What to expect
- Sleep Quality
Last 5 reviews
Exceptional Service made our stay perfect!
From the quick, efficient and friendly checkin with Melvin, to the amazing fun happy hours in ARC with Katie, we enjoyed every moment of our stay! The rooms are very clean and comfortable, provided a great sleep! We will be back!
This hotel is really super nice! Staff is friendly and rooms are large and clean. We had three connected rooms and it worked perfect of our family (two adults and three kids). Outdoor pool is heated - only kids jumped in though. Location is perfect for both shopping and downtown restaurants. And view facing the water was amazing. Only small minus is that buffet breakfast was off due to too few guests and a la carte breakfast turned out to be a far more expensive option for us!
I booked on the American Express Fine Hotels site. No problems with the check-in and using benefits. A very central location for me as I attended a conference across the street. Hop-on bus as well as Capilano shuttle were also right across the street. Tourist agency only a few steps away and many restaurants within a 15 minute walk. Waterfront station about a 4 minute walk. Excellent breakfast and dinner. Clean room. Would choose this property again.
Smart hotel in great location
Had a great corner room with dual aspect windows. Good views of the harbour and mountains across the bay. Bed very comfortable and large bathroom with nice walk in shower. Highly recommend the breakfast buffet. Food is cooked and replaced regularly so always looked fresh. Staff very attentive. Had great service from Darrin with some good advice about sight seeing.
Club Floor Room was great Standard Room a Bit Small
Stayed for two nights, one on the club floor - the room was great and the Club Floor was much larger than Vancouver Island but again a bit restricted and honour system. The second night, to our surprise, we were booked into a standard room and got a call to check out of room. This was not advised when we checked in and it was only luck on their part that we were actually in the room when they rang. The room was adequate but because of the mix up a bit of a disappointment. Checked out to continue on our Rocky Mountaineer trip. We took the Vancouver Foodie Tour and had a great time. Its not a gourmet tour but a lot of fun
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