Guest reviews Delta Grand Okanagan Resort, Kelowna
What to expect
- Sleep Quality
Last 5 reviews
We spent a night here en route from Vancouver to Big White and enjoyed it. We arrived by car and although initially unclear as to where the valet was exactly, the receptionist quickly took care of the parking. Check in was speedy and efficient. The hotel certainly has a resort feel about it with the main restaurant/bar on the entry level near reception, along with a parade of shops. Our room which had a view of the lake was clean and comfortable. The bathroom was on the small side but functional and adequate. We had a good night’s rest before our onward journey despite the thin walls and being able to hear activities from neighbouring rooms. The hotel’s lounge was a great space to relax with a good selection of food for breakfast and afternoon snacks available. All the staff we came across were polite and helpful. The hotel’s resort fee gets you a discount bracelet which can be used at a number of venues around the hotel. The hotel’s bar did get busy in the evening. Breakfast served at the restaurant was fresh and delicious. All in all, a very pleasant stay. I would happily return.
Great location, but too expensive for what you get
It seems there is lack of competition because the product simply does not justify the price they ask. Reception staff was very friendly at all times and a later check out was granted without too much of a discussion. The club, which was tiny had a nice view of the lake and surroundings but Breakfast was served till 8 or 9pm which in my view is a bit early to cease. Offer was ok but like the size of the club, limited. Again friendly staff. The room I had had no real view but I am sure if you are high enough the view to the lake and mountains is beautiful. The room itself is good and the bed was comfortable. What was poor was the bathroom. Tiny in size as where the shower seemed oversized in relation to the rest. Anyhow, there is nothing wrong with this hotel, location is good, staff everywhere very friendly but still the price is too high for my taste and I usually do not mind paying whatever...if the things are right and in balance.
We stay here a lot and have spend a lot of money here but management and front counter staff very rude get treated let a regular customer doesn’t matter constantly had issues with dirty towels and bedding last time the bathroom door fell off and we were made to look at fault very unprofessional staff cleaners and repair man amazing very helpful. I have booked this hotel for over five years and complained never ever gets resolved,I will never use this place again and will make sure I spread the word because this place is going down hill very fast it’s old dirty and run down now.
Great More then just a Pit, Pit Stop
Loved this hotel. Stopped by en route from Vancouver to Banff. Rooms were spacious and clean. Large comfortable beds. Changeable pillows. Nothing can beat Marriott group bedding! It’s the absolute best. Service was impeccable. Staff were friendly and helpful. Location and views were amazing!
Wedding night stay
My bride and I stayed for the night before and the night of our wedding. We stayed in the south tower, and found our room to be fantastic; spacious, updated and very clean. They had some champagne and chocolates waiting for us. The front desk were pleasant and very accommodating; valet, bellmen and check-in. It was all we hoped for and more. Thank you for the great experience.
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