What to expect
- Sleep Quality
Last 5 reviews
Wonderful stay! Will be back and soon.
Best last minute trip. Premiere king room with our pup was a dream. Spacious, a fireplace (and the beautiful claw foot tub!) The staff are the greatest. Plan to return again before the winter’s over. Thanks CRMR!
Birthday in the mountains
Excellent service, we did have an issue when we arrived as the room was not ready, but the front desk attendant offered us a discount, late checkout and a free breakfast for the inconvenience of waiting an hour to get into our room. Views are spectacular! Room as very clean and the hotel had proper Covid-19 safety protocols in place. Will be waiting to return when the pandemic has ended so I can take advantage of all the amenities.
Maintenance issues and high pricing even in Covid times
Room had many issues - water leaking from shower, toilet wouldn't flush, dimmer lights not working, front outside sitting area not cleared. Staff are very good but the rooms require refreshing as they are aging poorly. Even though demand was off (as evidenced by empty parking lots, pricing was not reduced to reflect the closure of the amenities (restaurants, hot tub, etc) as mandated by Alta Govt - most hotels have reflected this in their pricing models. Also, did not get a reduced weekly rate when we moved to 7 days from 5 days prior to our trip which was disappointing (the last two days were less than others but that was clearly because no one was coming). Cleanliness was really more or less due to no housekeeping for a week which was not the fault of the hotel - room was cleaned before arrival so no issue that way.
We had a chance to stay at the Buffalo Lodge, and we were not disappointed. The customer service was amazing, from the check-in being offered hot towels to the great modern room. The fireplace was great and gave the room a great cabin feel. We brought our K9 friend which she loved the room as well and treated as her own. The food at the restaurant was great that we ordered room service from, as they delivered the food hot in the cold night air. The room was clean and bright, and only a 3-minute drive from DT Banff. A great getaway place, and can not wait to go back again.
Cozy, covid friendly mountain retreat
We had a great stay at BML. We decided to change our scenery over the holidays and made BML our base. We booked a room with a wood burning fireplace, heated floors and a clawfoot tub. The rooms were spacious and as all restaurants were closed for dine in, we asked for some help outfitting hte room so we could successfully eat in 3 meals a day. The staff was super helpful and the answer was always "yes"...lots of wood for the fireplace, a mini fridge, a microwave, a tea pot....what ever we needed, they helped with a smile. We ordered from room service several times and always the food was excellent. The Christmas surprise was funny and fun and a nice touch! The location to hiking and to town was equally good.
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