What to expect
- Sleep Quality
Last 5 reviews
It’s been such a long time since I have stayed at this hotel. I had forgotten the delightful combination of elegance, comfort and hospitality. I am here for a week long course and it is completely delightful. The staff throughout the hotel are so welcoming and helpful, it’s like being part of a family.
Staff on Gold Floor does not go above and beyond for clientele
Gold floor service is not what it used to be. For the amount of money and time you spend there, the last thing you want to hear is "we couldn't give you the room you requested ", "hor d'erves and dessert is over, too bad". It was an overall waste of money and time. Menu in the lounge was a disappointment. Not happy at all. With the attitude most businesses have today, my complaint will more than likely be ignored.
I booked through American Express Travel which came with a few bonuses. Our room was upgraded to a room with a terrace, received a$100 hotel credit, free breakfast, early check-in and late check-out which were all honored with a smile.
Beautiful but pricey stay
Our room was the deluxe mountain view and it was well worth the price. The brunch, on the other hand, was definitely not worth $54 pp including our teens ages 13 and 17. The price has gone up substantially, the food quality and variety has gone down, and the service was terrible. No one at the carving station and no one collected our plates when we went up to the buffet for more food. We had to move them over to the side. For the crab legs, there were no crackers or seafood forks at the buffet nor did our server offer any. Our server didn't even bring us waters. We'll not be going for brunch there again. The food and service at Rundle Lounge was good, thankfully. The hotel and amenities are still top notch.
Didn't want to leave
My daughter and I escape to Banff once in a while and have stayed at a few different places. The Banff Springs is our favourite. It's an easy walk to town, but there's so much to do and see in the hotel, you don't even have to leave if it's too cold out. We had a very sweet welcome on the Gold floor. It's a splurge, but worth it given the food and lounge. My only suggestion is to have a few more food options for kids who want simple fare. All staff is very friendly, and the welcome bundle and note prepared by housekeeping just blew me away. Very nice touch! The room was very spacious and relaxing. This stay was very hard to leave.
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