What to expect
- Sleep Quality
Last 5 reviews
Black Rock Resort Hotel Gracefully Announces its Reopening.
It has been a decade since Black Rock Resort & Spa opened, giving Ucluelet a whole new feel. This ocean community now had a world -class & stunningly beautiful hotel complex, built in granite & glass, looking out over rugged coast-line, but also with easy access to a wonderful calm beach, just down & to the left, called Big Beach. The structure was so right for the environment which surrounds it. It stands out but it blends right in. The complex is part hotel & part privately owned apartments, which can only be inhabited for a limited time of the year by owners & then put back into the pool for use by the resort. Units range in size & aspect, so lots of choices are on offer. The interior of the resort exhibits the same rightness for place & context as the exterior, & the grace of service followed by staff maintains that perfect balance . The service is excellent but never too formal. There is a friendliness & welcome which immediately makes all feel at home as well as well cared for, with Ukee residents — the name locals call Ucluelet — made to feel as welcome as out of town & often high-flying guest are. Locals, in fact, are given a 10 pct discount in the restaurant, recently renovated & renamed Currents. The hotel clearly knows it needs the locals to come often especially in the more rainy & cold months when traveling guests seek warmer climes. The announcement Black Rock was reopening on June 15 spoke to that same spirit evident in all the resort’s dealings over the past decade. Management released a fairly long & thoughtful email, also posted on its web-site, heralding a June 15 reopening, talking about the reopening procedures it had put in place to deal with our post-pandemic Brave New World & the phase 2 B.C. government regulations it would follow. It expressed the sentiment that it was ready to again “celebrate life”, always with care & safety & concern for its various communities - staff, guests & the wider Ukee community in which it operates. First, reassuring all that it had the resources & experience to meet the challenges of the times, it said it was sharing them with smaller businesses in Ukee which may not have those resources easily at hand, then referring readers to various links posted at the bottom of the email. Bravo. BR will be different for many reasons in these new times. Just before lockdown it renovated both its eating spots, renaming then both, readying them for its second decade of life. giving both — now Currents & The Float Lounge — a more open & contemporary feel. The spa is not yet opening but all else is good to go. Go. Posted by S Fuller
Poor customer service
The hotel itself has a great location and perfect for our three day get-away watching the waves crashing all around us. I agree with several reviews that the food in the restaurant and bar was poor value for money and very greasy. We ended up going out of the hotel for our meals after the first night. My big complaint was about the customer service AFTER we left the hotel. I paid our bill on my credit card when we checked out and was surprised to find an additional charge on my credit card statement on the day following our departure. I phoned the hotel and was told that it was for the bottle of wine from our room that we drank! This was totally false and we didn’t touch any wine from our room. We did see one bottle of white wine in the room when we arrived, and it was still there when we left. Apparently, there should have been a bottle of white PLUS a bottle of red in the room. How would we know that there was a bottle short to start with? The manager offered a weak apology when I phoned and stated to me that they had every right to add the charge to our credit card, even after we had left the hotel. No phone call to explain the charge. Just a weak excuse stating that they had made some recent internal change regarding which department was responsible for restocking the wine in the room. I was struck by the insincerity of the response from the manager. He did reverse the charge, but his attitude was hardly re-assuring that it would not happen again. Future guests be warned and check your credit card statement after you leave. This will likely happens again! The bath tub was also not cleaned once during our 3 day stay, even after declining the offer of no housekeeping for a $10 credit.
Great Location for Fall and Winter Storm Watching
We first visited this property in November 2019. We enjoyed it so much we returned in early March 2020. Our room was again amazing and we found the resort staff to be friendly and engaging. We will definitely be back again this fall.
Refuge and Respite in the Rain.....and Sun
It was quite wonderful to return to Black Rock Resort after a few years' absence. Also wonderful to introduce Canadian friends to the resort. And, also wonderful that Black Rock was the setting to celebrate another Canadian friend's birthday. I worked with Dessert Chef Samantha on a special dessert. And Brian, food/beverage director, was quite helpful throughout our stay. Front desk staff very friendly and courteous. Four of the six of us stayed in a 2-BR trail suite, which I had chosen to maximize my storm watching. Love the large bathrooms. Happy Hour in the bar certainly put us in a good mood! Two dinners are eaten in Currents restaurant. Food was delicious each time, but there were some missteps on both occasions. Particularly for the birthday dinner celebration, the timing of courses was off. Fortunately, we had no where else to be! And Black Rock Resort is a terrific location when you just "want to be."
Midweek Get Away
My wife and I just enjoyed a couple nights in a one bedroom suite at the Black Rock Resort . We took advantage of the Relax Spa Package which included two luxurious robes (white), Sea Kelp bath salts to be used in the large soaker tub and a $100 gift card which we used for a light lunch and a breakfast. We loved our spacious room with a well stocked kitchen, and a large bathroom with a separate shower and soaker tub. The best part is the large windows and the VIEW! You look out at the waves and surf crashing on the rocks in the bay in front of you. We slept with the window open one night and fell asleep to the waves. We found the staff very friendly and enjoyed talking to them about life in Ukluelet and their special part of the world. One of our favourite experiences was the Wild Pacific Trail which is right next to the resort. Even though it was a drizzly day the trail is absolutely beautiful. It was supposed to to be a two hour hike but we took about three because we stopped a every view point. The hike is free but we gladly put some money in the donation box at the end. We did not use the spa but you can tell that it would be a world class spa. The best part of the resort is the view, warm staff and grand modern decor. The worst part is the that we did not stay long enough. I would recommend at least 3-4 nights to enjoy the resort and surrounding area. Thank you Black Rock Resort!
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.