Guest reviews Delta Grand Okanagan Resort, Kelowna

by eldond271

Felt Like Being in a Prison

Delta Hotels asked how I enjoyed my stay, here is my answer. My wife and I were looking for a break and since we love Kelowna, and to do things right we chose the Delta Hotel. We have medical exemptions for wearing masks and instead practice social distancing, we made the hotel aware of our situation so there would be no confusion. When we first arrived we were harassed by the mask door guard, he said "you must wear a mask", when I said we have medical exemptions he demanded to know what our condition was. The nerve of this youngster, I said "this information is confidential" as he gave us a critical stare of disgust. We were again harassed by the janitor, a bald older German gentleman said to us in rude manner while we were waiting for the elevator, "where is your mask"? Not hello or excuse me but where is your mask. When we provided the same response as given to the mask door guard, and he also gave a rude stare with disgust. Then the restaurant waitress said to us "I seen you sneaked in without a mask, I will have you know that when you leave a mask is required". We answered we did not sneak in, why do you think this way of us? And we gave the same reason once again and this happened every day for 3 days every time we left our room. A very nice hotel and setting but our trip was full of tension, it was like being in a prison, although I don’t know how a prison feels but this was dam close and we absolutely hated our trip because of the very rude hotel staff. Just writing this aggravates me, how dare they treat people so rudely. In addition we booked our trip through Expedia, and they marked this on our room key envelope, I asked why they said you booked it on points and not through Delta, so it appeared we were discounted and marginalized because how we booked our stay. We were first put in a room on the 3rd floor overlooking the the air conditioning units, noisy and with no view probably because we booked with Expedia, after complaining we were moved to the 9th floor which was better. As for services everything is on your own, the rooms are not cleaned on a daily basis, the coffee is not in the room and when requested it comes in a large plastic bag and left in front of the door, you may as well bring your own from home and consider yourself as camping in a 5 star hotel that feels like a 2 star hotel. If you have any sort of medical condition I would strongly advise not staying with Delta hotels or any of the Marriott hotels for we were told they would all treat us the same.

by Karen534 Vancouver, Canada

Beautiful view of Lake Okanagan and very helpful staff

Some of the previous reviews don't seem credible especially since they are future dated. The 1 bedroom is spacious with a well equipped kitchen. Very clean and everyone expected to follow COVID19 rules. Staff are very helpful (Julia) and approachable. The pool booking app needs to be fixed and any kinks should have been worked out this late in the season. Great location next to the boardwalk

by Swiss70 Sherwood Park, Alberta

Time Share stay

We have an annual week here and its reliably comfortable. This year with covid, precautions were clear and we felt safe. We did not use any of the facilities beyond our unit other than the Cannery coffee shop which was good service and reliable Starbucks quality coffee. I do think the timeshare units need a bit more.love - while.it was clean and safe, small things could be better. (I'm tall and can see the dust on tops of.pictures, mirrors, etc-- in a pandemic I expected it would have been squeaky , top to toe. Things are dated (furniture and paint) but comfortable enough that we enjoy our week there.

by Villamarie888 Vancouver, Canada

Very enjoyable 4 night stay

Our experience for 4 nights in August was totally enjoyable. We were pleasantly surprised (after having stayed in Penticton previously) how this hotel followed all the rules for COVID. We felt very safe as guests were mandated to wear masks. We ate a few dinners and lunches during our stay and the food was good and served with a smile. wish i had written down the name of our waitress on a number of occasions - she was exceptional (#093396). It has been a few weeks and her name has slipped my mind. Front desk staff were always helpful as were all the staff we encountered. I would highly recommend.

by 412jeanettej

Family Visit Gone Wrong

This is the worst hotel experience of my life - after over 1000 hotel visits around the world for business and pleasure. This hotel is not recommended for family or friends events. We had high expectations for a nice holiday with our daughters are very disappointed. Do not recommend.