What to expect
- Sleep Quality
Last 5 reviews
Friendly Staff, Beautiful Facility
Staff were very friendly and helpful. Room Service was very fast and the food was delicious. Check in was quick and painless. Room was very clean and comfortable. Rooms are on the pricey end, but it is absolutely worth it for the luxury service. If you can get a discount it's even more worth it!
Check-in was easy. Stayed in a one-bedroom king suite on second floor. WiFi was terrible. Ordered room service coffee...also terrible. These are two basics that should never disappoint, but both did this time. Not clear in room how to order breakfast; no menu in room and nothing found on the in-room tv.
the hotel is terrible
I checked in Fairmont Palliser on Sept 14, 2021 and stayed there for one night. I had a very bad experience with it. 1. The room access card was out of order and had to adjust separately twice. 2. The room fuse box was out of order twice and had the technician to fix it 30 minutes apart and the room became total darkness. 3. Room temperature could not be control. The room was cold and we need to use the blower to keep warm. Was told by the front desk that they could try to control from their side; BUT nothing worked.Caused me severe headach the whole night wihtout sleeping. 4. When I tried to ask info for calling a taxi for the airport, the staff was not helpful at all and told me to call myself. I was total shocked by this 5 stars hotel. Other Fairmont hotels from Jasper, Banff and Lake Louise were GREAT except this one from my very recent trip. VERY DISAPPOINTED!!
A welcoming classic hotel
We really enjoy the traditional railway hotels of Canada... Ch Frontenac.... Banff Springs... Hotel Vancouver... even Hotel Saskatchewan... and they are all renovated to modern standards while retaining the charm.
Very expensive parking $$$
We parked the car at 4pm and left the day after at 8h am. 16 hours costs 57$ Parkings are cheaper in NY or London We called the parking management and they told us it is the price The hotel is ok but you can get cheaper next door for the same quality
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