What to expect
- Sleep Quality
Last 5 reviews
We booked a stay based on my experience at the Marriott in Vancouver. Our stay here was very underwhelming. No coffee in the room. The room has seen some hard partying, we thought perhaps it was the pet room. The carpets are worn and need to be replaced. The bathtub is shot, the drain is plugged. The shower head is not adjustable to shower down instead of straight in your face. A mysterious $50 charge appeared with no explanation. Charged $32 to park our car in the empty underground parking when there is nowhere else to park. Not impressed sorry. Very poor value.
Hidden Gem of Whistler
I can't start this review without mentioning the amazing personality on the front desk, Meghan. She made us feel incredibly welcome and her attitude to COVID was unbelievable, she respected us throughout our stay and made us feel so welcome. It was our first time since March going on a 'staycation' because of COVID and we had a lot of anxiety but on arrival Meghan made us feel so at home and set the premise for our whole stay! She recommended places to go for food where we'd feel calm and I have already recommended them to everyone on the island. We will be recommending the Delta in Whistler and all the places Meghan suggested we visited. COWS SHOULD 100% BE ON EVERYONES LIST!!!
Great stay in the past..Average this time..hopefully better in the future
We encountered quite a few hiccups at check in. Our room had some hygiene issues, and our key cards wouldn't work. After a long wait at check in with a tired baby, I had hoped that we could at least access a clean room. The front desk wouldn't answer our phone and expected us to go up and down ourselves to retrieve the keys. They knew we were celebrating a special occasion, and even mentioned that on the phone, yet there was no smile or congratulations the entire time we were there. In contrast, the last year when we celebrated at Westin, they upgraded our room, sent a nice card and amenities. We don't expect all that, but a clean room and working keys are a basic requirement, We were not able to access the pool on all days as other reviewers have mentioned before. We were not given the opportunity to sign up for the pool at check in, even though it was for the day after. We had to stall our plans and wait in line for 1 hour to be told that it was all booked for the day. Thankfully, there was a cancellation and we were squeezed in that night. I see now from the reviews, that they should have made a different protocol for the sign ups as they have already received numerous complaints. There is literally one attendant with a paper sheet, and the guests have to line up at 4pm like an amusement park to access a slot, which still may not be available. It was ridiculous to see guests lines all the way outside the hotel for this. We had the misfortune of being behind a guest that took the liberty to book 15 spots for her group! When I brought it up to the front desk agent, she said she would check on it. She proceeded to run into an associate's office and close the door behind her. She never returned! After waiting for 10 minutes and leaving our number with another agent, we returned to our room expecting a call, that never came. I was ready to put my hands up and never return to this hotel. However the front desk manager, Kim, called us to see what she can do to better our situation. She listened, and that made a huge difference. We were given a noon spot to use the pool, so she gave us a courtesy late check out. At the end of the day, no one wants to be a difficult customer. We just want our business to be valued.
Great location and room layout - Excessive COVID rules
Great location in the village. Everything is within walking distance of the hotel. We had a 2 bedroom and the layout was excellent as it was essentially 2 separate units. The second bedroom was separated from the main unit which was great for different bedtimes. Kitchen was well equipped. Balcony was large. I was in Building 1 which seems to be the quieter building as it does not overlook the village. Alcohol wipes were provided in the room to wipe down high touch surfaces. The staff from the front desk to the pool attendant were all lovely, friendly and helpful. However, this is the most COVID paranoid hotel in Whistler: masks are mandatory, pool has an odd booking procedure where it had to be booked daily after 4pm for a maximum of one hour slots per day and only certain chairs had access to both the pool and hot tub, only 1 person allowed in the HUGE elevators and no daily cleaning. I could take the stairs to get out of the hotel, but the elevator was the only option to get back to my room. It seemed COVID was used as the answer to all questions, such as why there wasn’t robes in the room or pens and paper. I, in no way blame the hotel or staff for these ridiculous rules, as they’re clearly set by Delta head office. I felt bad for the staff who had to address the frustration with the pool on a daily basis. I’ve always like Delta Hotels, however, I’m clearly not the target guest for Delta Hotels now as I ran a higher risk of getting killed by a bear than dying from COVID, so these rules were unnecessary for me. For anybody who is 85 years old with COPD (common guest at Whistler, I’m sure) or anybody very paranoid about COVID, this hotel will be your utopia.
Best setup for families
We purposely booked this hotel for its full kitchen, washer/dryer, open pool, and location... and we were very pleased with our week stay. Staff was courteous and polite. Even with covid protocol, our check-in was not too long. Staff was nice to waive the parking charges for our anniversary trip, so sweet of them :) The 2-bedroom suite was well laid out with 2 bathrooms, just wished it was more sound proof. Kitchen is well equipped with plates, bowls, cutlery, pans, and even an electric water kettle. It also has a full size refrigerator/freezer, and range/oven. There is an in suite washer/dryer, which you can bring your own laundry powder & dryer sheets, or purchase from hotel for $2. As part of the covid protocol, there is no housekeeping during your stay, but you can call for new towels or toiletries, when necessary, and leave the dirty towels in a pile in hallway at night (as per staff) which was collected the next morning. One family/bubble is allowed to ride the elevator, and we were glad to be on the top floor. Most times, we did not have to wait for the elevator. Otherwise, you could go down the stairs too. Only complaint was the pool access. Every day at 4pm, you have to line up to book for pool access that day or for next morning, and you only have 1 hour per booking. We managed to use the pool/hot tub once, but other days, there was nothing available to fit our activity schedule. Hotel provides complimentary coffee, tea, and bottled water, which you have to grab from the lobby. Just wished they would separate tea and coffee in different paper bags, so we don't feel like we're wasting the coffee when we're only tea drinkers, 'cos both coffee and tea are in the same paper bag. Check out was easy, we called the front desk to advise them, and dropped off our card keys in the box, off parkade elevator. Would highly recommend this hotel for family stays...far enough from pubs/noisy areas, but close to all amenities!
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