Guest reviews Sanctuary Chobe Chilwero, Chobe Game Reserve

by BGBT_92 Madrid, Spain

Absolutely disappointing and NOT recommended

My family and I were travelling around botswana this christmas from one safari to the other, and we were very much looking forward to staying in Sanctuary Chobe Chilwero, however it was this day truly THE WORST experience i have been in my life, and considering the category of this hotel and their prices per night this is NOT acceptable. Firstly, the common rooms were FULL of dead bugs (moths, spiders, mosquitos) that people killed during the night and no one bothered to clean.. absolutely shameful. Secobdly, at night it was IMPOSSIBLE to have dinner as the staff left all windows open (and turned on lights) so you were attacked by hordes of giant moths (between the 5 of us each dinner time we probably killed around 50), everyone kept getting up, trying to them out of the dinner plates, out of the bread baskets where there were some dead and some alive... and when we mentioned “ why dont you close the windows as soon as it goes dark” they said “ahhh what a good idea” are you serious??? 5* hotel and this is truly a novelty? And last but not at all least the bedrooms were FILTHY. During the day we killed dozens of big spiders lurking about, and as we thought this strange at night we check underneath the beds, and what a surprise to find THOUSANDS of spider webs with spiders underneath the beds, behind the beds, behind cubboards, in the bathroom ceiling, behing the bath..(three bedrooms all with the same issues). When we told the GM he had absolutely no excuse, as the issue was that they do not clean properly, they merely change beds and clean on the surface, not caring about anything else. In a high quality hotel this is not acceptable, especially one in the middle of nature where it should be expected for you to clean much more thoroughly. After we all complained we got moved to rooms that were cleaned by a whole team (see, not so hard to clean right?). The issue for me here clearly and for everyone we talked to there is the GM of the hotel, a person who is not clean, who doesnt care about excelence or about cleanliness or simple tasks like planning around the bugs and spiders so your guests can enjoy dinner. I think the phrase to summarize would be: when true complacency kills a business. I would NOT recommend this hotel to even my worst enemy. I have never been happier to leave a place.

by hariharier s kissimmee

great place to unwind for a week

Very unique, secluded lodge in the center of fiorest, Sanctuary lodge at Chobe area, at Chilwero! Welcoming hosts, beautiful sylvan surroundings, welcoming hosts with smiles, ready to serve all the time.Game trips are out of this world with lions, cheetahs, impalas, deer, elephants, buffalos, baboons, zebras, you will never want to leave! superb people to help!

by ligiac939

Wonderful choice

Beautiful Camp, lovely accomodations, super comfortable. Wonderful game drives and boat trips. Unforgetable seeing the elephants coming down to the river to play in the water... and much more! Great food in all Sanctuary Camps that I visited.

by GinaM14_11 Worcester, United Kingdom

Fabulous customer service

We stayed in 4 sanctuary hotels during our stay and i feel the staff at Chobe Chilwero were by far the best. The chef, Fhilious ?, was amazing. He cooked separate meals for my husband, who does not like garlic and when i was suffering from the effects of my malaria tablets, he cooked me plain chicken and rice and clear soup. All the staff were very kind to me when i felt unwell (for 24 hours). The Training Manager, Mandy, was also so caring and supplied me with rehydration sachets.

by xchn11

AMAZING! Please see review.

Chobe Chilwero is a modern day resort along the Chobe river. Not only are the scenes from the resort top notch, the game drives are possibly the best in all of Africa. During our 3 day stay we saw 4 of the Big 5 (Lion, Leopard, Cape Buffalo, and Elephant). Our guide Kux was fantastic and had many personal stories to share about his time growing up in the Delta and as a guide at Chobe. We highly recommend him as well! He went above and beyond to ensure we had a great game viewing experience. Location: A (right next to park entrance and beautiful view of Chobe river) Accommodations: A Food: A Hospitality/Service: A Guides: A Top notch experience and resort!!!