What to expect
- Sleep Quality
Last 5 reviews
AMAZING PLACE, AMAZING SERVICE!
This hotel is truly amazing. The hotel is glamorous, luxurious, comfortable and the people are truly there for you to provide exceptional customer service. I had a couple of very minor issues, woke up at 6AM because some noise in the next room. I had a double room which was their cheapest option and they moved me in to one of their full sea looking suite which was 5 times bigger than my room and 5 times the cost also.WOW, and free wine waiting for me with an apology letter in my new suite just for a small issue. Customer service is clearly important at this place and as I said I have nothing but amazing things to say about this place. So beautiful and so much space everywhere. Beautiful piano's to use at every corner, healthy food, quiet places to chill or busy places to socialise and the pool and poolside is beautiful with an incredible view of the palace and seafront.I can't even think of one negative or less than perfect thing to say about Belmond Copacabana Palace. I will be back and thank you for your truly amazing hospitality Belmond team!
Worsening service after reopening
The hotel is the same as so the staff politeness. However,... the post pandemic result is a blunt decaying. It is my 2nd visit after a great 1st time a couple of years ago. 1) Breakfast worsened as it is neither a buffet or a full menu service. Something in the middle that a bunch of staff can't service clients momentarily. So... A bit delayed breakfast. 2) Nevertheless, the worse thing was the famous (for me, now the infamous) pool service. Since the beach service is still deactivated, the pool turned into a mess. It wasn't a problem wait more than an hour to have a chair near it. The problem was the lack of basic organization/book service to access it. People need to hurry/dispute a place to get a chair! It is not so difficult to arrange a better way to avoid people running to get an empty space! Why not arrange a some line, taking notes or booking to access? 3) Minor courtesy also ended such as some welcome chocolates they used to provide as guests arrive... Minor stuff, but it sums up to the set. Copa Palace still has its charm, but I don't think I will have a 3rd time. There are other options for similar price. I'll avoid naming options. Since I booked three days... It lose money. The hotel turned overpriced considering this experience. At the end, of course, I'm having some fun. But I'd prefer just paying for it instead to have to complain to have what I paid for being accomplished. Finally, I attest staff politeness again. Main issue refers to lack of effectiveness/organization. :-(
Gorgeous old hotel right on the beach
This hotel did not disappoint! It's beautiful, with galleries of old photos worth an hour or two of your time to see. It was perfectly located directly on Copa Cabana Beach. The service was great, as was the bar. We thoroughly enjoyed ourselves while staying here.
Great weekend stay with the family in the most traditional luxury address in Rio. Beautiful art-deco architecture from the 30’s, perfectly refurbished and updated to offer high-end comfort and charm. Great facilities and exceptional service despite all the limitations caused by the pandemic. Restaurant offering limited to one, but it worked just fine. Very interesting package for the weekend, checing in at 10 am and out at 4 pm. Highly recommended to enjoy Copacabana, well located while offering a quiet place to relax.
Grand hotel full of charme and elegance
I have stayed a couple of times in the hotel over the last 25 years and keep coming back all the time for leisure as well as business. The hotel sits in copacabana just across the beach. Copacabana might not be the best area to stay in rio but the hotel is every reason to come here. The art deco facade is stunning and stands out on the long strech of buildings along the seafront. Rooms are big and all very tastefully appointed with all amenities you might need. All the furniture and decoration is of high quality. Bathrooms are big and nice. I always stay in the historical building in a room or suite facing the atlantic. Breakfast is served poolside in a winter garden with views of the beach and avenida atlantica or on the terrace by the pool. The food choice is great and of high quality. Staff is very friendly and helpful everywhere in the hotel. They are all well trained to deliver an outstanding and perfect service. Restaurants in the hotel are great with Cipriani being the flagship. Public areas are nicley decorated and you feel privileged to be in this hotel.
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