What to expect
- Sleep Quality
Last 5 reviews
It's Saving Grace Are The Views
I got a great deal to stay at the Blackrock and was so excited to indulge in a luxury few nights away with our close friends. We booked a 2 bedroom trail suite. This room option is great for 2 couples as the bedrooms are identical and both have an ensuite bathroom. Our suite was on the bottom level and the views were absolutely gorgeous. We loved hearing the waves crashing onto the rocks nearby. The resort is so dog-friendly which was great as we brought 2 dogs with us. We received a little package for the dogs including treats, food bowls, a blanket, and some towels to use for them. It was a lovely touch! My friend and I went for massages at the spa and that was a lovely experience as well. Some downsides and areas for improvement: - We had issues with our room keys not working at first. - The doors to the patio were extremely difficult to open. - 2 shelves in our fridge were broken. - Our fireplace wouldn't work and we had to call maintenance to fix it (although the maintenance guy was great!) - We went to the lobby bar for happy hour as they advertise "food and drinks specials". When we arrived, the hostess that checked us in walked up to us with her mask on, then pulled her mask down underneath her nose and mouth to speak to us (just a couple feet away). This is not appropriate and made me feel uncomfortable as you'd expect COVID safety protocols to be adhered to strictly in a place that serves food and drinks. After waiting for about 15 minutes, the server came over and let us know the specials... only 3 drinks specials, and no food specials at all (despite the advertisements). We decided to go back to our room to enjoy our ocean views and our own drinks and snacks instead! Overall, this resort just seems like it needs a bit of TLC. I enjoyed my stay, but would feel a bit ripped off if I had paid full price. Recommendations for activities in the area: - The Lighthouse Loop is an easy, beautiful hike close to the resort - Pluvio restaurant was AMAZING!! - Pacific Rim Eco Tours took us on an awesome bike tour of the area
Place is in utter Kaos. Check in seemed to take forever. Room didnt seem cleaned at all, still could see dog hair on the carpet, there was no coffee in the suite. We called front desk 3 times to get coffee and 3 hours later someone finally showed up. Views were good from top suite. Couldn't get into restaurant at all even when trying to call early for a reservation, but no one would answer the phone. We ended up going to the lounge to eat and we were charged $16 for about 7 chicken wings that were dry and sub par. Staff customer service was terrible, they would just walk by you like you weren't even standing there, so couldn't ask questions. NEVER AGAIN!!!!
Honeymoon horrible/good view
Brown water for showers and baths, kitchen water was warm and brown too. Door falloff the hinges to my friends suites patio, and he stepped in a nail coming through the floor moldings. No clean water offered form front desk. Room was 100°C when we got here made it unbearable to sleep day 3 still to hot with windows and patio open and I can see into 6 other suites. Not impressed for $500+ per night.
Beautiful location but room for improvement
We had a very nice 3 night stay at Black Rock. The location is amazing, beside a great rocky beach and the great hiking trails on the Wild Coast Trail. The views from the lobby are lovely. We stayed in a lodge studio suite. The room is spacious and comfortable with a nice sized bathroom and deck. There was a small dining table and chairs which was nice for meals. Unfortunately the room was at the back of the lodge and the view was of some bushes and trees with the ocean a long ways away. The resort is very nice and should be 5 stars but is more like a 4 at best. For the price charged I did expect more. With some improvements they could make it worth what they charge but they aren’t there in my opinion. I was hoping they would send out an email survey to obtain guest feedback but I’ve received nothing. Some areas that need improvement: Studio suites should have more dishes. Having only 2 of each item (2 plates, 2 glasses etc) and no dishwasher meant I was constantly doing dishes since there was no housekeeping during the pandemic. Housekeeping items should be easier to obtain, we had to call for towels, coffee, etc because only 1 nights worth of items is provided on check in and there was no housekeeping provided. The decks are not private, they are all glass sides and only 2 inches from each other. We rarely sat on the deck because of the lack of privacy. There is no air conditioning so it can get warm, even in late September. There was also a lot of noise (stomping feet, music) from the unit above us. I’m not sure if they were just very noisy people or the sound proofing wasn’t good. The pools and hot tubs were closed to guests due to the pandemic unless you had a spa reservation. This felt like a cash grab, only allowing you to use what is normally included if you buy a spa package. Most hotels allow guests to book a time for the pool to maintain social distancing but here we had no option unless we had a spa time already booked. Use of hotel amenities such as the pool should be given to all guests not just spa guests. Social distancing wasn’t enforced during check in. We tried to check in a little early when there was no one there but the room wasn’t ready. At 4 pm check in there was a long waiting line including families with their kids even though the sign said only one guest per household at check in. The staff were somewhat friendly but didn’t make much effort. We let them know it was our anniversary when we booked and they did mention it on arrival but there was no card or anything as most hotels usually do for guests. We were never asked how our stay was in any interactions with staff including check out. All in all it was a great trip despite the challenges and I’d consider going back because of the location but would love to see some improvements first.
Staycation for hubby’s 40th
This resort is phenomenal! Clean, great Covid measures and gorgeous views! A huge shout out to Black Rock for delivering an incredible resort that definitely didn’t disappoint. We had a wonderful breakfast at currents restaurant (on property), and enjoyed exploring the area (wild pacific trail). In the past, we’ve stayed in Tofino, but lately it seems so busy. Ucluelet seems to have a more mellow vibe.
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