Guest reviews Delta Grand Okanagan Resort, Kelowna

by rdmiller_pcj Richmond, Canada

Very nice

I spent a week here when working at the courthouse during a very very cold snap . Right across the street so that was nice . Great room . Never cold . Quite big . Very nice bed . Great shower . Poor wifi ( hence 4 and not 5 stars ) . Only one place to eat . It was OK but had a funny atmosphere . I felt like I was in the middle of the lobby . I guess the price must have been OK but I wasn't paying . Front desk was very helpful .

by Kelly K

Comfortable enough

We stayed for 2 nights on our way home from Rossland. The staff are lovely and very helpful,the place is clean and we had a nice view. But it lacked the thoughtful touches that would make it a great place to stay No extra towels,no bathrobes, no extra blankets or pillows. The coffee cups are disposable and were not replaced neither was the milk. The air conditioner was unbelievably noisy and took a long time to heat up. Great location as we walked everywhere. But would not go back

by Thom F Wayzata, Minnesota

Nice family getaway in Kelowna during winter vacation

We had a one day layover before starting our family ski vacation and this was the perfect hotel to stay from the Kelowna airport. We used the free shuttle from the hotel (about a 15-20 minute ride. The room was spacious and since it was Christmas day, we used the hotel restaurant for dinner -- I rate the food very good. The wine selection was OK. The dessert was A+. The location of the hotel is right next to the lake. I'd rate the staff super A++ and very helpful. We used the indoor / outdoor pool in the evening and our daughter (12 year old) was able to enjoy it. (they even offer a "SPA" which we didn't have time to enjoy. Our room was spacious and clean and we slept well. The WiFi and TV selection was perfect for a one night stay. We enjoy a walk in the early morning and I can see why it would be a good location for a summer holiday stay. The location is also ideal. We could walk to a grocery store even though most places were closed for "Boxing Day". I most likely will book again on our next trip to Kelowna. Thank you Delta Hotel staff.

by ileea Penticton, Canada

annual stay

we stayed here for my husbands Christmas party. we brought our 9 year old with us. everything was great as usual. it was the next morning that I was wowed with the customer service. Isabelle was once again at the desk to check us out(she also checked us in) she asked us how the night was and our 9 year old immediately piped up " it was great except for the noisy kids in the hallway this morning. " and proceeded to tell her about it. she took his complaint very seriously and asked him a few other questions. I had to go back in to the front desk after getting our car and she commented on how well he spoke and asked if she could give him something to make up for the noise. I said yes and she came out to the hotel entrance where the family was waiting and asked him if he would like to come in and get a drink on her. he went in and was ecstatic to come back with a bottle of orange juice. he will return for another stay. They do need a more family-friendly menu. As there isn't any other food place within walking distance that allows children.

by adsymh

Exceptional Experience

Starting with a friendly greeting from the door man, to smiles and waves from cleaning staff en route to our room I knew this would be a great stay. Nothing was a problem and everyone was very helpful. Special mention to guest services team member Emma B who was extremely helpful, friendly and informative. She really made the stay all the more special. The facilities and location are also top class. Highly recommend.