What to expect
- Sleep Quality
Last 5 reviews
Went with family and we all knew there would be issues with Covid but not to this extent!! -Water in the pool and hottub- but couldn't use either - no service to the rooms, if you wanted clean towels, toilet paper, cups etc.had to call the front desk -no room service -no coffee/tea supplies -other party's room had ripped curtains, toilet backed up, coffee pot didn't work BUT!! WE certainly had to pay the full price!!
It was an ok place to stay. I don't feel I got my money's worth really. The room was nice actually but getting in the elevator, my first impression wasn't good because the carpet looked really dirty. So did the stairs and hallways. The bed was standard and not great. Not the worst hotel bed but not great. It had a balcony but no chair or table so you could sit outside. I only go by people's reviews so was a bit disappointed in paying so much ($320) and not getting the value. I should've asked the manager for money back but it always feels too late once you're in the room. I just didn't feel we got our money's worth. The staff was great.
NOT A CLEAN HOTEL
We stayed here for two nights. We have noticed that the room (309) needed a lot of fixing done. Fixtures in the room were barely holding in place. The most disturbing thing was the urine stains from previous guests on the lower part of the toilet bowl. I noticed that on the second day. You might think that it was mine. I sit and urinate. There was hair and dust collected along the side of the bathroom floor. There were indications everywhere that this room was not cleaned properly and definitely NOT sanitized! If you ever have to stay at this hotel; my advise to you is INSPECT THE ROOM throughly before unpacking. Especially the BATHROOM!!!
Expectations not met
Expensive to receive nothing. No room cleaning, no continental breakfast, no coffee in the room, no pool, no spa. I understand covid but prices are too high. I have been to Jasper many times and the town, hikes and activities are always great.
We thought the rooms were extremely outdated. Our bath was falling apart and the water was hot and cold. We did enjoy the beautiful mornings of sitting on the patio watching the caribou from the comfort of our hotel room! An amazing experience! Definitely wake up early to peak out the window!
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