Guest reviews Delta Whistler Village Suites

by mariaiB9799HQ Langley, Canada

Not worth it for a price of a 4 star hotel. Rooms are run down.

This a 4 star hotel with a 4 star price. The carpet is really old, chairs, tables, appliances are old, This hotel is rundown. Elevators didn't work properly. This place needs a renovation. The staff are friendly and helpful the location is great. If you want to stay in a very nice Marriott brand just go to The Westin Resort and spa. The Westin is a very beautiful place, professionally renovated with a high end furniture and appliances for the same price.

by Bednarek2000 Ottawa, Canada

Amazing staying thanks to Graham

We checked in for a three night stay. The first room assigned to us did not meet my wife's expectations. (It overlooked the HVAC system of a building next door and it was noisy). Graham from the front desk staff quickly took control of the situation and provided us a much better located room. He took the time to meet us on the floor and let us in personally into the room, making sure that it met my wife's expectations. And it did. What a tremendous positive customer experience. Thank you Graham, You made me a loyal Marriott customer.

by Joel M Buda, Texas

Very nice stay

Enjoyed our brief stay here. Clean, comfortable room. Nice staff. Many shops and restaurants right outside the door, including Olympic Village. There was a nice view out of our balcony. Family oriented. Staff wore masks.

by samdeleo

Oustanding service!

We arrived early to Whistler and Scott was able to accommodate our requests. Room was beautiful, well maintained and clean. Everyone at the Marriott team should learn to treat customers like Scott did. What an amazing person! Loved the hotel. It’s close to everything in town and the 1 Br suite was so cozy.

by T4140UEmarys

Very Poorly Managed

I was extremely disappointed with my stay at the Delta last weekend and I will not be returning. Parking for my boyfriend's overheight truck was impossible to find and the directions we were given were very unclear. I would recommend they have a map available to give customers. One elevator was not working, and instead of putting a note telling me this I ended up finding out on my way to the hot tub in my towel, bathing suit and flip flops. I didn't know the elevator opened directly outdoors, and when I got there it would not take me back upstairs and the emergency phone did not work either. I had to walk around the building in my towel to get back to the lobby. The worst part was when I told the front desk all they said was "we'll get you a new card". My card was working just fine. But the icing on the cake was going to use the hot tubs only to find they were luke-warm tubs. We decided to cool off in the pool for a few minutes so it would seem warmer and they put shock treatment in all 3 tubs while we were in the pool, which meant we couldn't use them for half an hour. If your pool and hot tubs are open at 7am, you need to put your chemicals in at 6:30am. And lastly, one of my towels had stains on it. Sorry Delta, but you need to do better.