What to expect
- Sleep Quality
Last 5 reviews
Rooms were not up to the price paod
Rooms finishing a were worn and stained and should have been renovated 20 years ago. Water stop flowing during a shower and then we were told there would be no hot water! Hotel staff were however friendly and did what they could which wasn’t much.
Disappointing and didn't live up the the hype
Two weeks ago we went to The Digby Pines for the weekend. We'd heard great things about it and were excited to finally take a wee break. After our weekend, we immediately got a feedback survey, which I filled out in detail. I have not heard a peep back from the hotel, even though we were really disappointed in our experience. We arrived around 2:30 and were told our room wasn't ready, but were simply told to come back later with no offer to keep our bags or invite us to sit in the lounge (large and empty, plenty of room for social distiancing. We left and drove around, basically, and had a warmer reception on our return. But the first front desk clerk totally made us feel like were were inconveniencing her rather than the other way around. We were really hot the first night and couldn't get the AC to work, and then next morning when I asked about it I was told that our room's unit was part of a "block" and that "majority rules" as to whether I could have the AC on (I understand how these systems work, but we paid for our room. We should be able to set the mode of heating and cooling). The solution was that they gave us a tiny fan. The most disappointing was the food. First up was the bread basket, which was completely cold. Then my husband ordered the steak frites $36 and it was not good. He mentioned it and they did comp our dessert, but his chocolate pecan tart was old and crumbly and also completely cold. We'd booked breakfast with our room, which included the buffet. But the potatoes in particular were cold (Sensing a theme here). The next morning we tried again, with more cold potatoes and this time the eggs tasted as if they'd been put in a pan that had held fish previously. The one bright spot was the wait staff at the restaurant. They were lovely and we had no issues with the service. I gave it a 3 because it was clean and the restaurant staff were great. But this hotel definitely did not live up to the reputation. If we are in the area again we'll look for other accommodation.
We really looked forward to staying at this hotel and really wanted to like it. Unfortunately the 3 staff who were around while we checked in seemed irritated. The gal who actually checked us in was abrupt and spoke quickly, as if she just wanted to get rid of me. We got to the room and it was sweltering. We were grateful to quickly call the front desk and they turned the heat down for us so that after we returned from dinner the room was at a fair temperature. When we checked out it was nice that 3 different ladies were there and all of them were nice and friendly. I had originally thought I would give a rating of 3 but these ladies really changed my mind. I wish I had gotten their names.
We stayed at the Pines last week as a spontaneous trip. We were there for 1 night but what a beautiful place! The staff were professional and helpful, the grounds were amazing, we went for walks in the area, had dinner at the 19th hole with brilliant service and breakfast in the morning was amazing! We just found it a calming, relaxing place to be. We loved it so much we are returning in a couple of weeks!
this is an amazing historic property with great outdoor amenities including walking trails , golf and more , the gold course is amazing and the venue with its historic architecture is beautful cant wait to see it after the renovation
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