What to expect
- Sleep Quality
Last 5 reviews
Great location, Excellent service
We booked a last minute vacation and got a great suite with easy access to the beach. While there was a slight issue with the room, Destiny and Todd resolved it quickly, professionally and beyond our satisfaction. Great customer service and we can't wait to stay here again!
I am very disappointed with the entire experience. When I booked this hotel I was told there would be a breakfast included of hot and cold options. When we got to the morning and had breakfast we showed up to find fruit cold cereal and some muffins. When I went to grab an apple the frunt desk girt yelled at me for touching an orange in the bowl and told me to take when I touched. First of all the was she spoke was super rude. Second of all all of the fruit was wrapped in Satan wrap and the oranges were on top of the apples how am I supped to grab and apple without touching an orange. She had no right to speak to me the way she did and no right to yell from behind her glass wall. When my husband ans I went to gran outer cold cereal we noticed that although the fruit was wrapped in plastic the bowls and the spoons for the cereal were open to the air not wrapped and just put in a basket where I had to touch multiple spoons just to grab one. This didn't make much sense to me. Another issue I had was upon arrival I asked about the pool for my kids and was told on sorry no pool. My husband then asked about use of the gym she just said oh we have no staff to clean it so it's closed. I am super disappointed that I paid well over $500 for one night and we were not able to use any amenities at all. And had to go into town for breakfast because there were next to no options to eat at the hotel. I am very disapointed and will never be staying at that hotel again the $550 dollar price tag for a place to sleep was very upsetting.
Perfect location, excellent stuff awesome experience. Quick check in and out. Had trouble with the tv box, but Steve replace the box and set up everything in 10 minutes. Everybody was extremely professional. Thanks to all the stuff.
If you are coming to Tofino, why wouldn't' you want to support and stay at a resort that is indigenous owned. The Tin Wis is oceanfront at Mackenzie beach - one of only three beaches in Tofino where beach fires are allowed. Tin Wis in Tla-o-qui-aht First Nation language is the words for "calm waters" be sure to score a rental from Tofino Paddlesurf, on-site at the resort and on the beach. Go for a sunrise stand up paddleboard = heaven!
Tin Wis ran a local special for the month of June so I booked a night to surprise my son on his birthday. As Tofino locals, we frequent Mackenzie beach often but have never had a stay in any of the hotels/resorts. We stayed in room 116 and had a gorgeous view of the ocean and the well maintained lawn. The rooms have recently been renovated. The floors are laminate so it keeps things clean. The beds were very comfortable. As an adult I don't often sleep well in hotel beds, but I had a great night! Lovely artwork adorn the walls and the TV is quite large for a hotel room. Front desk service was friendly and quick! In regards to COVID there are the correct signage and sanitizer at the front doors before entering. Breakfast would normally be complimentary buffet but is currently a cold grab and go from the main reception area. The fitness center and hot tub are currently closed as well. The outdoor hot tub was recently built on a deck and has a beautiful view of the ocean. I would love to stay again once it has been re-opened! The hotel is within walking distance to the Live to Surf complex which has a few food options. We enjoyed take out from Wildside Grill and dessert from Chocolate Tofino to enjoy on our patio. Thank you Tin Wis for an amazing deal and a great experience!
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