What to expect
- Sleep Quality
Last 5 reviews
Subpar for a Delta hotel
The room was very spacious and the bed very comfortable. However, whether it is due to Covid procedures, it didn't feel like the service and attention to details in the room were as good as I remembered the last time I stayed there a few years ago. We had to call the front counter for robes and wine glasses which should have been in the room. There was hair on the bathroom floor! The phone was broken and we had to phone the reception using our cell phone. However, the location is good and the view is very nice. Hopefully, the hotel will get back to its higher standards even through difficult times.
Stayed here and the rooms with the view to the harbour are amazing! Underground parking and the bridge is right there to cross and walk to eat and see downtown. Clean and comfortable room with lots of towels.
Rooms with a view
Location perfect, accommodation good, underground parking, access to downtown and water, views of the harbour, pool, excellent gym, restaurant and great restaurants in walking distance. Great hotel usually stay here when in Victoria if I can. TIP: king room or queen room, bay view and floors 4 or 6. Great to see the Covid 19 precautions in effect. Only issues fridges in room to small, hallways have strange smell.
"4" retreats in 45-days at the Delta Hotel says it all! Amazing!
I stayed at this hotel “3” times this past month, and each time exceeded my expectations. The purpose of my stays were a spiritual retreat and also to take care of some valued friends from my church. The staff at the hotel were friendly and professional and always interested in the safety of the customer. Face coverings were worn properly by staff. Each member of the team was courteous to my guests during my stay. During these Covid-19 times rooms are not entered by staff daily unless requested specifically by the customer. The hallways, dining area and rooms were clean and very professionally maintained. The hotel and location exudes a sense of serenity that is complimented by the staff, and the complimentary breakfast in the restaurant for Titanium/Platinum members is a wonderful bonus! The restaurant staff during my stay remembered me personally and were very pleasant and friendly as if you could “see” the smile beneath their face covering. I felt at home. The hotel is situated perfectly by the Harbor, so much so that I will be coming a 4th time in recent days for another retreat. The beautiful walk along the Harbor connected to the hotel is an absolute must, and definitely Butchart gardens and a bike rental from the nearby shops is a must if quiet reflection is desired! Now an important note. I was particularly impressed by “Justin Foisy” who works at guest experiences in this hotel. First of all, not only is he very pleasant to talk with but he genuinely excels at his job. To be completely honest, on my first stay there was an issue with check-in concerning one of the rooms and a miscommunication that occurred. Justin and the other manager on staff showed genuine empathy for my situation and did their best not only to resolve the issue, but to go over the top in accommodating that my experience at the hotel was pleasant. On each of my stays the staff at this hotel have treated my valued guests and I with the highest care and concern! The true mark of a great hotel is not one that never makes a mistake. The staff work hard, but life does happen and mistakes or miscommunication occur. It is during these times that grace and compassion on both parties are needed. However, what distinguishes a good hotel from a great hotel, is one that is willing to work with the customer to find a solution, while showing genuine empathy and compassion. When hotels are strictly concerned about profits this doesn’t happen, however at the Delta Hotel in Victoria, it was their concern for the customer that made this hotel get top marks in my books! I have recommended your hotel to friends and will continue coming here when in the Victoria area! Thank you Marriot!
Good Location and Views
Walking distance to the main city centre restaurants and pubs. Nice clean hotel and service was good. The views are excellent looking back at the city centre. We prefer this location as it is a quiet area.
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