What to expect
- Sleep Quality
Last 5 reviews
Super Clean and Comfy
My wife and I stayed at this hotel Feb. 27 for one night. We wanted to get away to the city as a brief escape from the 'Groundhog Day' routine that I think we have all been experiencing. Our room was on the 15th floor and we were able to get an upgrade to our room at a reduced rate, Luiz from the front desk was extremely accommodating in all facets of the check-in. Our room was a corner room with a view of Stanley Park Harbour as well as some of the city.
Nice hotel. front desk? Not so much
The hotel itself was lovely. Great views, super quiet. Good price as well. Check in was standard. She was a little cold though and made me feel like I wasn’t as welcome as other guests. But that’s fine I guess, the toilet was kind of funny though.
Call to check what's open before booking
OK hotel. Clean rooms. But pretty spartan and not particularly special. However, TripAdvisor lists it as having a pool and hot tub and restaurant and bar. But all of those are currently closed due to Covid-19. I've got no issue with the amenities being closed, but then the hotel should remove those items from their TripAdvisor listings until they re-open. Right now, what was promoted wasn't available. And when I informed front desk staff of the discrepancy, they denied it instead of checking it out.. Promotes itself as being right on the water, but it's set back and has buildings between it and the water. So while you can get a view, and that view is quite nice, it's not a full view and their are other buildings looking right into your room. Certainly not what was stated on their site. So, instead of being as nice as promoted, it was just an average hotel that we wouldn't have booked if we'd known the truth.
Loved the bidet toilet and really liked the fact they have bathtubs in the rooms. Very green hotel. Toiletries are not single use and instead are in large/reusable containers which is great. Quiet room and spacious.
Quality COVID Getaway
Despite the COVID-19 pandemic, staying at the Coast Coal Harbour was a nice getaway. We were able to take advantage of a flash deal and experience a hotel we would normally not be able to afford. The room was very clean and we felt safe by/from the sanitization and cleaning. The view was the best it could be and the floor to ceiling windows were wonderful! The fancy bidet in the bathroom could have come with more written instructions, vs the images on the control, and its random noises and actions scared our 5 year old so we just unplugged it. The soap/bodywash/lotion/shampoo/conditioner was great and the amount of towels and variety of sizes for a family of three was good for a two night stay. Staff was very accommodating when we needed extra sleeping provisions and when we needed to swap bedding, even during the restrictions of COVID.
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