What to expect
- Sleep Quality
Last 5 reviews
Top Shelf Stay/Superstar Staff
As I look to now book a return trip to Rio and this wonderful property, I forgot that I had yet to chronicle my lovely PortoBay stay previously and will look forward to another visit soon. Cannot find any faults or lack of comforts with this hotel and must commend the GM Mr Gustavo Zanatta for assembling such a kind and service centric team ! The lovely Simmone and All-star Sasha are amazing and assist and accommodate throughout your stay. The entire team supports this lovely property with smiles and grace to ensure your stay is exceptional. Even though it rained a fair bit during my stay, the rooftop pool was such a quaint and comfy place to chill and enjoy the view and sun. I'm not a buffet breakfast type tourist but it looked wonderful and with another great view and ocean breeze ( I would recommend the LF Bistro right beside the hotel for their espresso and menu ). I sampled alot of PortoBays lunch, bar and dinner selections during my stay and although limited, very good dishes and pricing ! They really go out of their way if you wish to hit the beach in front of the hotel with a special weekend service and regular ammeneties during the weekdays which is greatly appreciated. A special shout out to the concierge champ Danny as he is the go to guy for all your needs and really goes above and beyond in ensuring you are well taken care of and safely transported during your stay !!! Thanks Pirtobay and look forward to seeing you again soon !!!! Mr. SCOTT
Truly wonderful from beginning to end.
This is truly one of the best hospitality experiences I have ever enjoyed. From the first moment we wheeled our bags into the lobby 6 (!) hours before check-in, exhausted from travel, and were given the keys to our room with a smile, to being allowed to check out 4 hours late, again with no pushback- this place was incredibly thoughtful, kind, and patient with us. The pool was a beautiful place to start each day and end each afternoon. The room was spacious and beautiful, we had a side-view of the beach balcony on the 16th floor and it was truly wonderful. The breakfast was a real treat and fueled us for the rest of the day each morning, included in our stay. The best part of the stay were the staff. Every single person we interacted with was amazing, kind, positive, and patient with me (I do not speak Portuguese well.) We will be back soon. Thank you so much everyone at PortoBay Rio!
Good value for money. Great Location. Amazing & helpful staff. Top breakfast!
Big thanks for the stay at your hotel! Everything was perfect starting from the check in to check out. Also thank you for moving us from 9th to 19th floor after first night - the view is much much better as well as the room is bigger. The breakfast were the best we had in Brazil during our stay! Pool area and the view are marvelous! Staff super helpful. The hotel itself is not the newest and you can see it from the beginning - most of the buildings on Copacabana are from the 80s and 90s and you can feel both on the outside as well as inside but it doesn't really matter so much as the location and everything else is priceless! Also safety measures regarding Covid are kept - so you can feel safe in these terms (masks, social distance, disinfection, breakfast measurment)
We stayed here last year in March. We had Ocean view suite. Nice view and at night time we could hear waves. Front desk people are nice and informative. Our only downside was the weather. To our surprise all week was gloomy and rainy. Hotel doesn't have big swimming pool. More like kiddy pool. It would be nice if they had big swimming pool. Roof top bar has a nice view. You can see Christ the Redeemer from over there.
World Class Service With Better Than World Class Employees and Attention
Folks if you want friendliness, class, attention, quality and the absolute BEST people. This is your place. I am blessed to travel the world and this is rated a 4 star but don't let the numbers fool you. I want to recognize all below that I had a positive experience with during my stay there. Simone - Disney class and training but even better. Sascha...theman.com Handled Everything right and went SUPER above and beyond. Called and checked on me during his day off and even when I left the hotel to go to the sister hotel in Sao Paulo. How many times has one heard of that. Daniel.....has it all with class and service. Great man. Thiago..thanks for all. Security at the hotel was excellent with Max and Paulo. Edilesa thanks for cleaning up after me. Had a slight issue with the A.C. but they upgraded me and took care of me above and beyond and very quickly. If I was looking for improvement , I was not crazy about the breakfast. Good variety but I'm not a buffet person. Covid hurts this concept I believe. Service there was world class though. Check in....seamless, check out great. I was robbed of my cell phone about a 1/4 mile away at Copacabana Palace but this has absolutely nothing to do with this hotel. I cant find a bad thing to say if I wanted. Anyone that wishes to ask me question please do so and I will answer. Also, as an at a boy /girl, I am going to toward this review to Expedia CEO, Peter Kern as this hotel deserves it. I stayed at the 5 star Portobay in Sao Paulo and while awesome, this hotel regarding friendliness is above and beyond. Guys keep on keeping on and I WILL BE BACK.
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