What to expect
- Sleep Quality
Last 5 reviews
Do not reccomend
The room was nice enough and the view was phenomenal but holy was the service ever garbage! We ordered room service the first night asked for a harvest bowl that is chicken and a bunch of delicious veggies and barley with roasted chickpeas and pepitas on top and I literally got a box of nothing but barley slapped in the corner of the box. So we call and tell them, they bring another box with nothing but a piece of chicken in it. Next morning we go in to the restaurant for breakfast and they “ran out” of French toast... and then we make the mistake of getting room service for dinner again, we were first told no room service was being offered and asked to talk to a manager and finally ordered $50+ steaks and got a steak that was maybe 3 inches across with 2 mouthfuls of potatoes and one brocolini floret and one asparagus spear. For $50?! Upon checking out, no one asked how our stay was they were more irritated we were checking out at the counter vs using express check out. We were charged full price for everything including the first meal that took 3 attempts to get right. In addition to that, when we booked we asked about the spa and they said it would be open even though it says closed mon and tues (the 2 days we were staying) on their website. Upon check in we asked if we could book massages and they said yep spas open you just have to go in and book with them so we go to the spa and there’s a sign on the door saying closed Monday and Tuesday... I would not stay here again nor would I recommend it to anyone. The view from our room was lovely but many places have the same views and a much better bang for your buck.
Incredible customer service and the most stunning room and views my fiancé and I have ever seen! We will definitely be returning soon and may even have our wedding here, it was just that good! Thank you for the fantastic experience!
the booking agent at Black Rock Oceanfront Resort is excellent
My experience with the booking agent at Black Rock Oceanfront Resort is excellent, her name is Krista, she follow up so well, I try to book for the room in early July, but by that time the weather is still not stable, and I have called about five times to Krista to discuss my plan, she was so patience to go through with me, this is the service which I called service. Finally I change my plan to mid July, which the weather turn out to be excellent. Next time when I book again, I shall definitely book direct with resort directly, (there was another agent Julia was helping me one time too), I just want to point out the whole resort reservation team is excellent , especially Krista. The hotel itself is nice, quiet, and the service is friendly , the only thing is the room have no air condition , and you need to open up a little of the window at night to sleep , and there will be chance of mosquito to come in , I suggest the resort to have air condition in room, so the guest can have a choice to either open or close their window at night, (the temperature is cool, is only for stopping the mosquito) then will be prefect , overall is a very relax and enjoyable trip , for sure I shall go again .
Ocean View Wine Tasting
Food and Beverage Director, Brian Michael, put on a fabulous private wine tasting for us in the Black Rock’s ocean-facing tasting room. All BC wines, paired with local cheeses. Followed by a spectacular meal on the terrace at Currents, the in house restaurant. We’ll be making this an annual event. Social distancing by staff is reassuring and professional.
We visit Blackrock at least once a year and decided to get married here in the midst of the Covid-19 pandemic after restrictions had been lifted in a very small ceremony of the people in our “bubble”. Blackrock made the experience wonderful while maintaining all safety protocols, the village is incredibly friendly and welcoming, the surrounding scenery is absolutely BEAUTIFUL. The hotel was clean and gorgeous as it always is and the the staff were wonderful and accommodating despite all the challenges of this time. The food in the restaurant on site and the food for our reception was OUTSTANDING. We love blackrock and will be returning for years to come, nothing beats a blackrock ocean view either in the summer or the off season you can’t go wrong !
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.