What to expect
- Sleep Quality
Last 5 reviews
DO NOT SPEND YOUR MONEY HERE! Not worth the price at all, room needs many repairs and unsure of the cleanliness of the room. For one, our shampoo bottle squirted out a small hair within its contents. And we overheard other guests at checkout mention how they had to change rooms 3 times due to the cleanliness and unchanged products in their bathroom. GROSS! Facilities were all closed due to COVID, which is expected, but prices were not reflective of this. We shouldn't be paying for services that are not available. Have to pay a $250 deposit for your stay! That is outrageous, and not even close to the room's worth. I really do not like to complain, always try to find a positive and just enjoy where I am staying, but if I am spending this kind of money for a nice evening out with my husband I expect the room and experience to reflect what I am paying.
Won’t be staying here again
small dirty feeling bathrooms smelly carpet loud ac poor customer service bad food no room service overall experience was bad, Jasper itself was great, just wish i picked a different place to stay. Couldn’t wait to leave this hotel.
Only 2 bath towels for 2 people, no comforter cover , 4 pillows for 4 people ( no extras)no extra cot as I requested, no email or phone call that we’re relocated to another hotel , DISAPPOINTING!staff @ check in can be more friendly & accommodating!
Dated and musty smelling
Staff were welcoming and accommodating. Check in and out were easy. We had two balcony rooms hoping to avoid the musty smelling interior rooms around the pool that were mentioned in the reviews. Unfortunately it didn't matter, we were in rooms 310 (king room) and 306 (double Queen). Both rooms had a musty, damp smell, probably because the bathroom fans didn't work at all, in fact the fans blew a little air in rather than sucking air out. Room 306's fan was like a diesel engine when it was running. The water temperature and pressure were fabulous though. Carpets and furniture were dated and tired. Beds were comfortable enough, linens were clean. Air conditioner was loud and unpredictable. For the price, I would look for alternate accommodation in Jasper unless this is the last resort. On a side note, the pool was closed and the reason we were given was because of COVID 19, however, other hotels in Jasper and around the province had the pools open.
Pros- comfortable bed and minimal noise from other rooms, and room had a Tassimo machine (A step up for hotel room coffee). Cons- rude and condescending staff member, and overall poor communication, questionable cleanliness in room, and rooms not generally well maintained. Would not stay here again.
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