What to expect
- Sleep Quality
Last 5 reviews
We didn't stay in the resort but did the ATV adventure tour. Everyone was very friendly and we had a wonderful time. Our guide was knowledgeable and supportive. We started out easy and got progressively more adventurous as the afternoon went on. Even though I was a bit scared at parts out guide was kind and gave me the confidence to keep going! We will definitely be back!
Great Muskoka Fall Colours Getaway!
We were excited to come over the Thanksgiving weekend to enjoy the fall colours as a family of 6 adults. The last time we were here was in the winter of 1997. I was nervous after reading some of the mixed reviews, came with an open mind, and pleasantly found that this resort exceeded my expectations! We arrived Thursday evening and the man at the check-in was friendly and thoroughly explained about the dining, and activities. We got special wristbands for proof of vaccination and the Welcome Folder with Resort Map. We were able to drive and park right in front of our Hillside 3 Bedroom accommodation. This made unloading our luggage and food so easy! Well the condo was CLEAN & SPACIOUS with a balcony, a fully stocked kitchen (except I knew to bring my own pans for the oven), lovely gas fireplace, and an ensuite bathroom in each bedroom. There were ample towels and toilet paper and we did not need anything replenished during our 3 days. There was a garbage dumpster close by so we could dispose our own trash when needed. We enjoyed an evening walk on the lit Starlight Trail and saw the Milky Way and even a shooting star! The next morning we woke to the spectacular fall colours all around. Our group went kayaking/canoeing each day and the staff at the Beach Point were all friendly and helpful pointing us to the canal that links Peninsula Lake with Fairy Lake. The outdoor pool and hot tub in front of the Lakeside Lodge was really nice! We took advantage of the Lakeside 9-hole golf included in the resort fee each day of our stay. The staff in the pro shop (Tim & others) were super friendly and accommodated me each time I had to change our tee times. We enjoyed our 1-hour pre-booked time in the Family Rec Room with ping pong table and basketball challenge. The indoor pool and hot tub was really nice especially on a rainy day. The Craft Beer Hike was a lot of fun even in the rain with rewards of beer and delicious brownies at the top of the Lookout Trail. We did not eat at any of the restaurants as we cooked our own food. It was nice that there was an option to order “Turkey Dinner To Go” if you wanted. We LOVED our time at the Deerhurst Resort and look forward to coming back again!
travelled for a business meeting. The exterior looks impressive but the staff seems bothered to help you. Dinner was a hot mess. Ordered at 7:15 - didn't get food until and hour and half later. Never got a clear explanation why.
Rude frontdesk staff
We came in to check in, told my name and spelled it out, and was told my name was not found in the system. Then the front desk staff tried a few times and finally found our reservation - all of these were acceptable (human makes mistakes). But what was not acceptable were the tone and attitude afterwards: - "You should have told me the last name first" - "Ah you are on the other list in the system... you did the curbside check in already?! You should have told me that!" - Then she handed me the room room with black face and bad attitude "There you go!!" Ms Frontdesk, you may have a bad day, your mood may be impacted by the pandemic time, but remember this: First impression is important in the serving industry. A bad first impression ruins and overrides the entire experience and the great efforts by your fellow staff for the rest of the stay... hence the "Poor" overall rating because of you. The disappointment is not only by me but also would be by your entire team because I'm not coming back.
I stayed here with my family, a baby and a toddler with the health care hero discount. We were in the pavilion, which is the main building and we had a 2 queen room. The room was gross and dirty. The shower curtain had mold, you could see dust in the corners of the room, and there was left over garbage from previous guests. I thought the area where the hotel was nice. It was family oriented, and have activities for the kids. The pool wasn’t bad, fairly warm and their hot tub was not very hot, but had lots of bubbles. Overall the hotel wasn’t bad, just would of liked a cleaner room, especially in a pandemic. I wasn’t even asked how my stay was when I checked out.
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