What to expect
- Sleep Quality
Last 5 reviews
This restort was lots of fun, we went during march break weekend so they were offering more amenities like bouncy catels, maple syrup festivel, a huge pool, and a nice bufffet. It was a nice hotel for a weekend away!
Here now & disappointed
We typically get away for a few days between Christmas and New Year's to an Ontario destination offering winter activities, and this year we decided to book with Deerhurst. Obviously with COVID these are extraordinary times, and I don't fault the resort for the social distancing rules, lack of housekeeping, restaurant closures etc. that are beyond their control. I don't even fault them for an obviously dated and worn condo unit, which I can overlook, because at least it is spacious and clean. What disappoints me are the lack of activities and service we have received since being here. The resort is running at very low occupancy right now, and we are paying full rate for our stay, so I would have thought we'd have great service from the staff. Instead, in many ways, it feels like they can't be bothered. Many outdoor activities are not available, and it's hard to tell whether there's a legitimate reason for that, or whether the resort is holding back. For example, the outdoor ice rink is not open for the season here due to 'weather', but down the road in Algonquin Park, they've had theirs open for a couple of weeks already. We were told we can't rent skis and use the cross-country ski trails here due to lack of snow. But the trails are being groomed and guests who brought their own skis are free to use them; what gives? We wanted to go kick-sledding, which is available, and there were only a handful of sleds set out, all of which were occupied. We were told a staff member would come by to set some more out; a couple of girls rode up in a cart, spent a few minutes chatting with each other, then left without supplying any additional equipment. For guests paying full price for limited amenities, I think the resort should be going out of their way to provide as much as they can. Instead, it feels like they are trying to get by with doing as little as possible. We'll choose another destination next time.
Mediocre, does not offer value for money spent
We stayed at the resort for two nights in Dec. Taken in consideration we have paid over twelve hundred for a three bedroom unit, we were disappointed with both the accomodation and service. The rooms were outdated with a set of 4 dining chairs (for a 3 bedroom unit?!) all from different sets and of different heights not appropriate for the height of the dining table so we could not have a proper sitting for a dinner; the sofa was stained to a degree that it was hard to ignore; the unit was equiped with a video cassette player (yep, you read it right!), TV was not calibrated properly. Typically I would close my eyes on those details if not the premium price they charge for a poorly maintained place. The service was not great either - checkin took us more than needed; when we came to rent a gear, 5 staff members were struggling to complete a simple transaction and it took them more time than would normally take for this type of service. I would not recommend this place.
Was so looking forward to a getaway in this weekend. Deerhurst is very nice. I know at this time in 2020 places are doing the best they can. And Deerhurst has done a great job. The biggest problem was lack of information when checking in. Was not told that there was no housekeeping service, was not told needed reservations for dinner, was told “pub” was open Fri/Sat night. Only to find out it was only open Sat if a big party. The fridge in the room is ridiculously small. The staff have been wonderful
Girls Birthday Trip
Just spent the past couple nights at Deerhurst and had a lovely time! The ladies at the front desk were very pleasant and check in was a breeze. All covid precautions were observed including the taking of our temperatures. We had a 1 bedroom 2 bed suite in the Summit Lodge complex next to the main pavilion on the 3rd floor which offered us views of a bit of the parking lot but more importantly of the pond and trees. It was quite pretty. Our room was very clean and well decorated and we immediately felt at home. While kitchen dishes and whatnot were provided, we were surprised that there was no salt & pepper lol. Coffee and creamer packets were there though. :) Also, bring your own soap and/or body wash as you are only given 2 tiny squares of soap for use. Towels were a tad rough, sheets were great and beds super comfy! All of our interactions with the staff were great, our server at the Eclipse restaurant, Tristan I believe, was incredible and the food there was delish. All in all a great trip and I look forward to returning in the new year!
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