Guest reviews Walnut Beach Resort, Osoyoos

by jjBC61 Cabo San Lucas, Mexico

Very disappointing!

We booked a “Sauvignon One Bedroom Lake View” room at the Walnut Beach Resort through Expedia to celebrate my birthday at the tail end of the Thanksgiving long weekend. We booked four different hotels for our mini vacation around BC through the Expedia site (Kamloops, Revelstoke, Invermere and Osoyoos). The other three lived up to or exceeded our expectations. This one did not. Our “stunning view” (as promised on their website) consisted of a hedge and the back of the barbecue cabana from our first floor room, though I did get a small glimpse of the lake if I stood on my tiptoes. It most certainly did not “relax or comfort” us (again, from their website). When I asked at the front desk if there had been a mistake, I was assured that all the suites on that side were considered “lake view”. The clerk (Suhki) was quite snarky throughout this exchange and told me there weren’t any other rooms available. Before our stay, we received a message (through Expedia) indicating that they had created a personal mobile concierge for us to use to plan our stay. In the message, they indicated that a link was provided to this service. However, no link was included in the email. I replied to their message (through the Expedia application) to ask about this and indicated it would be my birthday while we were there. We were looking for recommendations on things to do and places to eat. I received no reply. The location was not the best – it was a fair way down a road to the south of town. There were not any restaurants or pubs within walking distance. The only restaurant available was the one in the resort, and they were only serving a full turkey dinner (as it was Thanksgiving weekend). On checkout, Sukhi assured me that a statement for our stay would be sent by email. She didn’t bother to confirm that my email address was on file. Two days after our return, I had to email the resort to get our copy of the statement. They also didn’t seem to completely follow the COVID protocol recommendations. There were signs throughout the property requesting the use of masks while on site in public areas. While the staff seemed to wear masks, very few guests did and staff did not enforce their rule. Luggage carts were just left in the parking garage, with signs on them to return them to the parking garage when done. There was no indication that any cleaning or sanitizing had been applied to the carts after each use. This did not give me confidence that anything in our room had been properly sanitized. (I wiped down the room with antibacterial wipes we had with us.) On the plus side, the bed was very comfortable. And Carissa (the bartender in the lounge) was very friendly and helpful in recommending somewhere to eat that wasn’t serving only turkey. However, these two features are not enough to get me to stay there again.

by LeslieL760 Calgary, Canada

October holiday

Lovely location, pool lovely, lake view great. Hot tub was extremely limited in hours available. Not a hugely upscale restaurant with limited menu options but food was quite good, service friendly and efficient. Room was clean and quiet but under stocked for a weeks stay. Carpet in hallway very poor condition. No sign on entry that reception is one floor up. Overall a pleasant stay with an excellent price point. Would recommend and stay again.

by paubaker

Pointe 49

Holy smokes! Order the fish and chips- it’s awesome. Lightly battered and we upgraded to sweet potatoe fries- so crunchie and delicious. Our waitress was friendly and competent and made our visit enjoyable.

by YVRCoral Vancouver, Canada

Amazing place!

The location is beautiful. Facilities are very well maintained and clean. Pool is heated so you can go for a swim during colder weather. Staff are very friendly and caring, they go above and beyond to make your experience the best it can be. Restaurant on site, good food, beautiful view of the pool and mountains. Rooms are spacious with kitchen, so you can make your own food too. Absolutely recommend this place to visit with families and friends! You will not be disappointed!

by 55whale Okanagan Valley, Canada

Fantastic location for tired resort

Third time on a girls getaway to this resort. It is ideally located on the lake. Pool and beach are second to none. We always stay in a Merlot suite which is bright and spacious with an adequate deck. This year brought some disappointments in that the room is in dire need of some TLC. The door has broken off the en-suite shower, and a shower curtain has been woven around the top bar of the stall. Totally tacky, plus leaves a foot open at the bottom for water to escape. The furniture is worn, the bathroom ceilings stained and general maintenance seems to be lacking. The towels are worn to the point of being frayed. It does not appear that cleaning is done to COVID standards. The kitchen has been stripped to bare minimum, and if we requested specific items (teapot, cutting board) COVID was used as an excuse for not providing. The existing cutting board was badly stained and very worn. Of 4 wine glasses no two were the same. Val at the front desk was very friendly and helpful, other front desk staff somewhat short with responses. With no room cleaning or linen changing, dirty sheet was left outside door and not picked up for two days. Confusion on hot tub bookings, were told at check in no bookings only to be denied access because we hadn’t booked. Hot tub only open 5 hours per day. Second hot tub roped off with sign “Closed due to Covid”. Couldn’t figure out why one open and one not. We will return because we love the venue, but certainly not 4 or 5 star quality this year