What to expect
- Sleep Quality
Last 5 reviews
Nice 2-level suites
This is a great place to stay while in Banff. We had a 2 level suite with kitchen and dining area for the same price other locations had a single rooms. The place was clean, quiet, private walkout to parking and located right in the middle of town. The kitchen with dishes was a bonus. The restaurant in the lobby is great for anytime of day and late drinks. Staff is very accommodating, but with covid protocols the whole hot tub scheduling is a mess and they don't contact you when they said they would. but its not really anything special. There is plenty of secure parking underground and lots of convenient parking on the street. I would not hesitate to come back to stay here again.
This hotel has some great deals making it one of the more affordable ones. Location is within walking distance to downtown. Rooms were clean and staff were all wearing masks and were very pleasant to deal with. Thanks everyone!
We came to get away for the weekend. The rooms were clean and well stocked. The only issue we had, was our fridge didn't work. So the food we did bring spoiled a bit. The pool was amazing, we went 3 times while we were there. It's beautiful and well kept. Looks like your swimming in a cave.
Not bad but not great.
Customer service was great. The room was ok... no mini fridge and could hear every thing in the halls and from the room next door. Could also hear ppl stomping around above us. The room was clean, the bathroom was a little odd with the door and shower rod setup. All COVID steps you would expect are in place. Hot tub was ok (still open during COVID)nothing super special though. We always wanted to stay here because of the hot tub (saw it every time we go to chilies) In a pinch I would stay again, but would try to find a better hotel first.
Front Desk Customer Service Sparkles!
We were so impressed with the reception we received from Naydeen on our arrival today! She went over-and-above to accommodate our 3-generation family for our 4-day stay. The accommodations are first-rate, and include indoor parking. The adjacent Chili's restaurant is a real bonus. Thanks again!
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