What to expect
- Sleep Quality
Last 5 reviews
Very Quiet, BUT base room is very small!
We have been to Banff for our ski trip 21 times now, but this was our first stay at The Fox. The room was very clean and quiet and the front desk service was helpful and friendly. We were given free continental breakfast at the connected Chili's restaurant everyday during our stay which was fine and very convenient. Cons: Room was extremely small, and there is only one elevator for the hotel which is often filled with laundry and cleaning carts. (Fox Hotel designers really goofed on that one...there should have been a separate, "behind the scenes" elevator for housekeeping staff and carts!!). Also, the pillows on the bed were so full that I woke up with a kink in my neck the first night; the staff did bring me a slimmer, softer, pillow though which was much better. When I asked at the front desk about the pillows, the employee told me that she had heard the pillow complaints before from others. The hotel is located quite a bit of a ways from the center of Banff, but we are walkers and didn't mind the long walk every evening, even in the very chilly weather. Overall, we would stay here again for sure, but maybe upgrade to one of their suites.
Hotel, Rooms, Breakfast, Bus stops, Hot Tub
Hotel, Rooms, Breakfast, Bus stops, Hot Tub, Front Desk, Cleaning Staff: All I can say is that this place was great. I had no issues with any part of my stay here. We had a group of 40 people and the check in was easy and seam less. Thumbs up.
We experienced all the good things people talk about here!
We really liked this hotel. It met all the requirements for our family with 2 teenagers. 2 bedroom suite is clever by combining a suite with a loft and another regular hotel room. We had a king, and even though they were sold out of rooms with 2 beds, there was a pullout, so the kids had their own beds. The grotto hot tub was amazing after skiing, and because it's large, there was always space. Chili's continental breakfast was adequate, and as others have shared, somewhat unique to have breakfast included. Was great before grabbing the ski shuttle. You can add protein for a small fee as well. The underground parking was great, with free ski lockers. Banff does a great job with ski ticket and ski rental delivery right to the hotel. Our rooms were clean, and housekeeping even washed the dishes we left out! Kitchenette was small, but it worked. Coffee and Kind bars were replenished every day. Highly recommend the Fox!
What a great find! A reasonably priced hotel walking distance to downtown. Clean facility, friendly staff, underground parking, onsite restaurant (Chilies); and best of all the hot tub! It is under the courtyard, with a hole in the roof to let in cool air...... we were there in Feb. And finished like the original cave and basin. Great experience here!
Executive Suite. Room was a little run down. Upon arrival: couch had suspect white stains. Lots of dust. Dirty floor. Food stains around microwave. Candy and crumbs in cupboard. Really gross salt and pepper shakers. Coffee maker, toaster, hairdryer all had grime. Unpleasant hairs on toilet seat. Called to have cleaned and came back 30 mins later to room in similar condition with wet floors. Called again they were booked solid so they offered to have it cleaned again if we could leave the room for a few hours. Was offered a bottle of wine but I’m unable to drink. Decided to clean ourselves. Told us they logged the complaint, we booked through Expedia so we need to call them for a resolution. After speaking to 4 different people on four different occasions was offered a free meal at checkout. Pictures were taken after they came up to clean.
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