Guest reviews Sun Peaks Grand Hotel, Sun Peaks

by mt10wr

Phenomenal Skiing, Terrible Service

Problems from check in to check out. None of accommodations were prepared, had to dig around to find our ski passes, no meal plan we paid for was actually provided. Power was out almost a full day after 15:00hrs, dinner closes early on weekdays, not one attempt to bring fresh towels or even refill toilet paper. Apart from beautiful skiing and great conditions, along with some amazing shops who offered great customer service in village the trip was a bust when it came to accommodations. The bed was comfortable however, however having done so many renovations they forgot to renovate the shower / tub and toilet, also bathroom fan was broken.

by bevacqua Burnaby, Canada

Sun peaks Grand

The hotel was lovely, service was great staff was very friendly. Only one restaurant in the hotel was good but with a limited high priced menu. Hotel rooms could have been cleaner, used less during covid you think that rooms would be given a deep clean in between guest stays

by GeoffM223

Bring long underwear and ear plugs to this hotel...otherwise very good.

There was a one-off problem with the heating on our first night which we felt should not have happened...it was resolved the next day. The heating return fan was very noisy even on low which made it difficult to sleep at night.

by Jencka9 Kamloops, Canada

Never disappoints

We continue our loyalty to this hotel year after year because they never disappoint. Amazing location, clean and updated rooms, great amenities, warm and friendly staff. You can’t beat this hotel if you’re staying at Sun Peaks.

by Teresa S. P Kelowna, Canada

Spring Break Family Trip

Clean, nicely appointed, family and dog friendly accommodations. Excellent location in the village and proximity to the lifts, shops and food. Close to an off-leash area for the dog. Staff were friendly and helpful. Overall, a lovely spot for a family get-away.