What to expect
- Sleep Quality
Last 5 reviews
Simply two perfect days!
Such a beautiful place, we felt totally safe there where so many Covid protocals in place. We felt very safe our cabin was great, lots of room and so comfortable. The staff was great and could not do more for us. We spent lots of time walking and just relaxing. It was a very special and relaxing experience.
World class resort
We were here 4 days in mid October. The weather was cold so spent most time indoors. The hotel is spotless and they practice safe protocols from the second you enter the property. The retail stores are interesting but the food and beverages are expensive but then you are paying for the ambiance.
We stayed at JPL this past weekend. The property is absolutely stunning. My favorite part was having breakfast in the great hall, it has the most amazing views of the lake and mountains! You get the same view being in the pool & hot tub. There’s no shortage of activities to do on the property and the activities desk had lots of suggestions for things to do around jasper. The staff was beyond helpful in getting whatever you need, and doing so in a timely manner. We saw lots of wild life on the property (we walked past a family of Elks right outside our cabin!). Thanks to Gerrilynn, Kody, and Stephanie for taking care of us! We can’t wait to come back again!
Not what we expected from a 5 star property.
Initially we were told we could not check in until 5 pm. We called again later to say we travelled far and wanted an earlier 4 pm check in common with most hotels. We were eventually approved for a 4 pm check in. The room was overpriced and too small for $450 ( it was a tight squeeze getting into the bathroom) and didn't come with a coffee maker or small fridge. That would require you to upgrade. No main lobby coffee or other refreshments for customers . The main dining room menu was poor as was the food and presentation. Thankfully our next night was a much better experience at the Chateau Jasper Hotel.
Amazing service and rustic experience
My husband and I are here for our honeymoon and originally I had booked the Junior Lakeview Suite. The view was amazing, but the room was a bit small (only because I wanted to go all-out for the last leg of our honeymoon, it's beautifully quaint otherwise!) so at the very last minute I called and requested a possible upgrade and the staff was SO accommodating and helpful! Alex at the front desk was top notch. Within an hour our bags were picked up and moved to a Lakeview Suite and it was PERFECT! A beautiful mix of rustic with the wood burning fireplace and wood panelling, and elegance with the updated bathroom (jetted tub!) and king poster bed. The Staff's willingness to accommodate us was so appreciated. Special shout out to Patty who helped move all of our stuff and gave us some great pointers and laughs, Kate in In-Room Dining whose cheerful personality in the morning was a great start to the day, and everyone else who we haven't met yet - we are here one more day and we're so excited for what else is in store!
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