What to expect
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Last 5 reviews
"Once in a lifetime" for a reason
It was fine, we felt relaxed. But all in we paid nearly $900 for this stay! We had a better stay at Mount Engadine Lodge for $300 and wouldn't come to Lake Louise Fairmont again. I guess the hotel benefits from the "once in a lifetime" ideology that tourists use to justify spending money here. But for Calgary locals, it really is once in a lifetime because we know there are better places to go. We did feel that we are being rinsed of money at every turn and it did diminish the experience it also made us scrutinize service much more: forced $30 per night parking *groan*, $30 minimum for the most basic of m. meal, $55 each if more than a burger etc. $50 offer to upgrade our room to the lake view (p.n!) when they really could have just upgraded us for free as the hotel was empty, room service only and they make you pay for delivery + 18% tip. Also, when we booked the room they are sneaky with the way they advertise the room price. Putting the real total price hidden away in two dropdown menus, so you actually are paying double what your think when you book. You can go all the way to completing check-out without seeing a Total Amount. Frustrating! And it makes you mistrust them. The Senior Manager on the desk when we arrived was a bit cold. All of the staff in lower paid positions were lovely and polite and chatty doormen/desk assistant/food server/guy at the gate. Food: groan again! We were promised an 'enhanced dining service' with the new covid restrictions, but the Table de Hote menu which was advertised in the same email wasn't availble? We ordered 2xburgers the first night & desert ($80) - room service only because of covid. The salad garnish was just slapped onto the plate & chips were raw and soggy because of being in the warm box, and the cheesecake had been shaped to look like a poached egg with the meringue so flat we seriously thought it was Ham & Egg? Not what you want to see after eating a burger - SO disappointing! Second night dinner was $200 food only - was ok but so much better in Calgary e.g. 2 scallops for $25 We had the least expensive room and it was $500. The mountain view was great.Nice bed, nice view, good size considering its the cheapest, bathroom okay but looks worn. The chairs were nice, but not practical if you have to eat in your room The heating didn't work properly - it had to be set to 24 degrees to get heat and then would just randomly blow out cold air. There was some sort of generator that was noisy and made vibration
My wife and I were able to spend a couple nights there this week and it was the first time either of us had stayed at this particular property. The entire stay was nothing short of amazing. The team at reception and check in was quick, friendly, welcoming and did it all through masks and barriers to abide by Covid Protocols (thank you!). The few times that I called the guest service desk from our room, they were cordial and very knowledgeable. The room was fantastic and the cleaning staff had obviously taken great care to ensure your protocols were followed. Little things like the remote being wrapped just reassured us of the measures that the Fairmont was taking for our safety during these unprecedented times. I would be remiss not to add that the view was arguably one of the most incredible views of any hotel either of us have ever stayed at, ever. We had the pleasure of dining in the hotel at both the Lakeview Lounge and the Fairview Bar. In both cases the food was beyond exquisite and my hat is off to the kitchen! My wife may never let me grill steak again after the Wagu that she ordered! The cherry glace for my duck was mouthwatering and the cocktails that were recommended by our waiter were perfect! I will be attempting to learn how to make a Coastal Campaign in my kitchen. I can only imagine how difficult the hotel industry is during this pandemic but again, I want to both thank and commend you on your amazing team. Absolutely every Fairmont employee that we interacted with over the three days was exceptional. The gentleman (British accent but I don't remember his name) that was outside Monday evening hosting the "Back to Nature" event was awesome. Very personable and took the time to talk with everyone without attempting to force a conversation. He even remembered us the next day when we crossed paths in one of the hallways by the lounge. This trip was very special for my wife and I and beyond the obvious scenery and fortunate weather we experienced, it was the service from your team that made it wonderful.
Room was dirty. furnitures were filthy, shocking since this is a world renown and expensive hotel! Furnitures in discount centers/shops are way more decent, lots of amenities are closed due to the pandemic (pool included) which is understood but at least offer some credits to your guests for this reason. We have decided to book another family getaway during the Easter weekend in Kananaskis Pomeroy hotel and boy the experience was way much better (water park was open , buffet Easter brunch was served without breaking our bank!!!) please people don’t waste your money in FairmontLake louise, it’s not worth it!!! That will be a one off for me. Not coming back.
Gold floor worth the upgrade
Gold floor lounge was great. Full breakfast, great service. Room exceeded my expectations - very roomy and large bathroom! Being an older hotel, the rooms facing the lake are usually very tiny, but ours was very large and fit our family of 5 very easily.
The service, scenery, meals and room made this the most amazing experience that we have had. TripAdvisor wants me to type more so I am adding more and more words until I fill my minimum quota. Almost done. Thanks
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