Guest reviews The Westin Bayshore

by Shannon_Rohan Vancouver, Canada

Decent hotel, great location, terrible internet

Standard rooms, services and amenities. Beautiful location and terrible internet. I was staying for business and simply couldn’t work from my room. A hotel at this rating must provide access to high-speed internet from all of its rooms. For this reason I wouldn’t recommend for business travellers.

by tembley Vernon, Canada

Budget rooms & Hidden Fees Abound

If you can stay somewhere else, do it, because it is no where near worth the money. I wasn't thrilled from the moment I arrived as it was mayhem out front with cars and cabs everywhere with little to no movement. Finally got somewhere out of the rain and was told the parking was across street, in a parking garage underground with no access to the hotel and I"d have to walk back up and across the street to get back to the hotel. It' Vancouver and rains a lot, not an ideal setup. I get in, check in, service was great, but a whole ton of stuff wasn't mentioned but will get to that after. I get to the room, open the drapes and "patio door" and it's just hootin' and hollerin' from room to room as apparently there's a country music concert in the hotel. Super duper. Last thing I'll note is, you know those super small, motel-style tubs that hold a cup and a quarter of water in them, about 16 inches off the floor? Yeah, that's the tub in the room, with a nice rain shower head installed to distract you from it. So weird and cheap. But, BUT, the worst thing was getting the invoice after I left (here's a tip, don't just drop the keys and leave, get your invoice and go through it before you go!). They have two wifi options but the log-in is super awkward and then they ended up charging me $20 for it anyway PLUS $1 for GST on that as well! They charged me $3.65 for a Destination Marketing Fee; $8.57 for MRDT, whatever that is; $34.50 for overnight self-parking which wasn't mentioned AT ALL (like why do you take a license plate if you're charging me? Why wouldn't I just pay for the parking garage myself at half the cost? Why would you tell me I'm paying for parking ahead of time!? Again what a cheap way to gouge customers); a $2.14 charge for 'Tax-GST Other'; and lastly an $8.29 charge as a Translink Tax. There are plenty of better options that have a nice location in Vancouver and I highly recommend you explore them first.

by stephensF2141QJ Thornbury, Canada

Okay but clearly in decline

Still good but clearly in decline. Location is still fantastic but hotel is getting shabby. Rooms or just okay but bathroom was tiny and no plugs bedside. Earth to westin..we have phones, iPads, watches etc… staff was good and attentive when we had to ask for more than two towels, extra pillows. The complimentary bikes are great.

by Villamarie888 Vancouver, Canada

Memorable birthday celebration - perfect location

A small group of ladies spent two nights at the Bayshore to celebrate a 70th birthday - we booked a suite with a connecting room along with another separate room. The hotel staff were amazing from the very start when I asked to view the suite prior to booking. Jose Pacora thank you for ensuring we secured the connecting rooms with fabulous views. From the moment we checked in I was impressed with the little "extra" touches we were afforded during our short stay. Complimentary breakfast (wonderful) along with a bottle of Prosecco (with strawberries/chocolates) sent to the room by Shannon and the Service Express team. Helpful engineer who assisted me in setting up a slideshow and a big shout out to Preston Vander Hooven who was extremely helpful to my sister in Australia in arranging for a bottle of Veuve to be delivered to the room - simply the best! We did receive a noise complaint at 7pm when Elvis arrived (aka Ronnie Scott) but that was hilarious considering we are all in our 60's and 70s. Thank you to the Bayshore staff. A memorable celebration

by mick5613

Great and relaxing stay

Was a little worried with some of the previous posts about service issues. We stayed four nights and the accommodation and service were awesome. We had a room with a pool/harbor view and it was very good. We ate in both restaurants and used booth pools. Restaurants were very good and we took advantage of the happy hour pricing also. The location is awesome for the Westin as all downtown activities are within easy reach.