What to expect
- Sleep Quality
Last 5 reviews
An Honest Review of Deerhurst During COVID-19.
My spouse and I booked a last-minute one-night stay here to get away and relax from the stress of being essential workers during the pandemic. We inquired about their nicest suites (none have jacuzzis) and were informed about the summit lodges. Unless you stay in their main Pavillion, you will be sleeping in a separate building from the main amenities, restaurants, and the pool - which we did not realize (our mistake). Firstly, if you are an essential worker, ask for their HERO911 discount. It gives you 15% off your stay, but they do not advertise it. We were told we had their nicest suite, but it was very mediocre for the price we paid even with the 15% off discount. The room was clean, extra toiletries and towels were provided, but the beds were also uncomfortable (a minor inconvenience). We understood the pool reservation, made one, and used the beautiful pool amenity. Aside from that all of their other on-site amenities required reservations or additional fees which had me questioning the $36.95 resort fee. I understand the resort fee during normal times because they have a lot on-site to offer, but during covid, there should not be a resort fee. To add, their check in/out process was fantastic. Check in was curbside check in, and check out was leaving the key cards in the room and texting that we were leaving with an emailed receipt! We took advantage of their room service. Their menu is outrageously priced but we expected that. What we didn't expect was the 18% service charge ($14.00) on top of our already over priced bill. It cost us $105 for their steak ($45), classic burger ($22) and mini donuts ($11). Since we could not reserve a table in the restaurant, we had to choose either curbside or room service in order to eat on-site (without ordering off-s-te food) and even curbside had the 18% service charge - ridiculous! I e-mailed the resort when I got home with my concerns surrounding the cost for what we recieved. I learned there was an error with both my food bill and my room bill, which raised a red flag to me - how many people don't question there bills and end up being "accidentally overcharged" They ended up offering me 20% discount instead of 15% for the HERO911 discount, removing the resort fee, and offered to pay for a meal of our choosing if we stay again. Having said this, please review your bill, ask for the discount if you are an essential/frontline worker, and ask to have the resort fee removed IF you aren't able to reserve or make use of any on-site amenities and they will make it right. They were apologetic and for that we will stay again, but pay attention to your bill and honestly, the place was nice but really not what its hyped up to be in my opinion!
Do Not Go during Pandemic
My 2 small kids, husband and I picked Deerhurst because of their amenities, not for the price. We went when Huntsville is in Red zone. So Maloof amenities were not available, understandable...but!! Why am I paying a crazy amount of money for a room that was mediocre and resort fees if hardly.any amenities were available??? I wish I would have researched better, my mistake for even booking in a time like this. All I have to say is I can't believe we paid so much money for nothing available. Wish they could have lowered the price. Lesson learned. My room was in the Pavillion and it has visible dust dander everywhere. The mini fridge could hold 6 water bottles... the in room food service was ridiculously over priced.... again, lesson learned not to come during Pandemic!
A wonderful winter mini get-away
Stayed at this resort for four nights in March 2021. Being very Covid cautious, we wanted a unit that had its own separate entrance. The one bedroom resort homes fit the bill perfectly. We were concerned, after reading trip adviser reviews, about the unit being very outdated and tired. We opted to stay in a “Hillside” one bedroom resort home. Our request for a lower floor unit was met. It is about 8 steps down to the first floor and 8 steps up to the second floor. Either would have been fine for us to carry luggage. The third floor has many steps to deal with. We found the accommodations to be entirely adequate. The teeny kitchen was very well equipped, and it was great to have a full-size fridge and a stove and oven to cook all of our own meals. (Remember to bring your own dish washer tablets if you plan on using the dishwasher, and laundry soap if you plan on using the washer dryer). The resort maintained excellent Covid protocols. Check-in was curbside. Temperatures were taken on our wrists through the car window with both parties masked. Because Simcoe- Muskoka is currently in the “grey zone”, all inside activity options were canceled. All outside activities were available, except for the skating rink which was closed because of weather conditions involving a thaw earlier in the week. We were outfitted with equipment for winter sports. They appear to have a huge quantity of skates, cross country, and snowshoe equipment. We were able to keep our cross country skis for the duration of our stay. The Internet was excellent and reliable. Cell reception was also good. We enjoyed Arrowhead Provincial park for winter activities, as well as Algonquin Provincial Park. All in all it was a great stay.
Quick stop over
Deerhurst Resort did the best they could given the circumstances. My family needed a place to stay and despite not having much available to us during this time, we had a very welcoming and kind staff member. Thank you, Katina Garcia:) The food was wonderful and we appreciate your extra effort to make us feel at home!
This restort was lots of fun, we went during march break weekend so they were offering more amenities like bouncy catels, maple syrup festivel, a huge pool, and a nice bufffet. It was a nice hotel for a weekend away!
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