakfast, and the prices are outrageous, talk about taking advantage of the people who had no choice but to come this far for help. Upon check in we were told that we would be on the waiting list for a fridge. We went the entire 3 day 2 night stay without a fridge The rooms were clean, but the first room was drafty and we could not get it to warm up. The bathroom was small and we had the kettle only. after going to the front desk the next day, we got a deluxe room, which is what was paid for, and it was nicer, but the wallpaper was peeling off the walls and these rooms all need updating. I did not try any of the food at the hotel, we shopped and ate out. the concierge staff is very helpful.