Guest reviews Delta Grand Okanagan Resort, Kelowna
What to expect
- Sleep Quality
Last 5 reviews
Convenient cut of services due to Covid, same high rayes
The only good thing about this hotel is location. Absolutely zero services, no room service, no cleaning of “touch points” (dirty elevator buttons, door handles etc), pool either closed “due to weather” when it was just a bit cloudy or very limited number if people allowed in the pool. At the same time no cleaning of lounge chairs and tables was observed at the pool area. Very hypocritical. If you are going to visit this hotel and are counting on enjoying their pool, you can forget about it unless you line up two hours before they open it in the morning. No special precautions taken due to corona but conveniently blaming Covid for lack of basic services. When most other gyms are open by now, Delta is saving money by having their gym closed. Still, their rates after taxes nearing $500 per night. We had two rooms rented for two days, overall enjoyed staying in Kelowna but super disappointed by Delta’s attitude during this challenging times. With the rates they are charging I would expect additional cleaning staff for common areas, proper disinfection of touch points etc. They are making killing now on people desperate to have a glimpse of normalcy, while not providing any services you would expect for this class of hotel. Why is government allowing them to stay open under those conditions without taking proper precautions to protect their guests? It’s a disgrace, this hotel’s management should be held responsible for future outbreaks that I am quite sure will happen ... Picture of pool line up.
Good Staff, but poor maintenance
THE GOOD : Excellent location, Very attentive staff, good view THE BAD : Quality of furniture and unit finishing is not very high, Missing many basic elements in the kitchen such as a knife block or scissors, Maintenance of the unit is very poor; peeing paint, plugged shower head, back door that has a malfunctioning latch, windows fogged between panes, etc TOO many problems to list.
Vacation During Trying Times...
As a Platinum Bonvoy member, our expectations are high - this isn't our first stay the Grand Okanagan but it absolutely is our first stay here during Covid. If you're planning on vacationing during Covid, plan accordingly and lower expectations. We just stayed at the Four Seasons in Whistler and it's the same experience - everyone is doing their best during a very strange time. We're half way thru our stay here and everything has been great - no, we didn't get the usual room upgrade we're accustom to getting, no, the club lounge is not open during Covid, no, there's no daily housekeeping. This is also during a pandemic - be kind and have patience. The standard rooms are fine (air conditioned, clean and anything you're missing, you can call and request). Pools are open, reduced hours and you have to pre-book a chair, plan accordingly. Restaurants in hotel are open, they are really busy so make reservations. All the restaurants in town (walking distance) are also open so you have a lot of options. Everyone at the front desk are incredibly helpful and are trying their best. Be patient and if you want a five star experience, wait until this pandemic is over. If you want a great stay, out of your house and to enjoy beautiful Kelowna, plan your stay in advance but definitely still book it :)
Not off to a great start
Only been here a few hours but disappointed so far. Our “upgraded” room is not nearly as nice as one we stayed in 2 years ago. They keep changing info on pool hours. Found out at check in that there will be no housekeeping for 5 days! When I went on the Marriott Bonvoy app yesterday it indicated we would be in a 2-bedroom suite but when we arrived today, we just got a pretty standard king room. Wanted to have lunch after we arrived a bit early & room was not yet ready. Though there seemed to be lots of open tables in the restaurant I was told they had a 45 minute wait to be seated! Tried to go to the very limited hours pool...was informed once I got out there that empty chairs were “reserved” and I would not be allowed to access the pool today unless others left! “They will call me if and when they have room.” I can come down tomorrow at 10 am to see if they can find a spot for me tomorrow! I seriously would have cancelled this trip if I had known this! Bitterly disappointed!
We unfortunately had to travel for work during covid and staying at this hotel was incredibly inconvenient from the time we checked in. Keeping in mind that this is the third hotel in a week and we completely understand the lack of some amenities (housekeeping) and the attempts to keep a sterile environment (masks and hand sanitizer). This particular hotel had a host of bizarre covid procedures that contradict each other. They won’t make a highball at the bar but they will open their pool? They also wouldn’t let a courier driver up to my room but it was fine that an hour earlier a neighbouring room had 3 different types of food delivered to their room? Bizarre policies everywhere that are completely inconvenient to the guest. You are better off staying at a more moderate hotel since all of the amenities and services aren’t available. I WOULD NOT recommend this place for business travel, at any time. The internet connection is unbelievably poor. To the point where I was unable to do my work, unable to Skype my son and unable to hold a connection long enough to keep calls. Honestly, it has not been great. I would definitely recommend waiting until covid is over.
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