Guest reviews The Fairmont Chateau Whistler

by 100christina

Impressive Service

Property is huge and beautifully maintained. Hotel is well located at the foot of Blackcomb mountain, which is connected to the adjacent Whistler Mountain by the peak to peak cable car. Room is average American size and well kept. Our two queen size beds room fit even a rollaways. Refrigerator and microwave have to be rented. These came in handy for a quick snacks as restaurant on premise can be pricey. Our room had everything ready for us from day 1. Enough towels, shampoo for everyone. I had not had such experience of not having to ask for extra shampoo in every hotel we stayed in bc we wash hair daily. The room service staff got it right, matching their 5 star rating. Shuttle takes guests to the lower village where most restaurants and shops were. Shuttle was free and came frequently. Hotel tried to accommodate all my request to their best ability. The most impressive part is the ski valet in the basement of Fairmont. The ski valet staff measured our feet, fit our boots and ski all so efficient and courteous. The equipment was in good condition. We left the equipment with the valet. Next day pick up the equipment is as easy by giving room number. Walked out the basement exit and voila one was a short 100 feet by the blackcomb gondola. After one is done skiing, the staff came out to help carry equipment to storage. It couldn’t get easier than that for skiers. This is skiers’ heaven, and hotel won my loyalty. It was truly 5 stars. I’m a fan.

by sanjaypatra Grand Rapids, Michigan

Family Vacation

First time staying at this hotel. Feb15-22, 2020. Location was very good at the base of Blackcomb and ski valet was very convenient however not a lot of restaurant options in this part of village. We ended up taking shuttle to the main whistler village for meals however wait times were 15-20 mins and once we waited 30 mins for a return pick. You can actually walk to the main village in about 15 mins but wasn’t a good option for us with three kids. We did have a suite so had text access to a concierge unfortunately, response times were slow or sometimes questions completely ignored. Overall service at the lobby bar, wildflower restaurant, and pool was very slow. Seems the hotel was understaffed for the volume of clients. I wouldn’t come to this hotel expecting the kind of service you get at the Four Seasons or Waldorf. Next year will plan on staying somewhere mountainside in main village.

by leonids391 Los Angeles, California

Terrible service / poor service

Very poor service ... the worst managed hotel we have stayed in the past 10 years. waiting line for the breakfast is over 30 min; coffee & tea come always late and waitress apologies sorry we have only one station; rooms cleaning is below average - trash bin is never cleaned , water bottles are not renewed; shuttle service is non reliable. At 9 pm when it was supposed to pick up the guests from the town only one out of three shuttles were on the line ... as a result waiting time over 30 min ... 4 four seasons shuttles passed us. WiFi simple does not work ... downloading speed less than 1 mb !.. the only plus of the hotel is location with a proximity to the gondola . Would never be back , and would never recommend this place .

by HatorahwomanTraveler San Diego, California

Fabulous ski-in/ski-out hotel

We recently stayed for a week of skiing at the Fairmount Chateau Whistler and could not have been more pleased. From the moment we checked in with the delightful service given by Aude at the front desk, to our beautiful mountain-facing room (completely worth the upgrade), we loved everything about it. The young people in the area that housed our boots and skies were quick both morning and evening. Don’t miss the Portobello restaurant for a good quick bite to eat and great coffee and hot chocolate! And it was my birthday, so we had a delicious steak dinner at The Grill, which did not disappoint ;-)

by Trian M Burnaby

Read the Hotel Policies for detailed fee charges.

The following fees and deposits are charged by the property at time of service, check-in, or check-out. Breakfast fee: between CAD 20 and CAD 40 per person (approximately) Fee for in-room wireless Internet: CAD 13.95 per 24-hour period (rates may vary) Fee for in-room wired Internet: CAD 13.95 per 24-hour period (rates may vary) Self parking fee: CAD 37 per day Valet parking fee: CAD 45 per day Pet deposit: CAD 50.00 per day Pet fee: CAD 50 per pet, per night In-room microwave fee: CAD 10.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.