What to expect
- Sleep Quality
Last 5 reviews
Looks are deceiving
My husband and I recently stayed one night at the resort. We had just stayed two nights at another hotel and we drove by this resort and thought it looked beautiful so we decided to extend our stay another night in order to stay at this hotel. It turned out to be a waste of money. I will first review what was good about the hotel: It’s a beautiful resort built on the Black rock, the aesthetics and the finishes look amazing. We were able to check in early and the receptionist was very kind and gave us information about the hotel. We dined at the lounge for lunch and our server there was amazing. I cannot remember her name but some of the best service we’ve received while in town. I will also note that the food was very good as well. The room looked so nice and the view was beautiful. And now the not so good: I couldn’t wait to have a bath in the beautiful tub. Upon starting to fill it up I noticed chemicals in the water from that not being rinsed properly after it was cleaned. I began to rinse the tub out but the drain was clogged and the water would barely go down. I did end up cleaning the tub myself and was able to enjoy a soak. The bed dipped VERY BADLY! It was like laying in a trench with a divide between my husband and I. We both sunk into the dips on each side and you can tell the mattress was old and very well slept in. The sheets were cheap and felt like sleeping on a plastic crib mattress. The elastic around the fitted sheet was completely stretched out that the sheets would not even stay on the bed. After pulling the sheet off I realized it was a very cheap set, 250 thread count, like the kind you find at Walmart. Just coming from a cheaper hotel I was very disappointed as their bed and bedding were amazing. It’s like the hotel just skipped the extra cost which is unfortunate because when you’re paying for a hotel like this you were expecting nothing but the best. We ended up sleeping on the hide-a-bed instead. After a very long and restless night I went to make coffee and the coffee maker didn’t work. As it was 11:02, I stopped playing around with it as we received a phone call from the front desk reminding us that check out is at 11 which I thought was rude. All of our things were ready to go but I was simply trying to make a coffee for the road. Upon check out the receptionist asked how our stay was and we proceeded to tell her all of the above. As we were doing this the manager appeared to walk by and hide behind the wall. When we complained about the bed she said they have complaints and mixed reviews on the beds constantly. She suggested it was either too hard or too soft. We tried explaining it was neither of those things When we informed her about the coffee maker she asked if we had called down to let someone know and instead of offering to give us a cup of coffee from the restaurant we had to go purchase one. Two coffees came to $8 and tasted like gas station coffee. Had two sips and threw it out. The receptionist gave us a 15% off voucher for our next visit. The only way I would come back to this resort was if they had applied the 15% to our current stay. I also wish the manager had poked her head out from around the corner to give her apologies and offer us such a discount for this visit. I would like to note I have never had to complain about about any other hotel stay before. From the cover this hotel is beautiful but they definitely cheap out on what counts the most, the bed you pay to sleep in.
My hubby and I came to Black Rock this past weekend and it was our first time visiting and we were disappointed. We've heard nothing but great things about this resort from our friends who come here so we were shocked. Our room was a trail room and the toilet was leaking, the showerhead would leak cold water when you had the hand held on. The walls between rooms must be very thin as we could hear everything next door. Our fire place would make a loud thumping sound throughout the night waking us up. The fridge in the room was very noisy. We had to wait 2.5 hours to get into the bar in the resort. I went to check out and wasn't asked how my stay was and then I was told I still owed money when I had already paid the full amount on BC Ferries prior to this. This resort seemed very unorganized and the room was run down. We are super disappointed and unfortunately don't think we will ever return..
Drugs in room at check in
Got unpacked found. Went outside to enjoy a relaxing drink on the deck and found what looked like two half smoked joints on the ground by our chairs. Disgusted don’t come here. Front desk were hesitant to do anything about the issue and reluctantly gave us a different room with less privacy then the first.
Lunch- yummy and great service!
My husband and I went to the resort restaurant for lunch on Valentines Day. We were seated at a window table facing the ocean. Burgers & fries were great. Service was great. Excellent Covid protocols place. Ocean view spectacular.
A almost wonderful place to stay for the money spent. My partner and I also booked a massage while staying which was wonderful. The only thing that made the rest of our trip upsetting was the complete and utter lack of privacy. Our first night spent we had the blinds closed thinking we were all by ourselves, not until the next day we realized different. The balconies had no privacy to start, but anyone walking by can see directly into the room at any time. The blinds are completely see through from the outside at night while being inside you could never tell. It really put a damper on things not knowing if while us laying in bed there could be people walking by looking at us without even knowing. It made us extremely uncomfortable and even checked to see if somehow the blinds were installed backwards but they were see through from the walkway outside either way.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.