What to expect
- Sleep Quality
Last 5 reviews
Great hotel, as always
We stayed here the first weekend of October. Staff were very friendly throughout our stay. We enjoyed the room, enjoyed the view, loved Whistler. Not sure why there is no housekeeping offered for multi- night stays (seems like the only thing we haven’t figured out with COVID) but we could get towels quickly when we called down.
I was really impressed with this hotel. They followed Covid precautions to the letter, and I felt safe. Asked for a quiet room and was upgraded to a mountain facing room on the 10th floor, which was incredibly quiet. Staff were friendly, attentive, and went out of their way to help with whatever I needed. I ordered room service and was a little dismayed that it was in a compostible box, so to my surprise, it was close to some of the best room service chicken I’ve had. I finished every last bite. And I totally understand the need for the paper box. Again, made me feel safe. Gym and pool were immaculate and well maintained with 1 to 2 staff members at all times. Not sure I’ll stay anywhere else after this. Many thanks to all the staff!
unfriendly front desk
I booked this hotel via Hotel.com specify to pay at front desk instead of prepaid , I used my Visa card for reservation.. Since American Express had a promotion for using its card for hotel stay with $ 75 credit as a Travel BC promotion, I told the front desk to use AE to pay my room at the time I checked in. The front desk saying my record using VISA not AE and refused me to use AE, I told him, my booking saying I paid at Front desk .Do my AE not acceptable by bank? Why couldn't I change to use another card? They are not flexible and stupid .
SUPER NICE HOTEL. STAFF ARE VERY NICE.
This hotel is very beautiful on the inside and outside it looks very new...it's professionally renovated.. Staff are friendly polite and helpful. Everything is here great restaurants, bar, nice quality stores on the lower level ,spa, pool, valet parking and they'll bring your luggage to your room. The laundry area has a large washer and dryer and it only cost $2.00 to wash and $2.00 to dry. We stayed here for 3 days at room 301 East with nice balcony and privacy on the mountain side. This suite is large like a high end condo maybe its around 600 sq. feet or more, the bedroom is separate the living room and nice kitchen with all new appliances. The only negative here is I can hear the people next door when I'm in the living room or in the kitchen. If you don't want the noise just go to the bedroom, just close the door ..I would definitely recommend this place because it's a super nice place and luxury. We definitely coming back in 2 weeks if this unit is still available... I love this place...
Nickle and dime
Have you ever stayed somewhere, and have had to leave early due to a change in work requirements, or an event at home etc, the hotel accommodates that request, because its out of your control and un planned. NOT the Weston. Avoid this place unless you are 1000% not going to have to change it. In 4 years, since changing to the Marriott chain, i have had to change plans numerous times. Not once, have i had an issue. Until The Weston at Whistler. My change was "within the cancelation period" so was denied and charged the nights stay. Of course it was..I'm there!! I could understand if this is Christmas where revenue is being lost due to not being able to take other resos, but this is a period of time where the hotel is maybe half full??!!I am also a loyalty member with status..didn't matter. If you need a marriott property, stay at the Delta. It is in a better location anyways, in the middle of the village, and you won't have this issue.
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