What to expect
- Sleep Quality
Last 5 reviews
Don’t waste your time and money
Just got home from here. We spent 2 nights in the Sumit suite. Very mediocre. The toilet paper quality is the same you’d find in a port-o-potti. If you can find a restaurant that’s open during a meal time I can guarantee you the food will be bad. The food truck is gross- not sure how as I’ve never had bad food truck food lol so embarrassing. Indoor dining has been an option up there for a month, but they don’t do it. There’s tons of sports llol are you guys new? Mediocre spa. Girl at the front desk should go back on cerb where she belongs and is probably upset that she’s at work / not on cerb. The beach is nasty. They removed the squash and tennis courts for an arcade and banquet hall. The outdoor tennis courts have no structure to book them so it’s a mess. There’s no dress code for golf. There was a hundred other little things that add up to this place being a 2.5 star resort with 4.5 star prices. I used to come here as a kid. It’s sad to see how bad it’s gotten. There is no adult vibe in the entire resort. We left our son at home to have an adult get away. You know, get dressed up, do your hair, go out and drink. No one here dresses up. This is a hick resort to bring your kids. They should change the name to great Wolfe lodge or reduce the price to reflect a motel close to the lake.
Need more sanitizer stations on the resort grounds
I am currently at Deerhurst resort and I am shocked at the lack of sanitation on the resort grounds. The 2 portable bathrooms by the lake have no sanitizer outside the bathroom. I didn’t see the beach chairs being sanitized in 3 days. Maybe they are done at night, but they should be sanitized throughout the day. Considering 11 people tested positive with Covid 19 who stayed here over the August long weekend, the resort needs to do a better job. Also, the resort needs some major renovations. Units are definitely showing their age.
My husband and I had booked dinner at the Eclipse restaurant. It was the first time I ever walked out of a restaurant! Long story short the chef was trying to pass off seafood sauce on shrimp at $14. The appetizer had none of the components listed on the menu and we were told it was a typo. The chef never should have served it in the first place or suggested something different. He said he’d remake it with all but one ingredient. Before ordering our mains we had our server (Lynda who was fantastic!!) check to see if there were more “typos”. We were assured our mains would come out as printed on the menu but when the appetizer came out wrong on the second attempt, we left. I feel sorry for people who may not check what they are being served and are severely overcharged for seafood sauce! It’s now 8:30 and thankfully the Maple was still open. Lisa Cannon and Chef Jeff took such good care of us and salvaged a ruined evening!!! The next day Sam Goldring and Lisa again excelled in their service. It is obvious that they take pride in their work!
ok stay for young family depending on the building
we were 6 adults, 3 young kids (under 4 yrs) and booked a 3 bedroom suite (got the tennisview building - building 28). First, let me start with the COVID stuff - i thought all staff adhere very well to the protocols. check in was curb side, anyone that we came in contact with had a mask. all very pleasant and friendly. Had lunch at the maple pub in patio, waiters and waitresses were either wearing masks or a shield. tables were spaced apart. the accommodations were just ok - it really depends on which building you got - the only 3 bedroom suite available was at this building so we had no choice. It was spacious but dated. the positive thing was that each room had its own ensuite which is nice. things in room seem clean. Kitchen wasn't well equipped as others suites we have stayed. bare utensils (ie. no ladle, grater). The view was nice - looked over at the golf course. also - we were given the 3rd floor - so imagine lugging all your luggage/food/babies up 3 flights of stairs. the loading and unloading was quite the task. the resort activities were limited due to covid (children's playplace was closed for example), so everything is very weather dependent. it rained on our last day, so instead of staying at the resort longer, we left at 11am after check out. check out was easy, just a phone call and keys left in room. The the 18 hole hillside golf was great (including the marshalls and starter). halfway house for snacks/washroom was clean. we spent time in the small oasis pool close to our building - it has a shower/change house which was nice. we gifted a spa massage for 2 for the grandparents and that was a huge disappointment. Upon their return, they said the treatment was done in a makeshift room inside the locker/shower room with 2 massage table set up. Not the spa ambience expected with the prices paid. Was never told that it was going to be this way when booking or else we would not have done it at all. the food truck took 1.5 hours between line up to order and to receive the food. and the food was blah. not ideal at all. the beach was good, people tried to space out as much as possible. but the chairs were closer together than it should be. it was shallow sand bar which was nice for the young kids. lots of kayak/canoes traffic though. the beach was about 5-8 mins walk. caveat is that you need to walk through several parking lots to get there with no sidewalk/path for pedestrians - no cross walks etc. so it was pretty dangerous with the young kids and must be super watchful. Overall, the stay was ok. a bit pricey for what you get. maybe if the rooms were nicer the overall impression would be more favourable. at least the kids had fun running around the rooms.
Price vs. Reality = Another Resort Next Time
We stayed in a Summit Lodge. The room was nice & the bed was comfortable. We were on the top floor, we could hear the vibrations of the roof top A/C units anytime they were running. Doesn’t make for a peaceful sleep. Golfing was good, probably should have golfed another 9 holes. We decided to order food to the room for our last night. I got the fish & chips. Turns out, that means Captain Highliner. The entire meal looked like it came from the freezer section at Walmart. If you have kids, there’s lots to keep them busy & they’ll love it there. I’ve always been told that Deerhurst is one of the best resorts in Ontario. Maybe it was at one time, but it seems to have lost a step.
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