What to expect
- Sleep Quality
Last 5 reviews
Don't even think of having a family emergency which will cause you to have to cancel your reservation with this hotel last minute, because you're sure not getting your money back. Most hotels will waive the cancellation fee for something like that but not this one!
Stay in Hinton if this is the last place available
Came down for New Years with the family... kids were excited to have a swimming pool in the hotel... upon check in the front desk staff was nice... first impression of our hotel room was like a pair of dirty/sweaty gym underwear... smell was disgusting.. then walked in the room and found a bloody booger smeared across the wall... had to call the front desk who sent a maintenance person up who couldn’t even scrap it off... they tried to spray air freshner to cover up the smell of a$$ in the room... the front desk then offered up someone else room who hadn’t checked in yet hoping that they wouldn’t say anything... day 2 which was New Years they decided to let the housekeeping Staff have the day off without telling any of the guests at the hotel... tried canceling the reservation but no rooms available anywhere... and the manager was supposed to call after the issue with check in but chose not to... terrible hotel
Better than it looks from the outside; entrance needs redesign
We stayed there over Christmas. The hotel mostly lived up to its good reviews. It doesn't look like much from the outside, but inside, the closed atrium, with a large conical fireplace in the centre, is pleasant and inviting. Amenities are good and well maintained. The room was spacious and comfortable; with quality materials and finishes. The food in the "pub" was surprisingly superb, and probably the best-kept secret restaurant in Jasper. The food in the Walter Room (where breakfasts and Xmas dinner are served)—less so (rates an OK). Service in both restaurants OK. Watch the breakfast charges, though, at checkout: we got charged for full-English breakfast when in fact it was a continental. The "Champs" lounge in basement (with pool table, foosball, card tables) is a great idea, somewhat marred by lack of service staff, and incessant and too-loud background music. The biggest niggle is the entrance: the vestibule doesn't prevent the cold and gasoline fumes from the porte-cochère from entering the lobby and the atrium, rendering both much less comfortable to sit in. Management should consider a redesign, and better enforcement of its "Idle-free zone" sign outside, which is routinely ignored.)
Nothing close to a 4-star hotel
The good: restaurant staffs are super helpful and accommodating to keep the customers happy. Food has decent portion and tastes delicious. The bad: our room on the 3rd floor has a strong smell. For a moment we thought it was a smoking room but it clearly states it’s a nonsmoking one in our reservation. The amenities are so limited - no coffee, no tea, only two plastic cups, shampoo, conditioner and body wash. Typical motel level of supplies. We are very unhappy about the maid service. There were two pieces of orange gum on the floor right next to the trash can from the previous guest. The towels has blue stains. The shower curtain has very strong mild dew smell. The sink was hair clogged and the water doesn’t go down the drain. The tissue box only has five tissues left. The maid didn’t bother to replace it with a new box. The time on the clock was more than two hours off.... the list goes on! We stayed for two nights but will definitely not return to this place. Big disappointment.
Clean and friendly
We only stayed one night and I wasn't expecting much for the price point, but I was pleasantly surprised. The rooms were large and very clean. The decor was neutral and fresh. Bathroom amenities were a nice touch. Check in and check out were easy and efficient. Onsite restaurant and bar were reasonably priced. Plenty of parking. I'd definitely stay again next time I'm in the area.
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