Guest reviews Delta Grand Okanagan Resort, Kelowna

by ChrystaC Conception Bay South, Canada

Lovely stay - perfect location.

We stayed at the Delta in early October and had a lovely stay. The room was perfect for our needs (spacious, quiet...fridge, coffee maker... etc). and the hotel is within walking distance of a lot of attractions downtown. The beds are super comfortable, as well as the pillows; made for a great night's sleep. the outdoor hot tubs are glorious, especially when the stars are out (just need to book a time.

by A7172ZMmaryb

1 bedroom condo

Perfect location. But our room was certainly not worth 500 a night. There is a table set and the chairs are all broken. One leg was cracked in half on a chair. The kitchen cupboards are dirty we used Lysol wipes to clean as much surface as we could. I had hoped to use the kitchen as my husband had surgery and I was trying to be comfortable as I could while waiting to go home but it was to dirty to cook anything. There is not one mirror outside of the bathroom which I found unusual and no make up mirror in the bathroom. For the price we paid this was 4 walls and a bed and the pillows are not fresh at all they smelled old and musty which sure made it hard to sleep. I’m just surprised that such a beautiful hotel is so rundown. Fantastic location tho for sure. Staff was great.

by Shiraz S Malappuram, India

Customer Service

Outstanding location, great rooms and very courteous customer service. Guest services call are attended to very promptly. Spent a week at this wonderful resort. Would like to express thanks to Regan at the front desk. Also Oak-n-Cru restaurant staff including Rachel, Christine, Sidney, Nastasha and Sanjoy. Most especially thanks due to Sophie, the Restaurant Manager for her professionalism, courtesy and pleasant mannerism.

by drBill15800 Vancouver, Canada

Disappointing

I’ve always considered Marriott hotels as very high quality. This one isn’t! We booked a two bedroom Vacation Suite: - Plates cracked - Kitchen Sink breaking away from Counter - Washer leaks - No chairs in master bedroom - Toilet consistently clogs And to top it all off we had a fire alarm at 3:26 in the night and there wasn’t an employee in sight to advise us on status. We had to ask the firemen when we could return to our rooms!!! To their credit, the staff have been polite and helpful ( when they were around!!) Disappointing!!

by Holly W

Madness in the Time of COVID or a Tale of Two Pieces of Paper

Manager hasn’t put a foot wrong; desk staff perfect, waitress remembers my drink of choice. Incredible emotional intelligence. My beloved husband died June 16 2021. That is 70% of my life gone Want my daughter to marry the aspiring firefighter whose name Chase? Helped me move out. Then there’s the Thompson River Conference Centre. -100,000,000 out of 10…