What to expect
- Sleep Quality
Last 5 reviews
Our first stay was a 4 and the second was a 3....beautiful place and setting though!
The Black Rock Oceanfront Resort is a beautiful place and we enjoyed our two stays. This was our first time staying at an independent Canadian resort of this type and while we did have some expectations, we didn’t really know what to expect. In this review, we share the pros of cons of staying at the Black Rock. We rate the BROR as a 3.5: based on our first stay, we would give the Black Rock a 4 but due to our second stay, we are rating it as a 3. Pros: The location: You cannot beat the Black Rock’s location: right by the beach, near the Wild Pacific Trailhead and a short walk to town. The room: We stayed in a studio twice and found the rooms very nice and spacious. The rooms look better in person than in the photos! The small kitchenette is adequate to make basic meals and to reheat take-out. The bathroom: Of many places we have stayed at, we loved the bathroom; not only do you have a nice soaker tub with a view of the fireplace and the ocean (depending which room you get) but the shower is amazing and holds in the steam to warm up when you get cold. Their toiletries are also quite nice and we appreciate they are from a Canadian company. Cons: The room categories: We booked the same room category both times (Studio Lodge) and got very different rooms. Our first room faced the ocean and our second one faced the trail was more or less the worst room in the resort (right to the back of the hotel beside the fans and service hallway/trash removal). The bed: Not sure what it up with the beds but instead of rolling into the middle due to the best being softer, we rolled off the edge of the bed. It was quite weird and the beds in both rooms where like that. Aside from that, the bed and bedding was nice. The staff: We found the service to be hit or miss; it really depends who you got. We also felt they could have done a better job in providing us with the things we needed in the room; for a 4 night stay, leaving 1 day of supplies is understandable but annoying too. That being said, they were quick to deliver items when we called. The amenities: Due to COVID, the hot tub and gym were not available nor was the breakfast restaurant. We understand the challenges in getting staff due to the last minute changes in travel recommendations but other resorts found a way to offer amenities. Privacy: As lovely as the balconies and the views are, it is not very private and you can feel close to your neighbors as they have adjoining rooms. We did not find the rooms very soundproof either. Overall: We did enjoy our stay at the Black Rock Ocean Resort and would stay again and would just manage our expectations better. It really is a stunning place in a beautiful setting where you can truly relax and enjoy what Ucluelet has to offer.
Worth it - at a discount rate
Went with my so for a birthday , and the resort was kind enough to offer us a discount for being a first responder. We stayed in the partial view one bedroom suite which is normally 360 a night in the fall and we paid 210 / night. At the price we got it at, it’s absolutely worth it. The room was big and bright, had mostly what we needed, and had a nice little view. IF we paid 360 a night for it , I wouldn’t have been impressed. The rooms are super plain aka basically next to no decorations , outdated , couch is small and uncomfortable , the door to the balcony is weird and hard to figure out at first. For having a kitchen it didn’t have tin foil or cooking oil which are such basic necessities we had to go out of our way to get them, but maybe from staying at Airbnb’s so much we got used to having those things at our convenience. Location of the resort is the selling point here. Absolutely stunning. We received good service during check in and out and everyone was friendly . The restaurant had amazing food for both dinner and breakfast ( their mussels are amazing) and the resort it’s self is close to all the shops in Ukee. Would I stay there again , yes if I got a discount but other wise I don’t know if I would splurge on that resort.
Winter get away
Arrived on a Monday to a power blackout that lasted 5 pm to 10 pm. We were foolish enough to think this was a one off. The next day, the power went off at 7 am and came back after 10 pm. I had planned to get some work done but could not after my computer died. My CPAP machine would not work. Absolutely nothing worked since even the suite’s kitchen was electric. Management were not sympathetic to the inconvenience. Curiously, the kitchen staff mentioned that power cuts were a regular occurrence and they had learnt to cope and continue serving meals. The lobby staff were also hooked up to a portable generator. After paying $400 a nite to stay at this place for 5 days, I except a lot more including a luxury hotel equipped with the ability to deal with power outages which they should anticipate given their location. Would not stay here again and neither would I recommend the resort. Torino would have been a better option.
Restaurant closed weak kitchenette
We arrived November 18 to find the restaurant closed without notice. Our room was not available until 4:45 leaving us waiting for an hour and a half in the lobby. Lounge also closed. As we didn’t want to drive to town for breakfast each day we picked up breakfast supplies only to find that our room did not have the advertised hot plate or microwave. Not what we expect from a high priced hotel. The views are great, but otherwise not impressed.
Come for the views
Stayed at Blackrock for four nights second week of November. We booked a trail studio which contains close to a full kitchen including two burners, a micro wave / traditional oven and a larger sized bar fridge. We were on the second floor of what are essentially four room condo buildings separate from the main hotel. The view from our room was spectacular and was the highlight of our stay. For the best views choose rooms that end in 03 or 04 which should have you on the top floor. The bathroom had a soaker tub and a rainforest shower head and heated tile floors. The bed was a queen and comfortable for a few nights. We brought our dog and the resort really caters to dog owners which we appreciated. We drive a long range electric car and there is one free electric charging station which was helpful. We enjoyed Ucuelet which has lots of great little restaurants and is just a few minutes away by car. We tried the bar food and had breakfast at the hotel and frankly we advise giving it a pass. The food is overpriced and below standard. It the one area the resort really needs to improve. One other comment, we never once noticed anyone in the registration or restaurant area who looked like management. The staff are young and lack a certain polish for an expensive resort, they need someone with experience to monitor service levels. Overall we enjoyed the stay and would recommend the resort. Hoping the dining improves as would have enjoyed a top end meal on one night.
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