What to expect
- Sleep Quality
Last 5 reviews
Hearing such raving reviews of the Deerhurst Resort, my husband and I finally booked a weeks vacation and golfing. The Resort accomodations we chose was the Greens. How dissappointing it was to see it and stay in it. They call it rustic, but is much more like neglected. The $2,200.00 we paid is so over priced for what you get. First of all the furniture was outdated and not comfortable. We chose a room overlooking the golf course, which was never said to us that part of the golf course was closed. Instead of the excitement of watching golfers play we watched geese !The bathroom shower head sprayed everywhere over the shower curtain rod, we had to put towels on the floor. In the bathroom there was only a small sink area, I had to put a box on the floor for bathroom things. TV in the bedroom was so small when you layed in bed you only saw 1/2 the TV. Programs on the TV - BASIC cable, but lots of choices to pay for movies. Wood walkways go to the rooms. The walkway above is the 2X8's were rotted to the point strips were hanging. In some areas there may have been 3 inches of solid wood left. Sure made me leery about our walkway we were walking on. Our door was rusted at the bottom and white mold up the door. The door knob face plate was patched with a piece of metal, but there was a gap between. The deck out our patio door was filthy - I vacuumed the rug, washed the table and chairs. The deck was weathered and the railing weathered - just not inviting to go out there. The chairs were very weathered - we never sat on them. There is no one you can complain too - only employees at the reception and in the restaurants. No management, no maintenance. In light of Covid, it still is not a place I would recommend.
Great place, great views and amenities
We had a weekend getaway for a birthday which the hotel recognized and it was greatly appreciated. Stayed in the summit lodge building 54, booked a King bed golf view suite and it was exactly as advertised. We slept well it was quiet, very clean and had everything we needed. I had requested extra towels when I booked and we had plenty on arrival. Check in and out was very easy and fast. Between covid and the season change there wasnt as many included activities available but we knew that ahead of time and there was still plenty enough to keep busy with. I would recommend booking reservations ahead of time for Eclipse restaurant if you plan to eat there. They only have two restaurants open currently so they can fill up quick. We went to maple bar and were told about 45min wait but only ended up waiting maybe 15mins. Staff are super friendly, resort is doing their best during the pandemic and I would highly recommend staying there. I know I hope to go back again.
Friendly staff, nice rooms (at Lakeside Lodge), beautiful grounds
Great place to stay for a fall weekend. Friendly staff, clean, great view of the lake (we had a lake view 1 bdr), generally well maintained grounds. More walking trails around the property, clearly marked, might have been nice. Didn't try the food, but the Eclipse restaurant looked like it might have been a nice place to eat. Didn't see a playground for kids, but might be a nice addition.
Beautiful location....but a terrible night’s sleep.
We escaped the city to celebrate our Anniversary. We stayed at the new Lakeside Lodge. We were treated safely and noticed that other guests were following the protocols. At no time during our visit, which was 4 days, did we feel compromised or unsafe. Our room was facing the gorgeous lake and the view, with the fall colours, was spectacular. We loved sitting out on the porch in the muskoka chairs. The kitchen provided all we needed to make our own meals. I would like to see more cutlery in the drawer though, as we only had 2 forks and had to continually wash them. Kinda disappointing that the bathroom was so small and that there was only a shower. For us, the bathroom felt quite claustrophobic. The bed is exactly like sleeping on a picnic table!!! We have seen previous reviewers saying the same thing. This is the hardest bed we have ever slept on!!! It took us a few hours each morning and Tylenol to loosen up. (And we are not that old!) Thankfully we had massages booked in advance. Really, they should look into changing these mattresses! So many people have complained. Or maybe out of concern for costs and concern for landfills...they could provide some sort of mattress topper? Honestly...we considered sleeping on the pull out couch. The grounds are impeccably kept. The common areas through the hotel are very well presented and clean. The staff were very friendly and helpful. Loved the FALL decor everywhere, pumpkins and potted mums. If we did come back, we would not stay at Lakeside due strictly to the terrible beds. I wonder if the other accommodations have the same beds? It was really disappointing for a luxury place that has done so many things right.
Disappointing experience at Deerhurst Lakeside Lodge
I have visited Deerhurst about once a year for past few years and had good experiences. This year I chose to try the Lakeside Lodge and the experience was very disappointing. Cons: The biggest disappointment occurred at check-in. I paid extra for a lake view room. These rooms have beautiful views over the lake and are a big part of the reason why I go to Deerhurst. I was instead given a room with a view overlooking a parking lot behind which I can see a small bay and the main building. This is not Lake view by any standard and does not look at all like Lake View in the room pictures. I called reception immediately and the receptionist was confused why I was given this room given that I paid for lake view. She spoke to manager who told her that the bay view is also Lake View. She informed me that I can get the price difference back to the non-lake view but I informed her that this was not acceptable and I would never have come to Deerhurst for this room and that she should speak to the manager to remedy the situation. Manager never got back to me which I find very disappointing. I suspect that they were overbooked and had to offload some guests to worse rooms and we were one of the casualties. This left us feeling that we were treated very cynically. I post pictures of the view from our room and view from the lake side of the building to show the difference of what we wanted and were given. Other issues on lakeside lodge were that the bedrooms are tiny and the size of the room makes it difficult to sleep when the air-conditioning is on. Additionally the beds were quite uncomfortable, when my wife moved the entire bed shook. As a light sleeper I ended up taking melatonin to sleep well. Even my 10 year old son complained that the beds were difficult to sleep in. To be fair our stay had also positive aspects. Being in the lakeside lodge you had access to outdoor swimming pool just an elevator ride away. The room also had a good kitchen facilities and TVs in every room. We also enjoyed the kayaks, tennis and basketball facilities and children enjoyed the game room. Food at Maple restaurant was overall good. Proximity to Algonquin park is great and hiking up the hill you have beautiful views over the area. I also felt that Deerhurst were as prepared for Covid as they reasonably can. In conclusion you can have a good vacation in Deerhurst but management needs to ensure that visitors are treated fairly. I would also avoid Lakeside Lodge though it looks good in pictures and would never pay for a view in that building given what happened.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.