What to expect
- Sleep Quality
Last 5 reviews
Central location downtown waterfront
Two blocks from the water and a block from the train station downtown. Limited amenities in the hotel - one restaurant - but lots of options locally of course. Rooms were spacious and clean. I was upgraded to a large suite. Service is friendly and the property is reasonably priced for downtown.
Disposable plastic containers for room service?
My stay was good. The hotel is nice. The room was clean. The staff provided great service. The reason for my 3 star review is: I was very surprised and disturbed that room service was served in disposable black plastic containers with black plastic disposable cutlery (which was wrapped in plastic!) rather than real plates and cutlery, which can be washed and re-used. This is not the level of service I expect from a hotel of this caliber. Frankly I’ve never had room service in any hotel that was served on disposables. If I wanted “take out” I would not have ordered room service. Furthermore, I am seriously disturbed by the amount of waste this hotel must generate using disposable containers for room service and giving out so much bottled water. Black plastic is not recyclable so it all goes into the landfill. When I checked in I was asked if I wanted to participate in the hotel’s “green program” and decline housekeeping. Given your hotel’s decision to use so many disposables, it seems that this “green program” is more about saving money on paying your housekeepers rather than your commitment to reducing your environmental impact. Rather hypocritical and does not reflect well on your brand. Please stop serving room service on disposables and distributing so much bottled water! This is an obvious way to reduce your impact. The world is dying. Please let’s stop contributing to it wherever we can reduce our environmental impact.
I could live here
We stayed in a room on the 13th floor with kitchenette and spacious lounge, and enjoyed room service a couple of times because the room was so nice to hang out in. We also ate in the restaurant downstairs which had a lovely atmosphere and like the rest of the staff in the hotel, the service was excellent. The logistics of our last day were made so much easier due to a very generous late check out. Also, clean and comfy. Would recommend!
Kudos to the concierge staff
Lovely hotel, wonderfully located in the heart of downtown. After enjoying their new dining room; which is a must-do, we asked for a nearby recommendation. They advised us that lunches next door at Top of Vancouver Revolving Restaurant combined great meals with spectacular views. We were their first guests of the day, and got treated like Restaurant Royalty! The Delta staff never disappoints, that’s what keeps us coming back. Thanks again.
It was okay
The room was okay. Fairly clean. Had a corner room on the 8th floor. The bathroom was the smallest I’ve ever been in!!! It was so squished, even for a 5ft lady. And it was drab and plain. The bed was a little firmer than it usually is for a hotel bed. Boyfriend complained of backache the next morning but he said it quickly went away. I’ve certainly woken up feeling more refreshed at other hotels. For the $$, very disappointing that it didn’t even have a pool or room service. The customer service was hit and miss. One guy acted like he couldn’t give a crap, another guy was super friendly. Food at the on-site restaurant was fairly good. Overall, I would say go elsewhere.
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