What to expect
- Sleep Quality
Last 5 reviews
If you value your hard earned money, go elsewhere.
Take your hard earned money elsewhere. For the price, which is $$$$, this Fairmont resort is subpar. I get it, Jasper has less selection, and this is already nicer than the others, but still sorely lacking for a Fairmont. Sure, the location beside Lac Beauvert is amazing, but this does not justify the price. Our experience - Aug 1-Aug 3 ($7XX for 2 nights), first night was in main building in Deluxe queen room, our room was 27 deg C (at 730pm upon check-in), we were told the hotel's central AC was taxed by the hot weather of 28-30 deg C. For a resort of this size and prestige, I expect that your HVAC system is up to par and has been upgraded given the resort’s age. We were given a second fan and a bag of ice. This was after I talked to the manager, Alexander Jones (he was great), he said all the rooms were taken, but they put us in a cabin room separate from the main building on the second night. IMO, if I was told the hotel had no AC prior to arrival, I would have spent $2XX/night somewhere else in town with AC and saved some good money in the process! This second room wasn't as nicely renovated, but at least they had a portable Air Conditioning unit inside that worked. Here’s the kicker, our outdoor patio that the cabin accommodations came with had no patio chairs, where every other patio did. At this point, I was sick of talking to management. I just left it. On the same day, I experienced a very frustrating experience where my wife and I arrived at the boat launch to take a first come first serve kayak or paddleboard rental. It was obvious that there were either kayaks or paddleboards available. However, we were told that it was 500pm sharp and they needed “time” to process the waivers and all waivers had to be in before 500pm. Needles to say, myself and other patrons were agitated by this answer, and I knew other patrons had been waiting much longer than we had been. The boat launch was only manned by one female (that day) and she was both ill equipped and overloaded. The free and rental equipment at the boat lunch is from 11am to 6pm(5pm last rental), which is inadequate for how big the resort is. The weather is great at 9am, 10am, so why they don’t open it up earlier and later during this time of the year is astonishing to me. I am sure people beside myself would not return for this and other reasons. Management needs to step up! Amenities: 8/10 Service: 9/10 Boat Launch availability and experience: 5/10 Restaurant (Orso): 10/10 Rooms: 6/10 Resort ground and maintenance: 8/10 Value for money: 6/10
Beautiful grounds and scenery, outdated
The grounds are beautiful - near a lake. Amenities were outstanding - kayak, horseback riding, golf, pool but the rooms and spaces are very outdated- finding that to be a theme in many fairmount brand hotels. Bar,lounge was decent.
Rating depends on whether your room has AC!
I am a loyal customer of Fairmont properties around the world and a Diamond ALL member. I have not been back to JPL for over 10 yrs as I felt the property was run down and sorely in need of a major renovation. After all this time away, I heard that they have renovated and with COVID stopping us from travelling outside of Canada, my family and I have been spending our vacations closer to home. I was able to get a very good deal at JPL for my recent stay and was very excited to try this resort again after such a long absence. I booked through the front desk manager and was very happy that he kindly extended a deal to me as well as offered an upgrade. I have been looking forward to this trip for weeks. Unfortunately, our initial excitement quickly turned to disappointment when we entered our "upgraded suite" on the night of our arrival. The room was stifling hot when we entered and the thermometer registered 27C. We tried to get the AC to work, only to be told by front desk that there was NO AC in the room! She offered a fan and we took it. Unfortunately, with 2 fans going, the room stayed at 27C. We did not sleep at all the first night. The second day was worse - temp inside the room went up to 30C. We had the front and back doors and window opened and the 2 fans going but the temp only dropped to 29C. We could not keep the doors and windows open through the night because of all the bugs that came in AND the marijuana smell coming from the room below us. So, all of us slept with the window and doors closed, in a room at 29C! 2 nights in a row without sleep! I finally had enough and asked the front desk again why a Fairmont would not have AC in their rooms that go for >$1000 per night! The response I got was that it was due to "power usage" limits and "environmental concerns" in a national park. So I was led to believe that none of the rooms had AC. Imagine my shock and dismay when I found out that SOME of the rooms HAD AC, just not ours! 2 nights without sleep on my 4 night mini-vacation must have made me really grumpy, coz I was not going to tolerate this any further and getting nowhere with the front desk staff, I reached out to the Front Desk Manager, who, to his credit, moved us to an air conditioned room the next day, so the last 2 nights of our vacation was much better. The new room had AC and a gorgeous view of the lake. He also gave us a further discount on our stay, which was very much appreciated. However, I still don't understand how a Fairmont resort would even offer rooms without AC? As for the other aspects of the resort, there is no denying that the setting is beautiful. Lac Beauvert, the golf course and the landscaping is absolutely gorgeous. There is a pool but it is limited to 25 people at a time, so be prepared to wait your turn. The resort fee also covers the use of paddle boards and peddle boats BUT hotel guests have to line up with the public, so we lined up 2 days in a row, only to get to the front 1-2 hrs later, to be told that nothing is left! Why would the hotel not give priority access to the boathouse rentals and swimming pool to their own guests? At the Fairmont Chatueau Lake Louise, their canoe rentals give priority access to their own guests and at a discount. So, JPL, if you are going to charge a daily resort fee and tell your guests that certain amenities are included, you should make sure your own guests actually have access to those amenities. Restaurants - Orso Trattoria is fantastic and worth a visit (see my separate review of that). Emerald Lounge makes an excellent Emerald Mule and chicken wings! Breakfast at the Great Hall was also very good. The food has definitely improved since the last time I was here. I was seriously going to give this resort 1 star, after the first 2 sleepless nights in unbearable heat but then, the Front Desk manager made the last 2 nights' stay much better by offering us a room with AC, a further discount on our stay and several complimentary baskets of goodies, that I felt I could give them a 3 star rating. To get a 5 star, they would seriously have to ask themselves WHY they would offer any rooms without AC, esp at >$1000 a night and they need to give priority access to resort amenities to their own guests (boathouse, pool etc). Oh, and, just so you know, if you want your room refreshed, you have to ask for it. Housekeeping is no longer offered daily (which, I am actually fine with). Other little things that was different from other Fairmonts - no branded slippers, no pen and paper pads, no complimentary bottled waters. So, if you are considering coming here in the summer, make sure you ask if your room has AC!
Beautiful Scenery and Fantastic Accomodations
Spent four nights at Jasper Park Lodge at the end of July 2020. It was a trip to remember. The hotel staff were very accommodating. We had no concerns during this Covid19 pandemic as the hotel is taking extra precautions for all the guests and their staff into keeping everyone safe. The food was fantastic, every meal we ordered was excellent. We had a wonderful room overlooking Lake Beauvert. The loons were on the lake and it was such a delight to hear their calls in the early morning and evenings. A bald eagle also flew over the hotel property which we saw daily. Took a peddle boat out on the lake which was such fun, the water is crystal clear as we could see to the bottom.
Beautiful Location! Great Service! We will be back!
My husband and I just returned from our stay July 26th to July 29th. This was our first stay at this resort and I wish I could have stayed longer! We were in room #104 which has a stunning view of the lake! The room was clean and ready for us upon arrival. Check-in was super easy as they have staff at the gate with your room keys. We where given a safety package at the gate which included hand sanitizer, masks and gloves. Our temperature was also taken at the gate and before entering any of the the restaurants which I really appreciated knowing that the Fairmont is keeping everyone safe. The grounds are stunning, the lake is crystal clear and there is a lot of activities you can do (biking, kayaking,peddle boats) or you can just relax and enjoy the view. Honestly you really don't even need to leave the resort! We dined at the Emerald Lounge for lunch and dinner, a great selection on the menu for everyone and a stunning view if you are on the patio. We also dined at the Orso Trattoria on our last night and would highly recommend the Bison Filet! The staff was great they contacted me numerous times to make sure everything was ok and even gave us a few tips on some sites to see. This is one the most beautiful spots to stay in the Rocky Mountains! We are already planning a trip back next year!
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