What to expect
- Sleep Quality
Last 5 reviews
I recently visited the H Lounge, and the service we received from Angelina deserves to be recognized. We were outside in the domes, which I’m sure isn’t very convenient for staff. Angelina was like a magician! She just appeared at the exact moments we needed her, but also gave us enough space to catch up with friends. Just a top notch experience. The hostess that helped us, Chantel, was also fantastic. Walking us through she got us so excited for the evening.
Excellent- except for one thing
I wanted to preface this by saying that we are Marriott /Westin time share owners . We appreciate the level of service provided to us at their various resorts and hotels. This week-end we attended the Money Talks Conference at the hotel, this was the second year that we stayed at this great place. Everything from the check-in (with Lisa) to the Check-out (With Emily ) was excellent . The only problem we had was with Sunday Brunch. The hostess placed us at the absolutely worst table in the restaurant . It was in a very high traffic area next to the buffet. We asked to be moved because of this , and the response was a nonchalant response " We dont have anything else available." There was clearly other tables available on another level , but she couldn't be bothered to accommodate our two requests to move to another table. Emily apologized for the problem , but I told her that it wasn't her problem. We just came back from a 21 day vacation in Asia and this hostess ranks #1 in poor attitude /service in the people that we met during our holiday . Note that our server was excellent.
Wonderful and Memorable Time!
Hotel with city and harbor view was superb! Food was delicious, staff service, excellent and kindness made it even better. Special thank you to Angelina for taking care of us and good conversation. Deluxe room was so clean and room service was all completed in the time we walked the sea wall in the rain! We will be back in the spring!
Above and Beyond
Amazing service at the hotel lounge ! Particularly David Sau went over the top to ensure we had the best experience in the dome. From recommendation for food and wine , his attention to detail and us was phenomenal.. Thankyou
We have stayed here before as we have family in Vancouver. I wanted to make sure that I gave a good review of three staff members in particular, but can’t find an easy way to contact Marriott to sing their praises. First of all, Andrew did a wonderful job with our check in. We are Titanium Elite Marriott members and had a certificate for a free night that was not easy to deal with but he took the time and made it work. We have also had great service during a couple of stays from both Jill and Natasha at the coffee bar. They start our morning out right and make a mean cortado! Thanks so much, guys.
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